I changed the back of my business card. This is the new copy:
I agree with Jeff that giving good service while failing to achieve the main objective is a useless vanity. The Bawldguy champions results, but I would offer the further caveat that the goal of any business should be to achieve full customer satisfaction. That’s something that I’ve been meaning to write about for a while, but I’ve been kind of tied up with, you know, actually doing it — and getting better at it, I hope.
Meanwhile, tomorrow is the first day of the last month of the first quarter of 2011. If your numbers so far are not all you’d hoped for, here is a March calendar to help you get started tracking your goals.Related posts: