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Better money sooner for Sun City sellers

Another piece of the home pricing puzzle: Fishing with your bait out of the water.

Every detail in an MLS listing carries marketing weight – everything counts – but nothing matters more than the price. If a house is priced wisely and well – if it is priced to market using a number that makes sense to the buyer – it should sell at, near or above list price in single-digit Days-on-Market.

I favor numbers that break evenly on $20k boundaries, because that’s the way six-figure homes tend to close in ARMLS – the Arizona Regional Multiple Listing Service, the Phoenix-area MLS. I call them wise numbers, because all other numbers – stupid or sleazy prices – induce delay, at a minimum, and are therefore inherently UNwise.

But there is another piece to this puzzle: Lender pre-qualification tiers. How much is the buyer qualified for? Is it $344,850? Or is it more like $350k? Lenders like round numbers, too, but they often work in $25k increments.

This matters why? If you’re priced at $305k, you might be missing some or all of the buyers who are qualified only to $300k – which you would gleefully take – since they are only searching to their pre-qualification number. If you then reduce the price to $279k, you’re still fishing with your bait out of the water with respect to the buyers qualified to $275k.

That’s a sad but true story, as seen here:

These are yesterday’s price changes from my Sun City hotsheet. None of the prices, before or after, is wise – which is typical, alas. But note how many of them are or were fishing just above the nearest $25k boundary.

The Imputed Value is just an expression of the Sun City Over-Pricing Effect: If a price is not at least $15k over the nearest $20k boundary, it is not that number that is being defended but the next lower value. In other words, $279,900 and $275,000 are both defending $260k, but $269,900 is defending $240k. There’s no substitute for CLOSED comps, but peering through the SCOPE lets you read the listing agent’s mind.

There’s more, of course: You have to price wisely and well with respect to the closed listings while keeping your price lender-friendly – all while undercutting your Active competition, such that yours is the house that closes next.

Everything counts – but nothing counts more than price.

A sad Sun City real estate saga told five times over: List high, sell slowly, close low.

It takes more than just an upright toilet seat to make a listing languish for months…

Tell me if you’ve heard this story before…

As always, the price of delay is FHA. 194 DOM, 91.34 net-SP/OLP.

Started at a wise price, just much too high. The Sold Price looks like a counter to me: Buyer offered $220k, but the seller had had enough of this dagnabit discounting. 116 DOM, 88.42% SP/OLP.

FHA again, and another counter offer for the Sold Price: Buyer offered $300k, seller countered at list? Or are there undisclosed seller-paid concessions? 126 DOM, 95.38% SP/OLP.

The Original List Price hinted at $340k, as did the reduced List Price. But cash is a rapacious king: $330k again is likely a countered number, with the original offer coming in at $320k. The $35k concession is going to be in lieu of repairs, and taken all together this reads like an iBuyer-style flipper offer: Gouge ’em on price, then nick ’em again on repairs. Why did the seller go along with it? They ran themselves out of time playing stupid pricing games. 71 DOM, 80.82% net-SP/OLP.

From sleazy to sleazy to sleazy. I like the buyer’s offer at $380k, with the difference split by counter-offer. Regardless: 239(!) DOM, 86.46% SP/OLP.

In the mood to draw conclusions? These are all of yesterday’s Closings in Sun City – and every one of them pursued the same faulty strategy: List high at a stupid or sleazy number, languish pointlessly for weeks or months, periodically making price reductions to other stupid or sleazy numbers, ultimately approaching market value only to cave to an offer that discounts on price, concessions, repairs – or all three.

And that’s how we get here, with virtually every listing agent in Sun City making the same boneheaded mistakes in the same ways over and over again and learning nothing from the experience:

If you want better results – (ahem) better money sooner – you have to work from a different strategy, one focused on selling high and fast rather than low and slow – and to the least-prepared buyers.

What’s the wisdom behind wise pricing? Your home will sell faster and for more money.

I am proud to say that I have had a salutary influence on real estate agents who live and work nowhere near me. Locally, no one has learned anything, but that’s their problem – and their clients’.

This is me DM-ing in Facebook with an a team leader in Florida whom I’ve known for – could it be? – 17 years or so:

We’re talking about pricing, of course. Nothing in residential real estate matters more. And specifically, we’re talking about my ideas about wise, stupid and sleazy prices.

I’m telling my friend to look at thousands of prices, but we’re not going to do that. But there were nine Closed listings in my Hotsheet this Sunday morning – why? it’s a mystery – so we’ll use those to demonstrate my logic:

But wait! Only four of the nine Closed prices are wise. Perhaps. Let’s post-mortem them one-by-one and count again at the end.

Not adorable – collapse for cash at ~60 DOM – but wise.

Another big drop for cash at high DOM, but wise.

This is why appraisers hate Closed sales with low DOM: They conclude that the property was thrown away. I expect the original offer was $240k – 80% – with $255k – 85% – being the counter-offer. Listed at a wise number – which, as I’ve noted on Facebook, is often a tell for throwaway homes. Is 9 DOM, 85% SP/OLP a full, free and fair test of the market? Regardless, unwise.

This is a double-dip – same agent ‘represented’ both seller and buyer – and that looks like a $300k offer with a $5k face-saving counter. I call it a wise offer.

Concession-bait. Born to be unwise. You can see that the intent is to simulate a $300k offer, though.

Wise. It actually sold in 7 DOM. No idea why it took ~40 days to close cash.

Virtually the same story – with both serving as nice illustration of the dilatory power of sleazy pricing. But: Wise.

Cash taking a concession is probably repairs. My bet: Offered $320k, countered at the then-reduced list price, then the investor split the difference post hoc with a repair concession. I like this as a wise offer.

Offered $400k, countered at $405k? I like this as a wise offer.

You have to look at a lot more listings to know for sure where Closed prices cluster in your market. Is it on $20k, $10k or $5k boundaries? But I know for sure where it isn’t – at $xxx,999, $xxx,995, $xxx,990, $xxx,900, $xxx,500, etc.

But: We went from mostly unwise to mostly wise offers, and we dissected the logic behind the unwise numbers.

This is the most painfully obvious truth in real estate, and the one that is seemingly hardest for agents to learn: If you price your listing using a number that seems both fair and honest to buyers, you will sell faster and for more money.

Who knew…?

How one Sun City listing agent is using duct tape to repel insects – and buyers.

Me on Facebook:

Hard to see what’s going on? Here are the three photos at full size:

See the duct tape? Why is it there? Much as any buyer would, I read the worst possible portents into the mystery.

My wife Cathleen, herself an exemplary lister, explained to me what’s going on.

First: Sewer Roaches. Big, red, ugly, crunchy when dead. They’re not an infestation but an accident: They live where the unmild things are, not in houses.

But: When plumbing J-pipes dry out, as they will in the desert, dumb roaches climb up and get lost in houses, where they die of starvation, dehydration or ennui.

They are NEVER found in occupied homes, where the drains are in steady use, but ONLY in vacant homes that are not being serviced.

That last clause matters: The listing agent for an Active property should be in the home every day – if only to make sure it wasn’t left unlocked from the last showing.

But for the entire time a vacant Sun City property is subject to the listing contract, the home should be serviced at least every-other-day. Why? To keep the Sewer Roaches out. All you have to do is run water down the drains.

And that’s why the drains are taped over, Cathleen reveals: Either the seller or the lister doesn’t want to service the property and yet doesn’t want for it to be cemetery to a dozen red warriors.

Hence it was truly inspired on the agent’s part not to remove the tape prior to taking the photos: The house should be safe from roaches and buyers, both. 😉

What’s the difference between houses and mudpies? If you waste a lot of time doing nothing productive with a mudpie, it’s not worth less than when you started…

Me, on Facebook:

Wisdom clearly eludes us: I did the same analysis yesterday:

I won’t promise to do this daily, but clearly I don’t need to: For whatever reason, Sun City listing agents are committed to pricing tactics that incite either rancor or confusion – resulting in costly delays, either way.

Here’s why this matters: While listers goof around playing theory-free, strategy-free pricing games, their sellers’ equity goes up in smoke.

Witness: The buyers got the golf-course lot-premium for free:

Justice is a piece-rate and a toll road: You get what you pay for and pay for what you get. Straight-commission compensation is the best possible incentive for successful sales results. But for every dollar your home falls short of its Fair Market Value at Close of Escrow, your listing agent feels only a few pennies of your pain – and you will pay those pennies even on dollars you concede to the buyer.

Your home is not a mudpie – pointlessly filigreed even as it loses its luster with every wasted Day on Market. You will never draw more attention to the property than on the first weekend. If you repel buyers with stupid or sleazy pricing, your house may do something no real mudpie can do: Lose value.

Why won’t your Sun City home sell? Could the problem be stupid pricing?

I classify list prices for real estate as being wise, stupid or sleazy. A house that is priced well – priced to market – and wisely should sell right away. Pricing stupidly causes delay, as we’ll see. And if the list price is sleazy – such as $449,999 – the buyer will be hostile to the seller and the listing agent from first contact: Conniving people are connivers.

Take a look at this Expired listing:

Both the listing agent and the seller knew on Day Zero that the market value of the home was $360k. The stupid Original List Price says so, as does the subsequent List Price reduction, also stupid: Both numbers are hinting at $360k, while simultaneously praying that buyer’s agents can’t comp and buyers can’t cope with so many confusing numbers.

Had the home been priced to market – $360,000 – on Day Zero, it probably would have gone for full price – or more? – by Day Seven. Instead, by pricing the property stupidly, the listing expired at 89 DOM.

But wait. There’s more.

Here it is again, Closed yesterday. Priced stupidly yet again, again clearly hinting at $360k, but this time the lister stood by his number, dagnabit! Finally sold at a small discount – after six-and-a-half-months(!!) from the original listing. 158 total DOM, 95.33% net-SP/original-OLP.

There is no rationale for any of this. Both listing agents knew what the home should ultimately sell for, and they must have included the seller in their wily machinations: Phase 1, over-price; Phase 3, profit!

The theory is what? We’re so smart we can trick those clueless buyers – and their appraisers – into over-paying for a largely-fungible production home.

As witness – here and day after day on Facebook – it doesn’t work. A sleazy price annoys the buyer, but a stupid price confuses him – necessarily introducing delay.

I believe in the sweet spot – the price that makes buyers act immediately. Priced wisely and to market, a brand new listing should be irresistible to the buyers you’re looking for – ideally so much so that they bid against each other to snag the property. There is no greater energy for a new listing than in its first weekend on the MLS, and that sweet spot price is what incites all the action.

You don’t have to take my word for this. You can see it all here in black and white: The listers and the seller knew all along that the house should sell for $360k. Thanks to repeatedly stupid pricing, it only took a buyer 158 Days-on-Market to figure that out…

The post-mortem lexicon: What all the acronyms mean and why they matter.

As I’ve noted, I will often post-mortem closed listings on Bloodhound Realty’s Facebook page. Yesterday, I did nine houses in bulk:

Here’s a single closing from this morning, explicated in greater detail:

I love those two little boxes of dates and numbers. Sometimes I have to read the full listing history to figure out what happened, but 95% of real estate transactions are perfectly summarized by those two boxes. They are a residential real estate sale’s obituary, and my one-line summary – e.g., 190 DOM, 87.80% net-SP/OLP – is that transaction’s epitaph.

That’s morbid, so don’t even get me started on Expired and Cancelled listings. Meanwhile, here’s a lexicon to explain all the acronyms:

ADOM is Agent Days on Market, so it’s just DOM. There is a CDOM, Cumulative Days on Market, for exceptionally badly marketed properties. 😉

SP is Sales Price, what it sold for, excluding concessions – which many of these closings had. If I say net-SP/OLP, I’m subtracting the concessions. That is, I am arriving at the seller’s gross proceeds before commissions, closing and parasitic costs – so call it another 6.5%-7.5% off that gross number to get to the net payoff.

OLP is Original List Price, which may have been eclipsed by many subsequent price reductions, each of which is known in its turn as LP, List Price.

Note that, typically, if an agent gloats, “Sold at list price!,” he means the reduced LP, not OLP. In that circumstance, he probably doesn’t want you looking into DOM or concessions, either.

The kind of reporting I’m doing closing-by-closing, as Cautionary Tales, should be built into the MLS. There is no objective way to evaluate buyer’s agents, but listers sort themselves over time by those two numbers, DOM and SP/OLP.

Listing Sun City real estate at Death’s Door: Representing your interests when you can no longer speak for yourself.

Allowing for linguistic infelicities, language like that appears in most Sun City real estate listings: “Welcome to Death’s Door. Try to stay out of the way.”

That much is crass – and it is terrible as a real estate marketing strategy. But the underlying truth – the fact of our own mortality – remains, regardless of how much we’d rather not think about it.

So: To be much more blunt than that ham-handed send-up of senescence: I want to be your last real estate broker. I want to be the broker who represents your interests when you can no longer speak for yourself.

That’s morbid, and I apologize for that. But fortune favors the prepared mind, and I want for you to be prepared to defend your legacy in full.

So let’s talk about this now, long before it will matter. I want to meet your attorney and your kids – and I want my business card with each of them.

Too many houses get thrown away at the end. I’ll make sure yours commands its full market value.

Not one but three Sun City golf course homes could make this the Summer of sweat equity in Newlife…

I fell in love with this house yesterday. I liked it on the hotsheet, so I went to see it in person, then I ended up writing about it on Facebook:

It was still bugging me this morning, in the wee hours, so I made a CMA to see if I was right about the price.

The bad news: The house is completely livable as-is, but it will need upgrading everywhere – either over time or all at once. Most notably, the home is clad in vinyl siding that will want a costly replacement.

The good news: The list price is fully supported, which means the house will appraise at list. FHA-ready, too, I should think. It’s not a flipper-scale bargain, but it is a good deal for owner-occupants who are willing to upgrade their way into a truly remarkable golf course home.

As it turns out, two of the three ‘comparables’ I used to price this home – 12471 N. Augusta Dr. – are also actively for sale and and are also good candidates for owner-occupant upgrading.

Newlife is South of Grand Avenue and adjacent to Youngtown, so it’s not quite as tony as other Sun City golf course communities. But these houses are selling for around $100k less than they would go for bestride Palmbrook in Phase Two – kind of a big difference.

Pricing real estate is an art. I’ve always been good at it. But then I was a ‘pricing algorithm’ for Zillow-the-catastrophic-iBuyer for a year and a day, and I came away a house-whisperer, fast and unassailable. And then I started reading all of the Sun City listings…

There’s more to pricing than just math, but the math makes it harder to make mistakes. So to figure out what our subject property is actually worth to the buyer, we need to compare it to other, very similar properties and then adjust for the differences. Here’s my worksheet for the houses we worked with:

The CMA software enables easy adjustment for objective factors – Fireplace, yes or no? – so my notes concern subjective matters and special adjustments. Interior and Exterior adjustments run from -2 to +2, adjusting by multiples of $5k, $10k or $20k depending on the price range of the properties. We’re not adjusting for the presumptive cost of the upgrade, but simply estimating how much the difference might move the needle among buyers.

I didn’t adjust for time, because the past year has been a flat ripple in Sun City, but I did adjust for square footage and lot size, using this calculator I put together in my Zillow days:

The net result, after taking everything into account, is a reliable number:

The list price for Augusta is great, but 10917 W Oakmont Dr and 12601 N Augusta Dr are both good deals at $340k each – the price both are hinting at.

“The Season” is ending, so all three could suffer from a lack of golf course buyers. But all three have an After-Repair-Value of $400k+, so this Summer could be the season of sweat equity in Newlife…

Del Webb built houses. The people of Sun City turned them into Homes, Dentist’s Offices or Art Galleries.

It’s not a Home, but it’s not even an Art Gallery, not quite. It’s everything you hate about intermission at the symphony: One overmatched bartenderista and no place to get comfortable…

This is my new taxonomy of Sun City housing:

Virtually all houses are Homes – meaning places of residence where shoes and clothes are shed, family members two- and four-footed are fed, TVs are watched, even from bed.

Because of the unique life-cycle of the Sun Citian, we are encysted with craven flippers, who for now and foreseeably intend for us to reside only in spaces that mimic offices, especially medical offices, expressing in their bounteous palette every shade of the rainbow from white to black. I call these houses Dentist’s Offices. They can tilt toward Art Gallery status, but most are simply failed and fractured Homes, restored by their buyers to a simulation of hominess with furniture, art and tchotchkes in the warm colors of the cornucopia.

Art Galleries are Homes only by necessity. As in the photo above, they are show-pieces – inherently and irredeemably soiled by the emanations and extrusions of human life. They are meant to be seen always as they are in their photographs: Breathtakingly, fastidiously, impeccably perfect.

Not very livable? Perhaps. But on the right lot – on the golf course or the lake – a Home that has been upgraded to full-on, no-human-comfort-accomodated Art Gallery status has the best chance of commanding an above-market price on resale.

It’s kind of funny – we do in fact buy houses in order for them to be our Homes – but scarcity is simply what the other guy can’t have. Premium Sun City lots are rare, and houses upgraded to Art Galleries are rarer still. And that makes them catnip for a certain kind of buyer.

Nota bene: If you live in a sturdy Del Webb house on a non-premium lot, beware of over-improvement. Please, please, please resist the urge to make everything gray, but mind what your neighbors are doing. Everything you do that eclipses them is likely to yield you little or nothing extra on resale.

Meanwhile, if the idea of cashing out at the top from a premium lot as an unobtainable Art Gallery appeals to you, consider doing it on the way out. Live in a Home, then when it’s time to sell, vacate it and make it into a show-piece for the next buyers. They may warm things up with Thanksgiving colors – or they may host nightly, very-brightly-lit cocktail parties. Either way, they’ll pay more for a house that hides its heritage as a Home.

Bragging on myself: Ten years of a perfectible real estate listing praxis.

Virtuosity requires one or more sparks of genius, but mere proficiency is simply a matter of consistent, insistent, persistent adequacy – which mainly consists of finding and fixing your mistakes.

That would be the essence of my way of working: Genius would be great, but not getting things wrong is where the magic happens. 😉

These are my listing results for the past ten years:

There aren’t very many. I’ve been doing property management since the twenty-tweens. But they are good and getting better by the only metrics that should matter to sellers: “How much money will I get and how soon will I get it?” A year from now, I will have many more Sun City sales, but my numbers will still be excellent.

Working from ARMLS, here is a spreadsheet I made summarizing every transaction:

It’s not presented in date order, but, if it were, you can literally see me getting better over time. This is terribly boastful, I know, but I live in a completely different world, as seen in our stats, from every agent I’m competing against. This again will be even more evident a year from now.

Here’s the Executive Summary in an easier-to-read format:

A praxis is a practice you get better at over time. By carrying your results back to your theory, you learn where your performance – or your theory – came up short. Iteratively – house-by-house – listing agents should get better. They should not make the same mistakes over and over again, blithely insisting that this time will be different.

If I am very lucky, I will grind up a few sparks of genius, when I list your home for sale. What I won’t do is make the kind of mistakes I document with dismay here and on Facebook. And, starting here, starting now, I will show you exactly how my efforts are paying off for my sellers.

That last-minute white-knight cash buyer is your savior? Uh, no. He’s a circling shark patiently devouring desperate Sun City sellers.

I have a daily hot sheet; I look at every status change for every listing in Sun City every day. If you follow Bloodhound Realty on Facebook, you will see me opine briefly on things I see, especially post mortems of Closed transactions.

The images illustrate a pattern I’ve seen four times in the past two weeks: Seller caves dramatically at high Days-on-Market to an all cash offer from buyer who is represented by the listing agent – by Dual Agency, a double-dip.

All secrets kept, of course, and it’s churlish suspect ugly motives, but it is worth your while to be aware of this listing strategy, even assuming it is simply wholly erroneous. The buyers will claim they are ‘rescuing’ desperate sellers, but really, again assuming the absolute best, they’re sharks circling around mis-marketed listings, waiting for those desperate sellers to run out of two things: Time and alternatives.

So: First: You should be listing with me. I don’t play stupid or sleazy pricing games, so I’m typically done very quickly. But, more to the point: I don’t double-dip. I represent you only – as fruitfully and expeditiously as possible.

But: Second: If you price your home wisely and well – priced to market, to the recent comparable Closed sales – you won’t find yourself in this awful situation.

And: Third: If your prospective listing agent promises to rescue you with a pre-arranged cash buyer, should the listing fail to attract a buyer, take the time to ponder who is getting the best end of the representation – you or that buyer?

Bob Ryan from Entourage cogently explains the sheer brilliance of the seller-paid buyer’s agent’s commission.

“What if I were to tell you that I employ a vast cadre of agents who will work their butts off to sell your home. And the best part is, they work for free until one of them delivers the goods! Nobody gets paid until YOU get paid. Now is that something you might be interested in?”

I am utterly amazed that the NAR has so thoroughly screwed up all the many lawsuits brought against it. Literally everything the plaintiffs complain about is soporifically consented to in many, many pages of paperwork.

Moreover, as mega-producer Bob Ryan inimitably discloses, the seller-paid buyer’s agent’s commission is a GOOD thing, a tool to motivate agents to work FOR FREE, on spec, in your behalf.

Now is THAT something you might be interested in?

Read all about it: Introducing The Screed – a bracing take on Sun City real estate.

Tuesday and Wednesday in the homes of 10,000 of my dearest friends and neighbors, the debut issue of The Screed will be delivered with The Sun City Independent. If you didn’t get one, clicking on either the link or the image above will get you your own copy for free. Once you have it, feel free to share it with all of your Sun City neighbors.

As you will have noted from reading this weblog, I am over-turning applecarts. In five years’ time, I will have enduringly changed the way real estate is listed and sold in Sun City, simply because the only way to compete with me will be to do things my way. Accordingly: Everybody wins.

The front page features this ad for Bloodhound Realty:

I’m making the larger point – why my way is better – but those pricked by the smaller points might consider these caveats – both inside baseball:

• My stats, now and going forward, will be better by comparison in every measurable respect – price reductions, concessions, expired listings, etc. I don’t make common mistakes on the way in, so I don’t have to make uncommon compromises on the way out.

• Truth is an insuperable defense against claims of libel, defamation or so-called ‘bad-mouthing’. Other listing agents’ results are sub-optimal, by my standards, but they are honestly reported, directly from ARMLS.

I will be publishing The Screed once a month – eventually to all of Sun City – updating the stats for well-known Sun City listers once a quarter. If you are unpricked but hungry, I am eager to meet Sun City buyer’s agents. I plan to throw off a lot of business.

When he was inaugurated as Mayor of New York, Fiorello LaGuardia stood on the steps of City Hall and, in Italian, bellowed, “No more free lunch!” That’s the way I feel today. No more giving the equity away. No more six-month sinecures. No more excuses. Bloodhound Realty, at least, is in Sun City to sell houses.

My listing-price cautionary tale in three listings…

Three closed sales, all the same floor plan, all dowdy/dated but turnkey livable:

Primus: Listed at an almost-wise price on the Wednesday before Christmas, sold for list by New Year’s day.

Secundus: Listed at a sleazy price and closed for less money in 34 DOM.

Tertius: Listed sleazy and insanely high, many price drops, mostly sleazy, finally sold at what we can readily see is the market price – in 210 Days on Market.

If you price to market using a number that looks wise to the buyer, you should sell immediately. If you ‘test the market’ – or worse, try to ‘beat the market’ – the market will be happy to correct your error. Eventually.

There are currently three active listings in that floorplan, again all stone comps to each other and to the solds: $314,900, $328,000, $355,000. Guess how they’re doing. Guess where they will sell – if they do.