There’s always something to howl about.

Author: Greg Swann (page 196 of 209)

Suburban Phoenix Real Estate Broker

Peter Pan at the CD rack: Apprehending the art in pop music . . .

I wrote this almost three years ago, reflecting back on Labor Day 2003. I happened to think of it this week when I heard a piece of Bob Dylan’s new album. With a few truly remarkable exceptions, a couple of which are discussed here, Dylan has been phoning it in since he met Andy Warhol — who taught him that pigs will eat anything. And, yes, I’m off-topic again. And, no, I don’t know if I’ll do something like this every week. But this post dips at least one toe into the depths of depth, so it’s entirely possibly that you will emerge from this experience enriched, edified — or at least, I can hope, entertained.

Peter Pan at the CD rack…

It doesn’t matter what I say
So long as I sing with inflection
That makes you feel that I’ll convey
Some inner truth of vast reflection
But I’ve said nothing so far
And I can keep it up for as long as it takes
And it don’t matter who you are
If I’m doing my job then it’s your resolve that breaks

I’ve been thinking a lot about The Blues, which literally means the endlessly replicated, superficially variegated, ultimately massively redundantly meaningless Blues that was the focus of the Scorcese documania.

I said something stupid
Then I went and said it twice
Lord, I said something truly stupid
Didn’t I go off and say it twice?
I sold you the same old thing again
And suckered you in to paying full price
(I suckered you in to paying full price)

And that’s okay, really, because it’s stupid and useless and wrong, and just exactly as valuable as the paleolithic pottery people go ape over — for exactly the same reasons. The Blues is a primitive non-art made by people who had nothing to make art from — no instruments, no training, and no real talent except for a knack for hustling suckers. And that’s why this is such a wonderful work of art:

Because the hook brings you back
I ain’t tellin’ you no lie
The hook brings you back
On that you can rely

There is something amiss
I am being insincere
In fact I don’t mean any of this
Still my confession draws Read more

The custom web site we built to sell your home might not Google well — but it doesn’t have to . . .

Free the Drones, a saving and investing weblog I read every day, has a post today discussing our practice of building a custom web site for every home we list. I’m thinking that I should write on that one topic at length, because the strategy is more intricate than it might seem at first glance. For now, I want to address the caveats raised by Free the Drones:

When I searched for 1102 West Culver St in Google, the website doesn’t come up in the top 50. In fact, the Bloodhound Realty Blog only comes up at number ten with a mention of the street address in the text. What’s the deal?

The problem is the word “St”, which Google might just as well throw away. Search these three for contrast.

It might be the Google Sandbox

I don’t think there is one. If there is, the penalty is measured in days, not months.

It would be a lot better for [that page’s title] to be “1102 West Culver St., Phoenix, AZ”

Absolutely right. We do it that way now. (This site was built in January.) We do each page within the site with the headline from that page, as well.

What would I do instead? I’d have a subpage about the house on the main Bloodhound Realty site, buy the domain “http://www.1101westculverst.com,” and then do a 301 Redirect, which is a way of sending anyone who types in that web site to the subpage you created. That way you can advertise the house as having its own site, and anyone who tries to go to it will be sent automatically to the place on your site that’s about the house.

This might make sense if you were selling your own home, and if you only had one page of content. We are building canonical web sites about the homes we sell. One of their very important purposes is to capture the listing for that one home again and again, every time it sells.

The caveat is that you’re going to have to do your own advertising – getting people to know about your site through something like Google is Read more

Escape clause would help all

This is me in today’s Republic (permanent link), another chance at infamy:

Escape clause would help all

Believe it or not, this can be a rabble-rousing column.

Sometimes I write about the perils of dual agency or why the buyer is actually paying for everything in a real estate transaction or why buyers as well as sellers should negotiate their agent’s compensation. While these ideas might seem simple and obvious to you, in fact they are hugely controversial within the real estate industry.

When I write a column like that, my day will be punctuated by testy calls from angry Realtors and brokers.

Oh, well.

The slim justification for our real estate licenses, and the earning power accruing thereto, is service in the public’s interest.

Too much of “the way things have always been done” in real estate strikes me as being of great benefit to the brokers and the agents, but of no benefit – or even of actual harm – to buyers and sellers.

Here’s another one, sure to make the phone lines light up:

There should be a firing clause in every employment agreement.

Brokers want employment agreements because we work “on spec.” That is, we don’t get paid until we produce the agreed-upon results.

That’s a good thing. It keeps Realtors motivated.

But an exclusive employment agreement with no exit clause traps unhappy buyers and sellers with an agent who may not be producing any results or who simply may not be a good fit personally.

This is language that will suffice:

“This agreement will be terminated upon written notice by either party.”

With this clause, the broker can fire the clients, too, if that seems wise. But the important point is that clients can get out of an unhappy situation if they feel this is necessary.

Their goal, as buyers or sellers, is to achieve their real estate objectives. Buyers and sellers are not buying and selling real estate for the benefit of Realtors or brokers.

Giving consumers the power to escape an employment agreement when things just aren’t working out is the best service of their interests.

I am much constrained by the space limits of the newspaper. I wrote here on the Read more

Zindicated! Is this Zillowed seller proof of the need for even greater Zillification?

Frankly, no.

Christine at NY Houses 4 Sale cites a Realty Times article about a seller who immediately pulled his home off the market after a prospective buyer confronted him with a Zestimate $500,000 below his assessed value. His conclusion is that Zillow.com has made his home unmarketable.

My first reaction is simply to say, “Hysterical much?”

I think Zillow.com misleads consumers by implying that its Automated Valuation Method is a valid and useful way of pricing homes, but I can’t believe that there is any report or document produced by Zillow.com that cannot be completely dispensed with by saying, “Are you utterly daft? If you can buy a house in this neighborhood for half-a-million under market, I’ll help you move in. Now get serious or get lost.” On my planet we call that negotiation.

At NY Houses for Sale, Christine writes:

I am sure that soon there will be more and more complaints and I am also sure that as the market continues to change more and more buyers will be “Zillowing” their neighbor, mothers, brothers, sisters and friends houses. Just as I am sure of those things – I am VERY sure that there will be many buyers coming into homes that are listed claiming that they are over priced. But here is my answer.. “The house is NOT over priced – your Zestimate is UNDER priced”.

And all that will be great. Zillow.com wears a media-conferred halo right now. The more people talk about the incredible, obvious, bone-headed mistakes Zillow cannot help but make, the less people will rely on it — or affect to rely on it. At some point Zillow may elect to tell the truth in no uncertain terms about what an AVM can and cannot do — in order to retain at least a shred of credibility.

But as for this seller: Grow up, cowboy. If there were no Zestimates, the buyer would have tried a different lowball tactic. If you want your house to sell, pay $300 for a spot appraisal, price you home at or below it, and leave a copy of the full appraisal report Read more

Disintermediation? Defenestration? It’s all good . . .

If, like me, you are stuck using Windows because dipsh*t developers write websites that are Microsoft Internet Explorer only — such as the Arizona Regional Multiple Listing Service’s Tempo system — rejoice in the arrival of Crossover for the Macintosh. It’s a WINE environment that permits you to run a single MS app within your OS-X operating system. Intel Macs only, obviously, and if you need more from the Windows world (poor blighter), you’ll still have to run Parallels or BootCamp. But if you are only one app away from ridding yourself of Windows, hold up your hand and wave bye-bye.

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Words, words, words: How evocative listing copy helps to sell homes . . .

Mike Price at Mike’s Corner is kvetching about clumsy Realtor lingo, and while I’m with him on the main point, I have turf of my own to defend.

Sez Mike:

I’ve often wondered what consumers think when they are subjected to the same goofy tag lines and incomplete sentences that seem to proliferate the inventory of any MLS.

Indeed. It’s possible to overthink this stuff, though. I think most of what passes for experience in residential real estate is nothing more than thoughtless imitation — monkey-see, monkey-do, monkey-don’t-ever-test-the-results. I wrote about tin-eared Realtor marketing last fall, taking particular note of ‘riders’ on real estate signs.

But: I think there is more to this than clumsy cliches versus just-the-facts-ma’am. If that’s the only choice, I’ll take the facts. But my own preference is to express, as best I can, the features of the home as benefits and the benefits as the story of a life enriched and perfected by the home. We call this rhapsodizing, and the listings I like best are for homes about which I can wax rhapsodic at first glance. Most homes don’t seem to glow of their own light at sunset — ain’t that poetic? — but, even then, I’m looking to sell you your life in the home, not the mere details.

In an ARMLS listing, I get exactly 680 characters to do this. We give up space for the address of the home’s custom web site, so, ultimately, I get about 100 words, maybe 110. As you may have noticed, I can write more than 110 words.

Here’s an example of what I’m talking about:

Your Moroccan oasis in the city… The style is Spanish Eclectic, but the details come straight from Marrakech. In the midst of the brutal Phoenix summer, you’ve found a refuge that is… cool, shady, refreshing. From the lush gardens front and back to the interplay of light and shadow in the 1935 residence, from the luxury of the Kitchen, Master Suite and Guest House to the simple understated elegance of the Living Room and Formal Dining Room, from the travertine and hardwood floors to the Moroccan arches, this Read more

Making a great deal even better . . .

Cathy’s clients ended up buying at one of the new home subdivisions I accompanied them to on Sunday. She was tied up today, too, so I went back with them to reserve the lot and go over the contract (more of that tomorrow). I almost never sell builder homes, but this was my second one this week. Go figure.

The price was even sweeter today than it was on Sunday. The builder is trying to close on absolutely every inventory home by the end of the quarter, September 30, so they’re Making Deals, as they say down at the new car dealership. They’re basically giving my buyers a $75,000 upgrade package for free, plus throwing 6% of the purchase price at their down payment. If the Phoenix real estate market gets back to normal soon, they will have a ton of equity fairly quickly. And even if not, this home is an incredible bargain — an unrepeatable opportunity.

Here’s the kicker: The builder’s rep told me in private that the buyer’s agent’s commission is 8%! Unbelievable! I don’t know what builders are like in other markets, but in Phoenix, they leave precious little room for a Realtor to effect any meaningful buyer’s agency. In effect, taking a party to a new home subdivision is a referral, and that could explain why so many builders and Realtors treat it that way. For my part, I’m going to do everything I can to defend and protect my clients’ interests — and that still won’t be very much.

So how much should I get paid for doing not very much work as capably and professionally as I can? Surely not 8%. I won’t even take 3% on new construction. Here’s what I did today: I gave my clients 6% and kept 2% for the brokerage. Even then I’ll make great money for my efforts. But my clients will get an even more incredible bargain…

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Upping the stakes on real estate listing marketing: A custom weblog on a custom domain . . .

I’m not sure I’m understanding what Jim Kimmons is talking about. He cites an NAR article on building custom web sites on their own domains for listed homes. This we already do, and it knocks the socks off of everyone we deal with. Sockless in the high desert, Jim treads off in a different direction:

I think it’s a great idea, but I do it a bit differently. My custom domain names go to a blog instead of a web site. I’m pretty sure that I, and my clients, gain search engine exposure by using a blog. Also, over time, I can place new posts that will go out as RSS feeds and create new interest and search engine exposure. An interested buyer can subscribe to the blog and watch for price reductions or other announcements.

This is good. This fits nicely with the 4Realization that nothing Googles like a blog. It’s also a nice way to play with graphic ideas until something sings. I don’t love TypePad because of the rassafrassin’ trackbacks, but that’s a detail. I’m going to use WordPress anyway.

The part that I don’t get — and I guess I don’t have to get it — is this: Jim provides a link to an example listing weblog. It’s custom, yes, but the domain name is not property-specific in any way that I can see. I must be missing something.

For my own part, though, I am much enriched even in my bewilderment. There is a WordPress plug-in to make a post sticky — so the introductory matter I would want to stay at the top of the page will stay at the top of the page. A capital-P Page in WordPress is a hybrid construct that can work like a post, like a page full of posts or just like a stand-alone web page. In other words, the idea of WordPress as a Content Management System is easily 4Realized. Setting them up this way is more time-consuming that the procedure Jim describes, but I can leverage the labor from one to the next until I get to something I love. The Read more

RealTown: That’s not a feature — that’s a cockroach . . .

If a bug is disgusting enough, you’re apt to keep grinding at it with your shoe long after it’s dead. If InternetCrusade has six legs, then The Real Estate Tomato is wearing waffle-stompers. Today Jim Cronin takes on IC’s recent discovery of weblogging, the coolest thing to touch their antennae since Listservs. Here’s a quote from IC’s PR piece in Realtor Magazine On-Line:

There’s no shortage of programs that make it extraordinarily simple to create and update a blog. With no more effort or time than it takes to compose an e-mail, you can have your latest blog entry on the Web. Experiment with different software programs, such as Google’s Blogger or InternetCrusade’s RealTown Blogs, both of which are free.

Jim has much, much more to say, but this bit is particularly funny: As nearly as I can tell, every RSS feed from RealTown is clobbered right now.

Yeah, but it’s free…

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Rethinking absolutely everything in real estate . . .

Jim Cronin is on the verge of something big at The Real Estate Tomato. So is, Eileen Tefft at Rain City Guide, working from a completely different direction. PressReal.com anticipates the demise of the MLS system within months, which seems unlikely to me. But: It remains: These are exciting times to be in real estate. In another post, The Real Estate Tomato solicits testimony on blogging success. I think the best success of real estate weblogging is in this unfiltered, unimpeded exchange of new, better ideas. I come to this banquet every day with my nickel, sometimes just four scuffed pennies. I leave every day stuffed to the gills from a millionaire’s feast. Everything after that is — you guessed it — dessert…

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You came for the yard sale — but you bought the whole house instead . . .

Note this from Free the Drones:

Pretty much everyone knows the standard rule of garage sales and yard sales: whoever goes the earliest gets the best stuff. But they may not be getting the best deals, as Mighty Bargain Hunter discovered. He found that if you go to them at the end of the day, people are desperate to get rid of stuff. They don’t want to keep it, otherwise they wouldn’t have put it out there – so you can offer people a lot less late in the day and they’ll be willing to sell to you.

I’ll give you a better strategy, then show you how to use it to save more than just a few bucks.

First, do go early to the yard sale. Find the stuff you might want to buy. Discuss it with the sellers. Mull. Ponder. Dither. Writhe. Then leave. Then come back late in the day. If your stuff is still there, commit hard but negotiate hard. They already wanted to sell it to you. Use that to your advantage.

Now let’s buy a house instead — using the same strategy.

Show up soon after the house has listed. Arrive when the sellers are home, if they’re still living there, at an open house if not. If you like it and think you might want to buy it, throw off buying signs. You don’t have to lay it on too thick. Just staying in the house and looking at everything is a very strong buying sign. Come back with your spouse if you think you need to give things a boost. Be fun and personable with everyone. Cultivate their good opinion of you.

Mull. Ponder. Dither. Writhe. Then leave.

Now you wait for the dew to evaporate from the rose. Time on market does two things: It sends buyers to other homes and it dispirits the sellers. You want to give them time to entertain this horrifying idea: “What if it never sells?!?”

Make your offer at the best possible time, strategically. When is that? This is me a few months ago:

So what is the absolute strategic best time to write a Read more

Real estate weblogging software?

Ardell raises the question, and I had the same conversation Friday with a real estate instructor who is taking the plunge into weblogging to demonstrate to a book publisher that she can attract an audience. What she said was, “We’re going to set it up on Blogger.com.”

Noooooo!

If you’re doing a cat blog, okay. If the weblog is just something extra to put on your business card, like a real estate designation, okay. But if you’re goal is to build something more lasting than bronze, you need software that can take a beating.

My take, taking it for what it’s worth: WordPress. [URI edited per comment below.]

It takes some set up, including server-side set-up, and the learning curve is steeper than other options. But it’s a superior weblogging platform right out of the box: Hands-free trackbacks, built-in commenting, spam control — and all those plug-ins. As the lost, lamented 4Realz pointed out, WordPress is a full-blown Content Management System — you can use it to build your whole web site, with an RSS feed for every page if you want. This has SEO implications that keep me up late at night…

I do have a bias. Given the trade-off between easy-to-use and full-control, I will almost always take full-control. Open source, continuously upgraded and free, a tough combination to beat.

The sites you really like are almost all in either WordPress or TypePad. If you imagine that you might someday want to move your weblog to something more robust (which WordPress will do for you), why not just start with WordPress to begin with?

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