When I was a mortgage guy, when I doubled my volume and income in 2007, I did it because I created systems and loops.
Systems: do the same thing every time.
Loops: have an end point that, on every job, fixes the system.
At the end of every transaction, no matter how routine, I would write down the points of friction, error and mistake. I’d write down EVERYTHING, try to get the # of phone calls down, focusing on delays and customer impacting changes.
I learned to have “Accurate Hud-1, Day 1” as a standard that I forced title companies to adhere to.
I sent DAILY updates to every party to the transaction: buyer, seller, listing agent, selling agent, title company. I stopped doing business with buyers that didn’t like this. That practice preserved good will on one transaction that had been put in a flood zone that requires flood insurance, to the benefit of all parties.
This was stuff that I learned because of operational flexibility. I had a survey for my customers, and myself. The one for myself I was more concerned with. “How many touches/phonecalls/passes…did this need,” and most importantly, “what can I do better next time.”
I Ignored My Own Advice When I Learned a New Business.
What Can I do better? That question, on every deal, no matter how routine, makes us better practitioners. When I went into the Web marketing thing, I avoided it for a while as I learned the topography and what I was good at. I was too focused on making ends meet. The teeth of the hydra–the nonsense that is the IRS–was upon me, so I was focused on right now selling.
When you’re burdened by time debt, you don’t have the operational flexibility to be proactive. When scarcity creeps in, you can’t be as proactive as you want. You feel scared. And your flailing and not doing the work that makes the most difference.
I had a mediocre business, that is now enjoying rapid improvement by having a self correcting loop.
What Is A Self Correcting Read more
That consumer is Damon Chetson, a BloodhoundRealty.com client from way back and a long-time contributor to our comments threads. Damon is a newly-minted criminal defense attorney in Cary, NC, but he will be talking to us here about how he perceives the real estate industry as an informed outsider.
Robert Worthington is another frequent BloodhoundBlog commenter. He’s a hard-charging Realtor in Manitowoc, WI, and he spends all of his spare time looking for technobabble bubbles to burst.
Greg Dallaire is another Wisconsin Realtor, working out of Green Bay. Not only does he have a first name that rings sweetly to my ears, he sings a song very dear to my own heart: “I’m passionate about implementing technology into my business to increase productivity, improve efficiency, and increase profitability.”