There’s always something to howl about.

Category: Marketing (page 135 of 191)

Want to see Seth Godin in Phoenix? Assert yourself . . .

Tom Royce of The Real Estate Bloggers pointed me to The Dip, Seth Godin’s forthcoming book about the barriers that arise between the euphoria of a great idea and its realization — and why it’s sometimes wise to quit when you’re behind.

Here’s the part that is of immediate, local interest. Matt LaPrairie came up with the novel idea of mounting a pledge campaign to get Seth to speak about the book in Phoenix. The commitment:

“I will pay $50 to hear Seth Godin speak in Phoenix and receive 5 copies of his new book, The Dip, but only if 499 other people in the Phoenix area will do the same.”

So far, only 68 people have made the pledge. Unless they are joined by 431 more, Seth will go elsewhere.

This is a remarkable opportunity (and a true Purple Cow book marketing strategy for Seth), so, if you’re in the Phoenix area, sign up. And if you’re blogging in Phoenix, speak up.

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An insanely great hyper-local real estate weblogging strategy: Be the community

In January, I told y’all that I have an insanely great idea for making a local real estate weblog successful. I actually had the idea last Summer, and I worked out all the details and software then. But we have been busy with other things, so I’ve just been sitting on this tactic for nine months.

Just lately I promised to reveal three ideas, one good, one great, one insanely great. If I were more of a showman — or an extractor of torment — I would disclose my stratagems in that order. But: I’m not going to do that. I want to talk about the big idea today, not alone because it’s time for us to implement this on Teri’s weblog.

But I do want for you to take a moment to reflect upon what a natural Teri Lussier is as a real estate weblogger. I think the post I linked to betrays a pitch-perfect understanding of the kind of writing I was talking about the other night: Here is something we share, and here is how I am involved with this shared value. Here are some of our neighbors, and here is why I feel honored to know them. The post isn’t about real estate or radio, it’s about “us.” Us? What us? Teri’s writing creates an us, creates a tiny community of two who each see themselves in the context of the larger community.

People do business with people they like. Experience? Great. Expertise? Bring it on. Integrity? I believe it. Obnoxious? Abrasive? Condescending? Overbearing? Get the hell out of my house! By design or by accident, I think Teri has landed on the intersection between cat blogs and viral blogs, and I think this is the perfect place for a hyper-local real estate weblogger to be: Personable but professional, eliciting affection while earning trust.

She delivers one hell of an introduction to everyone she meets through her weblog. The big job is to attract more people for her to meet. We’ll be talking about simpler, more mechanical means of achieving that goal as we go along. For now we’re going to Read more

What We Can All Learn from the Union Square Caf&233;

Have you ever heard of the Union Square Caf&233;? How about Blue Smoke, Tabla, Gramercy Tavern, or The Modern? If you’re not a foodie or from Back East you’re granted a temporary reprieve; but it will pay huge dividends for all of us in the RE/mortgage industry if we get to know them real fast. They are all New York restaurants owned by one of the country’s finest restaurant entrepreneurs Danny Meyer. What in the world can restaurants teach us about real estate and mortgage? In one word: hospitality.

In his new book “Setting the Table: The Transforming Power of Hospitality in Business” Meyer outlines the business philosophies that he has used to grow his organization in to a collection of the finest, highest-rated restaurants in the country. This book is worth buying by any sales or customer service professional, and in particular those in the RE/mortgage industry.

While he has many excellent philosophies and business practices the one I want to highlight here is “The Art of Hospitality.” From the book:

Understanding the distinction between service and hospitality has been at the foundation of our success. Service is the technical delivery of a product. Hospitality is how the delivery of that product makes its recipient feel. Service is a monologue — we decide how we want to do things and set our own standards for service. Hospitality on the other hand, is a dialogue. To be on a guest’s side requires listening to that person with every sense, and following up with a thoughtful, gracious appropriate response.

Mr. Meyer makes a point here that is so often missed in our attempt at providing excellent customer service. If we’re fanatical about customer service, and we should be, we’ve done a lot of legwork in developing a customer experience that utilizes best practice customer service elements. Having a real human answer the phone, returning phone calls, providing expert insight and opinion, are all necessary parts of the execution of excellent customer service. The top agents are able to consistently, predictably deliver excellent customer service. They are technically excellent, and that separates them from the rest Read more

Birth of a Zillow.bot: A faster way to pee on the tree

I have a little prototype of a Zillow.bot. Here is all it does for now:

  • It takes as input a download of listings from the ARMLS system
  • It isolates the street address, the price, and the listing brokerage, throwing away all the other fields
  • It sorts these newly concatenated fields by street name and house number, pumping the results to the screen for printing or post-processing in an Excel spreadsheet

The gross idea is that a human input operator can work street by street in Zillow, which is more convenient and less error-prone than working in price order, which is how the MLS system sorts listings. (Plus which, there is no Excel-sortable ARMLS report that includes the name of the listing brokerage.)

Ahem #1: I can convert the output to an XML file in four minutes, tops.

Ahem #2: If I get bored enough with doing this work manually, I’ll figure out a way to do it in JavaScript.

Actually, the real grief is going to be hot-sheeting every search.bot I build for my little Zillow.bot. If I pee on the tree when the house is listed for sale, I have an obligation to hose it off when it sells. This is a challenge for automation…

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A year at the beach: It’s The San Diego Home Blog’s birthday

Time flies when you don’t get any sleep. The San Diego Home Blog, brainchild of Kris and Steve Berg, turns one year old today.

If you’re reading Kris here, you are seeing some of the best writing in the RE.net. If you’re not reading the Bergs at their home weblog, you’re missing out on a lot of fun and serious and seriously funny writing.

But wait. There’s more. Steve Berg weighs in with his own anniversary post.

As it happens, all three of our San Diego webloggers — Kris Berg, Brian Brady and Jeff Brown — were completely neglected in a San Diego Business Journal feature on real estate weblogging. An egregious omission, I know, but at least we know better.

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Russell Shaw at the StarPower Summit: “What the hell are you thinking?”

As promised, appended below is an audio podcast of Russell Shaw’s performance two weeks ago at the StarPower Summit in Phoenix.

Russell is talking about pricing homes in a buyer’s market, and it might be worthwhile to share this podcast with your listing clients to help them understand the marketplace.

He gives a strong endorsement to this summer’s StarPower Annual Conference, to be held July 25-28 here in Phoenix. Russell will be speaking, and Cathy and I will be there, along with who knows who else from the Phoenix-area RE.net.

Russell insists that you can “catch success” by making contact with the StarPower stars. I understand what he’s talking about, but I’m a hard-headed guy. I see tremendous value in the marriage of like minds, spending your time with people who share your values and help you to uphold them. And I can see the benefit of modeling admirable behavior, a strong chord in Cathy’s response to the StarPower Summit. My own take: Mu&233;streme el dinero. Show me the money. I want practical ideas that I can adapt, implement and profit from.

I think you’ll find all three of these at the StarPower Conference, but there is one thing you can learn for sure: Russell Shaw is a rare treasure, but he is not unprecedented. There are dozens of Realtors in the U.S. working at his level, and hundreds more approaching his stratospheric level of production. If you come to Phoenix, you can meet them, model them and, one hopes, learn how to duplicate their systems.

As a reminder, the second Russell Shaw Sale Success Seminar is a week form today, Tuesday, April 17th. Chances are, Russell will talk about the StarPower experience there, as well.

To the podcast. We’re clipped at little tighter at the leading and trailing ends than I might have done, and we lose a lot by not seeing what Russell is doing. But this is a very powerful presentation on how to list wisely and what to expect if you don’t. Does that sound dull? You’re in for a treat…

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Profitable real estate weblogging: Burning the midnight oil to make family out of your farm

Project Blogger is officially under weigh, so I thought now would be a good time to go read the rules. I had read an earlier version and hated them, but, at a certain point, I decided it wasn’t worthwhile to stand on principle. There is an extent to which this is what I would characterize as a Goofy Drive-Time Radio Stunt, and we have to assume that that extent extends at least as far as $5,000 worth of value to Our Sponsors.

If the new rules are actually less nebulous than the old rules, they are still nebulous enough that I cannot for the life of me determine what would qualify as a laudable achievement, much less the stroke of genius that denotes a decisive win. Fully fifteen percent of perfection consists courting good opinions at Active Rain, which will probably work out well for competitors who are actually active on Active Rain.

But: I don’t care. I decided to do this not because I expect Our Team to win, but because I wanted to talk about real estate weblogging. I have a lot of ideas, as we’ve seen so far, and we haven’t even gotten to the good stuff yet.

That changes now. Here is a vitally important idea about real estate weblogging that you should read, learn, mark and inwardly digest:

Real estate weblogging is very likely to be a very low-yielding prospecting activity, especially at first.

Say what? Almost any sort of real world, voice to voice, face to face, flesh to flesh prospecting will return more, better, faster, more-predictable and more-profitable results, at least in the short-run, than real estate weblogging.

Say what?!?

What’s the point of all this, if the fishing is better elsewhere?

There are two points that I can see. The second is that, if you’re doing it right, your yields should improve in the long-run. But the first is much more important, I think: Real estate weblogging is work you can do when you can’t do voice to voice, face to face, flesh to flesh prospecting.

What are the implications? The first is that if you let weblogging come between you and Read more

Who pays the buyer’s agent? Once we’ve divorced the commissions, we can stop worrying about it

Joke Number one:
Q: If you came upon the Buddha in the guise of a hot dog vendor, what should you say?
A: Make me one with everything.

Joke number two:
Q: Top Drawer Listing Agent, why do you charge a 7% commission to list a home for sale?
A: Because the lenders won’t pay any more than that.

Jonathan Greene at Real Opinionated invited me to participate in a debate he is having on the question of who pays the sales commissions in the transfer of residential real estate. Todd Tarson has already weighed in with an argument I consider unassailable, so I would rather veer off in another direction: Divorcing the buyer’s agent’s compensation from the listing agent’s commission.

I have written a ton on this subject, with my views changing over time, so please forgive me for digging into the archives:

There’s a lot more, but the Cliff’s Notes version is that I agree with Todd: Except in a Short Sale, the buyer brings every dollar to the closing table, so every disbursement of dollars comes from the buyer. The seller brings the house. The idea that the seller is paying anything is an vestigial artifact of sub-agency, a reflection of the fact that the seller hires the listing agent to market the property, and, therefore, in most cases sets the amount of the buyer’s agent’s compensation.

It is plausible to argue that the seller pays the lister and the buyer pays the buyer’s agent, and, while I don’t agree with that argument, it’s not worthwhile quibbling about it.

Instead, it would be much more worthwhile to completely divorce the commissions, so that what should now be true de facto will be true de jure: The seller would Read more

The Carnival of Real Estate . . .

…is up at The Phoenix Real Estate Guy. The scheduled weblog had gone missing, so Jay Thompson jumped in to fill the void.

Brian Brady and I took top honors for our Zillow coverage. Brian wrote seven more entries on Active Rain and on his home weblog. Why so much coverage? Because, love it or hate it, Zillow’s new release has the potential to change the way real estate is promoted on-line.

Jay broke the rules to name us as this week’s winners, but I think he was right to do so. Whatever you think of Zillow.com, their announcement last week was big news.

But it wasn’t the only news, as you’ll see when you take a look at the other great entries. While you’re there, tip your hat to Jay for giving up part of his Easter weekend for the Carnival.

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Advances, none remarkable.

The blog is coming together. Our homework was to find a theme and artwork that represent our markets. Sounds like fun, huh? Well it was and it wasn’t.

I love to paint, but I work differently than many artisits. I work with 6 colors maximum: red, yellow, blue, black, white, and brown. From that limited palette, I can create any color I want. This means I create nearly every color that is put on the canvas as I rarely use paint straight from the tube. Much of my time is spent creating color and mixing paints, but I love the process and it gives my work color like no other artist. The only reason I bring this up is to confess that when I went searching for a theme, I kept finding the “feel” of computer generated color and art entirely too flat and cold and sterile and unnatural for my taste. Oh well, sorry about your luck, Lussier. It is 2007, so time to buck up and deal with it. There are thousands of themes available, and while I found them oddly similar due to the medium, I did find one that I could live with.

I had nothing whatsoever to do with the downloading and uploading and whatever else is involved in getting a theme up and running. I picked a theme, gave Greg the url, and he took care of the rest. Why? Because he can do that stuff in 15 minutes and I cannot. Greg is a great coach and I’m not only learning about blogging, I’m also learning about real estate, and here’s what I’m learning: if your time is put to better use elsewhere, then farm out the stuff you can’t/ won’t/ don’t do and let yourself do the voodoo that you do so well. So, thanks to Greg the theme is up.

But the default banner wasn’t up to snuff. Hmm. I thought this was going to be even more difficult than finding a theme. I spent a good bit of time looking at other successful real estate blogs. There are skylines or archtecture or buildings or Read more

More random notes on Zillow.com: Conquering fear, uncertainty and doubt to become the neighborhood superhero

Michael Wurzer and others are tying themselves up in knots trying to prove that they understand what Zillow is doing wrong. My take is that they don’t even understand what Zillow is doing, so, necessarily, it’s going to look wrong to them from their frame of reference.

I said this the other day, and I thought I did a nice job, twenty-five words on the nose:

Web 2.0 creates an ongoing community of active users by integrating a user-modifiable database through an interactive, as opposed to static, web-based interface.

The important word is “community.” Wikipedia.org is not building a database of encyclopedia articles. Ebay.com is not building a database of merchandise.

Criticizing — or praising — Zillow about its databases is all but completely beside the point. They’re not building databases. They’re using databases — and incentives to user-initiated database maintenance — to create a self-sustaining community of users.

Ebay.com is not a reproducible phenomenon. Wikipedia.org is not a reproducible phenomenon. The technology is easy. Venture capital abounds. But the niches are already occupied, and neither of those two communities can be replaced as long as they are serving the needs of their members. It does not matter how much money you throw at the problem, they cannot be supplanted.

This is what Zillow.com is aiming for, in my opinion. The listing.bot traffic is nothing. It doesn’t amount to a fart in a gale of wind. Zillow’s own very impressive traffic is nothing, as we’ll see in a moment. What they want is a community of users as loyal as the Wikipedians, and potentially as profitable to its professional users as Ebay is.

Let’s look at the numbers: Zillow is getting four million hits a month, it says — with others saying otherwise. If each of those four million users is visiting three pages on average — which seems like a lot to me — then we’re looking at twelve million pageviews a month. It’s possible they do better than this, but it doesn’t much matter, as we’ll see. Assume three EZ Ads per page — where the average for now is probably closer to one. That boils Read more

I Want To Be a Lister – The Listing Presentation

A couple of important questions:

Chris writes;

Here is a question, I have never been on a listing presentation, I have not yet taken a listing, and I’m a brand new agent. But I want to be an excellent lister, and I don’t care what amount of effort that takes.Where is a good place to start with a listing presentation? I have Tom Hopkins book, but is there a good up to date one online somewhere? IE “this is an ideal listing presentation from start to finish, these are all the points you need to hit”. I think if I get the bones, I can probably expand on it, change it a bit for me and make it work.The top agent in my city sold 150 houses last year. Figure an average house is $400k around here. She is the top dog, so that’s who I am aiming for lol!

__
and Scott Cowan writes;

Thank you for the reply. I am looking forward to seeing the videos if you are able to post them online.

I do have a request for a bit more detail about a topic. Currently on BloodhoundBlog you have posted that it is vital to have a really good listing presentation. Currently my listing presentation is nothing more than the research I have completed on the house and the area. I have some local and national statistics that I share. Much to my disappointment (although now that I have been doing much more reading not to my surprise) my success rate is perfect. A perfect 0 for……… Would you be willing to point me in the direction of resources for putting together the really good listing presentation that you have been talking about? I have been reading online and everyone says that theirs is the best etc. I am overwhelmed with the amount of fluff and hype that I am seeing.

Your advice that I have listened to and read has been the most practical of the information available online. I am curious what your thoughts are on a rock solid listing presentation.

Thanks again for being such a valuable resource to the Read more

Easter reading: BloodhoundBlog’s Top 50 posts

I have a tough time with major holidays like Easter. Say the Mass, do the eggs and candy with the kids, choke down some desiccated ham — then what? It would be a relief to run to the net to read, but, of course, everyone else is doing the same damn things — some more graciously than others. You crave new content, but there won’t be any new content until Monday.

The same goes for us, too, I expect. I have some numbers I may want to post about later, but I doubt that there will be a lot of other new stuff.

But: How about a lot of old stuff? Friday night I ran our stats, and Saturday Cathy built an Excel tool to combine them into something meaningful. Not canonically meaningful, mind you. What we can calculate are hard clicks on specific posts. Most people read BloodhoundBlog by RSS feed. Many more read from the front page, seeing some or all of the most-recent 15 posts at any given time. Hard clicks, clicks into specific posts, denote a special interest from feed readers, an off-site or on-site link, a desire to comment or to read comments, a Google search, etc.

What we end up with is a list of our 50 most popular posts as expressed by people who pulled the trigger on their mice. This is a reasonably reliable if not perfect measure of popularity. In any case, it’s what we have, so it will have to do.

Many of these posts were written by me. I write a lot, and I’ve been writing on BloodhoundBlog longer than anyone else. As you’ll see, many of these entries have enduring appeal, so our other contributors will account for more and more of our Top 50 as we go along.

Anyway, if you’re as bored as I am on Easter, divert yourself onto the paths of our past. Just remember, it’s not an escape from tedium, it’s professional development.

TheBrickRanch.com: As warm and fuzzy as an Easter Bunny

We finally settled on the WordPress theme and look-and-feel for TheBrickRanch.com. There’s more work to come, particularly the sidebar, but the site is ready for Monday’s official start of the Project Blogger competition.

Not to put too fine a point on it, but this is a reasonable example of what I’ve been talking about. We’re selling real estate, yes. But we’re selling to people, and I think it is important to connect with people immediately on an emotional — even visceral — level. Not: I am a good Realtor. Rather: I am like you. I share your values. I want for you what you want. Yes, I want for your family to be safe, protected from the weather, financially secure. But much more than that, I want for all of you to live the life of quiet, undoubted serenity you see in that child’s face. I want your children to feel that safe in our chaotic and sometimes hostile world. And I want to communicate every bit of that in a glance, without saying a word. I’m not selling houses. I’m selling the idea of a better life — because that is what you’re buying.

Can we do all that with warm colors and one photograph? Probably not. But the first close is to keep them from clicking away, and I think our theme can do that job. If we can keep them for ten seconds, we can keep them for ten minutes. If we can get them to come back once, we can get them to come back twenty times. If we can get them to agree that Teri Lussier is the Realtor to help them find that better life, we’re done. The playing field is cleared of competitors.

Can we do all that? Sufficient unto the day. For now we have a visual theme. Take a look at what we’ve done so far. The weblog is as warm and inviting as a dozen pastel Easter eggs — without all the indigestible hard-boiled chicken embryos inside…
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