I admit that I haven’t paid much attention to Zillow.com’s forums feature since it was announced. I argued then that forums were a mistake, and that the design paradigm should be the weblog. There are many good reasons for this, but a very important reason is that weblogs are defensible redoubts — “for each one spot should prove beloved over all.” Internet forums, by contrast, frequently devolve into free-for-alls, Kilkenny cats’ battles survived only by the rudest, most vulgar, most odious participants.
Is this going on at Zillow.com? Ask China Moon Crowell, a Wisconsin Realtor. She posted something innocuous to a Zillow buyer’s forum and found out that she is crispy flame-bait. She has had the most vitriolic scorn heaped upon her, and she has been called a variety of incendiary names. Her initial purpose was self-promotion, surely, and this might in fact be a violation of Zillow’s rules. But if it is, her slap on the wrist was delivered with a cat o’ nine tails. At this point, China just wants to kiss Zillow goodbye, but her parting seems to be delayed by an email loop.
But, what the hey, that’s free speech, right?
Wrong.
No one has a right to free speech on another person’s property. Zillow has decent rules on bad behavior, but, from a spot check I did this morning, they’re not being enforced. This again is a curse of a forum as opposed to a more-proprietary kind of salon: The ratio of crooks to cops can be unworkably high. If the discussions on Zillow were broken up in weblogs, then each weblog “owner” could establish his or her own tolerance levels — just as I do here.
The way to think of social spaces on the web is to analogize them to social spaces in the real world. (C’mon! You can make the leap!) When you go out for a drink with friends, you go to a place where you feel comfortable. If you’re gentle, smart and prosperous, you’re not going to pick a place where Fight Club wannabes are welcome. And if Fight Club really is your favorite movie, you’re Read more


can help to make that possible. Most real estate “teams” are