There’s always something to howl about.

Category: Real Estate (page 125 of 266)

The Anatomy Of A Realtor-Less Transaction

Will realtors be needed in the near future?

Over the last couple of months we have spoken to hundreds of agents who when asked, most can not easily articulate what they do in a transaction. Yet worse, justifying why they receive 6% commission on the transaction is even harder to define.

More often than not their answers have been based upon mantra-like rhetoric that centers around the ignorance of the consumer. One of my favorites, “I don’t get paid for what I do, I get paid for what I know” is representative of the kind of inanity surrounding an industry whose players for the most part are reluctant to provide great detail into what they do.

In this Web 2.0 world, many who are resistant to a culture of transparency and fear disintermediation believe they are beyond reproach and that the technologically savvy consumer could never do without a Realtor’s involvement in a transaction. The misguided belief that “there will always be a need” for a Realtor is ignorant at best.

While true, there may be quite a great number of consumers who DESIRE to have an agent involved in a transaction, much more for convenience sake then anything else, it is big mistake to think that they are NEEDED in a transaction.

The former implies that an agent’s services are thought of by some to be much like that of a “real estate concierge”,while the latter implies some form of prerequisite dependence. This article is written to dispel the rumor that an agent is needed in a transaction.

So from start to finish I will outline a recently closed transaction.

1. Property Selection: A property was found online through tax records as being owned by a bank. The bank had not as of the time of contact contacted or retained an agent. The bank was contacted and the decision maker at the bank communicated their willingness to receive an offer.

2. Due Diligence: Data was reviewed and it was concluded that this would be a great buy. All of the vital signs were reviewed online and required about 2 hours of time. It only took this long because it was located in another state that Read more

What happens when a hi-tech entrepreneur sells real estate in Silicon Valley? Introducing Steven Leung, our newest contributor

Steve Leung was the second person to win The Odysseus Medal. This was before I started the formal competition, but, at the time, I made a standing offer to Steven to join us if he wanted to do. More than a year later, here he is:

Steven Leung has too many credentials to list: An MIT graduate, he has worked for Microsoft, Oracle and several internet start-ups. He brings that hi-tech experience to the hi-tech Silicon Valley real estate market.

If you read the Silicon Valley Real Estate Blog, you know the kind of thoroughgoing analysis Steven brings to real estate. I’m delighted to have him here.

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“Our role will remain strong, firm, indispensable. All we must do is adapt.” Wanna bet? The dinosaurs of the pre-web world of business will be supplanted, not disintermediated

Richard Riccelli fingered this article on intimations of irrelevance in the advertising industry. Richard and I lived through the demise of professional typography, so I have a different take than some others here about the dreaded word “disintermediation.”

If the triumphant yelp is that some travel agents and some stockbrokers still have jobs, I will point out that some blacksmiths still have jobs, too. Attention must be paid and horses must be shod. That much is utterly beside the point.

Here’s my take on the matter: Don’t think in terms of disintermediation. Use the word “supplantation” instead. The dilbert in the advertising article is insisting that he is not a dinosaur — because he knows he is. He is being supplanted by much smarter ways of doing his job, and he will never, ever catch up — first because he doesn’t want to change, and second because the first-mover advantage is too great.

In the same way, there is no need to start a revolution to get rid of the pestilential NAR. They have no intention of changing, nor any ability to change — but it doesn’t matter. We don’t need to storm the Bastille, we just need to get on with what we’re doing. The NAR will persist in a state of increasing irrelevance, a rotting husk like the neglected Sunday newspaper out on the front porch, but it won’t matter at all in due course.

The same goes for everything. If we are not all the way onboard with the way business will be done, we will be left behind at the station. The work we do will be superficially similar to the work others have done in the past — but those others won’t be doing it any longer.

Will they have been disintermediated? Not if you insist that they haven’t. But they will have been well and truly supplanted.

When will that happen? Ask a blacksmith — if you can find one.

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80,000 Members And Only 300 Have Anything To Sell?

In addition to questioning certain real estate agents as to just what they do that justifies the commission that they charge, we also have wondered aloud if the real estate market is in the state that it is because there are “no buyers”or is the real estate market in the state that it’s in because most real estate agents don’t know how to work in this market.

How many Realtors are properly trained to respond to the challenges that are readily found in today’s real estate climate? How many Realtors simply have thrown in the proverbial towel and are merely hanging out in the barber shop telling war stories of the good old days?

This market requires specialized training and even more…it requires a lot of enthusiastic ambition. If you are content to self-prophecize about there being no buyers, then there will be no buyers. What are you truly doing to generate revenue on a daily basis? If the fish aren’t buying then you have basically one or two problems, and only one of two problems.

First, you may be using the wrong bait, second you are not fishing where the hungry fish are. That’s it. Really simple, now you’re problems are solved.

Active Rain, with it’s 80,000+ members seems to be more the barbershop than the bastion of capitalism that it could be. We assumed, that with such a high contingent of Realtors hanging out in one locale that it would be simple to get in touch with some Realtors who have property to sell.

One would think that by reading some of the posts that most of the agents there actually had listings and that the purpose of those listings was to actually seek buyers for them. Shame on me for assuming.

We made a post on Active Rain declaring in the fashion of Billy Ray Valentine and Louis Winthorpe that we are actually buying.

In addition to that, we have a growing network of buyers across the USA that are aggressively looking to buy. You would have thought that the bell would be sounded on the trading floor and it would have been a Read more

Redfin.com wakes up, smells coffee, staples galoshes to forehead: Now Redfin buyers will be able to see homes in an almost-normal way

The uncontested brilliance of the free market is that it is self-correcting. People like me have been bitching all along that Redfin.com’s approach to buyer representation was misguided if not outright evil. Conceding some huge chunk of the buyer’s agent’s commission to the buyer was certainly consumer-friendly, but pushing the cost of buyer representation off onto the listing agent was vile. “Stick it to the man” rhetoric might play well with Leslie Stahl, but we have no way of knowing how often the listing agent is working for one percentage point of the sales price — or even for nothing.

But: So what. So long as listers were too cowardly to contest Redfin’s claims to having earned the buyer’s agent’s commission even when it had violated the everyday understanding of procuring cause, every erg of outsized bitching was just so much wasted energy. If the Redfin experience was satisfying to its buyers, not much else seemed to matter.

Except…

Of course, the Redfin experience wasn’t satisfying to buyers. As much as they might like the idea of shopping for homes from an on-line catalog, when it came time to actually squeeze the fruit, a surprising number of them wanted to actually squeeze the fruit.

So: Redfin had to provide home tours when its cost structure was built around not providing home tours. Then it had to start charging cash fees for home tours. Then it built an elaborate mechanism whereby buyers could schedule two home tours for free, then pay $250 a pop for additional tours. And today, without fanfare, Redfin.com announces its Redfin Select program, whereby buyers can schedule unlimited home tours in exchange for a reduced commission rebate.

First: All hail The Market, which speaks lucidly even to deaf ears.

But second: Ugh.

Listen to this:

With Select, we take you on tour twice a week, every week, until you find a home.

That “twice a week” sounds a little school-marmish, doesn’t it? “You will walk in single file, boy-girl, boy-girl, in a neat and orderly fashion.” God help the poor relos in town from Thursday to Sunday. Twice a week means twice a week, pal.

Okayfine. Progress is Read more

What a Seller / REALTOR relationship should NOT feel like.

Several years ago I was at a pretty exclusive real estate conference for large brokerages held in Denver. As part of the conference a representative from a major online lender presented an “emotional model” of what an online buyer’s experience was like. It was a roller coaster ranging from the “high” of deciding to look for a house and starting the search, to the “low” of applying for the mortgage. I thought at the time that since many folks tend to avoid pain MUCH more readily than move toward pleasure, if we simply offer a buying experience with LESS negatives, we would gain more sales.

That has proven to be true. We continue to look for ways to do this in our operation. As we find them, we implement them. It has paid off in spades.

Then a thought struck me this past weekend. I am SURE that it is not new. It was the culmination of many posts read here and elsewhere. It was / is a principle that is at once amazingly simple and yet difficult to execute with precision.

CREATE THE SAME PAIN FREE PROCESS FOR SELLERS.

It is to accomplish EVERYTHING that needs to be done to MARKET and SELL a home, with as little pain (or even ANTICIPATION of discomfort) as possible. And, of course, then the process needs to be turned into a system and scripted. In short, a seller / REALTOR relationship should not feel like this:

proct.jpg

When you saw the image above, you felt the discomfort that the neuroassociations of the image immediately brought to mind. The seller feels these same things. Let’s take a trip into things THEY find discomfort with.

1. How much they owe on the home.

Many of our agents prefer now to look up what is owed on the property ONLINE since we have access to courthouse records and all liens without leaving the comfort of our computer screens. This allows the REALTOR to reacts with sensitivity where needed and to (as importantly) make good marketing decisions with honest information. We can then use statements like “I understand that you feel pinched right now…let’s Read more

The Odysseus Medal: “It makes no difference what has happened. That is the past. Live in the future. Create it.”

I think I have a pretty good track record at picking contributors for BloodhoundBlog. The people who write here are a cut above, clearly, but I think what sets them apart is that they are all so interested in getting better. We’re all constantly reading, learning, thinking, inventing, re-inventing, and we all end up driving each other to new ideas. I love this, as you might guess, since it pushes me to do better, also.

Here’s a true confession: When Russell Shaw approached me to write with us, I wasn’t quite sure what to do about him. It was still just me and Cathy in those days. We knew of Russell, of course — no one who lives in Phoenix does not know of Russell Shaw. I have no idea what Russell’s firing clause looks like, but I built our firing clause from the literal words on his radio commercial: “Fire me at any time.”

Even so, I would not have thought to trust the Russell Shaw I knew through the radio. I had no reason to distrust him, nothing except the generalized mistrust in which I hold all Realtors I don’t know. In truth, there are a lot of genuinely nice people out there, but our business attracts more than its share of crooks, misanthropes and morons. I had no reason to think ill of Russell, but I had no reason to think well of him, either.

Two facts swung the balance for me. Second was Russell’s having mentioned that he had read Hugh Hewitt’s book on weblogging. Anyone who actually prepares for a new undertaking can’t be all bad. But first, I had read in The Millionaire Real Estate Agent that Russell knew that in the previous year his team had gotten 519 listings from 912 listing appointments. My impression of Russell was changed from then on — not the production, but the presence of mind to have tracked the statistics.

You can laugh at me, if you want, for having been so careful about what has turned out to be such a great decision. BloodhoundBlog is what it is because we don’t Read more

Who knew? It turns out condotels stink as a real estate investment

“Hey, pal, let’s make a deal. You can be in the taxi business just like that! Here’s how. You buy my cab, see? You own it, pay the note on it, handle the maintenance, all that stuff. But you won’t have to work all those crazy hours driving the cab, see? I’ll drive it for you, and we’ll split the meter. How can you lose?”

Or, to put an even funnier spin on it: What, would you suppose, is an even stupider real estate “investment” than a time share?

The Wall Street Journal has all the answers…

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The Odysseus Medal competition — Voting for the People’s Choice Award is open

We have 14 entries on the short list this week, out of a long long list of 96 posts. I’ve already decided on the winner of the Odysseus Medal, so I’m not linking that way. This week’s Short List is all Zillow Mortgage Marketplace posts, all of them written by lenders. If you’re not interested, you’re just not interested, but I can’t imagine how you wouldn’t be.

Four of the Short List contestants wrote two posts each, so I’m going to count a vote for either as a vot for that person. If one of them wins, I’ll split the People’s Choice Award between both posts.

Vote for the People’s Choice Award here. You can use the voting interface to see each nominated post, so comparison is easy.

Ahem: Please don’t spam all your friends to come and vote for you. First, what we’re interested in is what is popular among people who would have been voting anyway. And second, I’ll eliminate you for cheating. Don’t say you weren’t warned.

Voting runs through to 12 Noon MST Monday. I’ll announce the winners of this week’s awards soon thereafter.

Here is this week’s short-list of Odysseus Medal nominees:

< ?PHP $AltEntries = array ( "Brian Brady -- Zillow Mortgage Bourse Zillow Mortgage Bourse: How To Acquire Long-Term Clients”,
“Brian Brady — Zillow Mortgage Marketplace
Zillow Mortgage Marketplace: One Way Transparency Like A Bad Online Dating Site“,
“Dan Melson — Zillow\’s New Mortgage Quote Forum Zillow’s New Mortgage Quote Forum“,
“Gina Gardner — Zillow Mortgage Reflects National Trends Dog Eat Dog: Zillow Mortgage Reflects National Trends in Selling“,
“Jeff Corbett — Zillows Mortgage Community Zillows Mortgage Community. The Consumer is Ready, But is The Mortgage Professional?“,
“Jeff Corbett — Zillows Mortgage Community, On The Cusp Zillows Mortgage Community, On The Cusp of an Anonymous Transparent Credit and Personal Information eXchange Between Mortgage Professionals and Consumer, to Create a Highly Trusted Mortgage Transaction Community“,
“Morgan Brown — Zillow Mortgage Launches Zillow Mortgage Launches – How do you rate?“,
“Rhonda Porter — Zillow Launches On-Line Mortgage Quotes Zillow Launches On-Line Mortgage Rate Quotes“,
“Rhonda Porter — Zillows On Line Mortgage Leads Zillow’s On Line Mortgage Leads: Is It For You?“,
“Todd Carpenter — I have a war to fight I don’t have Read more

Please Show Me How You Disintermediate Results and Superior Expertise

Before beginning in earnest, let me take a shot of addressing what surely will be the first comments made concerning disintermediation. Have there been instances of this happening in other industries? Sure — the ‘go to’ is almost always travel agents. I maintain the average person still uses travel agents when arranging anything more involved than visiting Grandma or a business trip. How many of us will arrange a two week tour of Europe on our own? Not me. You?

The point remains — any industry requiring real expertise and which must produce results of real value to their customers/clients, will not — cannot — be replaced by the mere act of clicking. The concept is absurd on its face.

Of course, the jury is out on whether or not I’m in the minority or majority. Opinions are just that. Certainly my opinion isn’t taken from Divine Inspiration. Empirical evidence drives me to my conclusions here. The marketplace has decided, at least so far, the experienced agent producing consistently excellent results by way of superior expertise is the dominate choice of buyers and sellers of real estate.

Click that.

Russ Shaw and I must be the last remains of the species long thought to be extinct — Trirealasaurus Rex. Apparently we just don’t get it, and are on our way out. Everyone’s eatin’ our lunch, or soon will be. Techno-Geeks who could study what Russell does for a year and still not know what he’s forgotten, insist their way, (whatever the hell that is — they argue among themselves) will eliminate him just like the meteor crashing into earth wiped out dinosaurs.

Last time I checked, he’s not feeling very threatened.

Every time I read something telling me how I’m on the verge of extinction, I consciously avoid going into Dad’s default mode, which was to extend his favorite finger in the direction of the offender. 🙂 I’d rather learn what the smartest guys in the room have to teach. They’ve taught me how to apply their Geekinology to my Old School ways. I’ve been walking that talk now for quite awhile, coming up on Read more

Ask the Broker: What relationships must be disclosed in a real estate transaction, and what are the consequences if they aren’t?

We haven’t done one of these in a while. We get a lot of really good questions, but, for most of them, the answer is the same: “You need to talk to a really good real estate attorney in your jurisdiction.”

This one is different, with a couple of interesting problems:

I signed a contract on a home in Virginia. We just found out 3 weeks later after the home inspection the sellers agent is the brother in law to the seller. He never told us. My agent took a cut in his commission to make the sale go though and he was not told. Can this break a contract?

These are the two issues I’m seeing — your mileage may vary:

  • “the sellers agent is the brother in law to the seller” — and this was not disclosed
  • “Can this break a contract?”

There may be a specific answer to the first issue in Virginia statute law. In Arizona, my advice to agents would be to disclose only first degree relationships — blood, adoptive or legal: Mother, father, brother, sister, spouse, son or daughter.

Arguably, an agent could disclose any prior knowledge of the principal, guarding that person’s confidentiality, but I don’t see failing to disclose a brother-in-law as being a grievous injury. Am I wrong?

I’m thinking maybe the second issue — “Can this break a contract?” — is the real objection.

My answer: Almost certainly not. I can’t say for sure without reading the contract language, but I would be amazed if it included a contingency for undisclosed second-degree relationships.

In other words, if the failure to disclose the brother-in-law really is an actionable issue in Virginia, the action would be taken against the agent at the state licensing authority or the local board of Realtors.

Unless the agent is a party to the purchase contract, I can’t see how any misfeasance on his part could be considered a breach of that contract — which governs the performance of only the principal parties.

Others reading here may differ, which disagreement is invited.

And if you want to explore your full recourse under the law: “You need to talk to a really Read more

Looking for a bargain in Phoenix real estate? Add some elbow grease to your money and go for a bank-owned home

This is my column for this week from the Arizona Republic (permanent link):

 
Looking for a bargain in Phoenix real estate? Add some elbow grease to your money and go for a bank-owned home

Last week we talked about how home sellers can command a premium price in the current Phoenix real estate market, even if they are competing with nearby foreclosure properties, by putting the home into turn-key condition.

So what’s the counter-strategy? If you’re a buyer looking for the best possible price, what should you do?

Go for the bank-owned homes, of course. Trying to buy a short sale can be heart-rending. The price listed in the MLS will be meaningless. The lender will decide what price to allow. Still worse, lenders drag their feet on short sales. If they have any hope of keeping the loan alive, they won’t let the house go. Meanwhile, your own interest rate could be spiking, rendering you unqualified for the deal if and when it finally comes through.

By contrast, bank-owned homes (you might hear them called REOs, for “real estate owned”) can race through the escrow process. Once a bank has foreclosed on a home, all it wants is to get it off its books and recover whatever cash it can, as quickly as it can. In consequence, your offer might be approved in just a couple of days, with the bank rushing the closing date any way it can.

Because of that, your loan qualification matters a lot. If you look shaky to the bank, it might pick a lower offer from a stronger borrower just to be assured of getting whatever money it can out of the deal.

And then there is the condition of the home. People  losing their homes sometimes let the daily maintenance slide. Expect to see filthy carpets, scuffed-up paint, damaged doors. The air conditioner might have been removed and sold, or the water heater — or even the kitchen sink.

In most cases, the bargain price you get for the home is going to be offset somewhat by the money you will have to put into it. But if you are handy Read more

Countrywide Loss Mitigation–A Lesson In Ineptitude.

I have written in the past about the hassles and pitfalls of dealing with lenders for possible short sale workouts. While I must admit that the whole process, regardless of the lender, can be “painful,” Countrywide is the epitome of ineptitude. I am here today to inform you, and warn you, my fellow agents, that if you are involved in the process of a short sale, and Countrywide is involved, please, PLEASE, run in the other direction. Let them have the property back through foreclosure. They’ll loose LOTS of money this way, and in my professional, experienced, and reasonable opinion, they deserve it.

I could vent my spleen for the next several paragraphs concerning the bumbling incompetence of this institution, and really just scratch the surface.

However, I do actually have some good news for those of you who happen to be in the unfortunate position of having to deal with Countrywide. I believe I have found the chink in their collective armour. Stick with me for a moment, as I recount the typical timeline for loss mitigation with Countrywide.

1. Get authorized to speak with them concerning your client’s situation. (48 hrs for acknowledgement).

2. Fax in a short sale package (72 hrs for acknowledgement).

3. A loss mitigator will be assigned to the case (within 7-10 days)

4. A loss mitigator is assigned ( and will review your case for 30-45 days)

Now, unless my math is wrong, this is A VERY LONG TIME!

SO, I have a few tips and tricks that will help those of you in this very difficult position to possibly expedite the process.

1.) Use a very thorough short sale package. Many agents simply send in a contract, (and a net sheet it they feel like it).  Later on, when the lender finds out they don’t have everything needed to complete the package, the inexperienced agent will then scramble to find the requested documents and forward them a little at a time. My short sale package is just over 100 pages long, and includes everthing the negotiator could possibly need, and a few things they don’t need, but creates the burning desire to get Read more

Can you top this? From listed to closed in 184 hours

Cathy’s $60,000 brother-in-law listing has closed in scratch time. All cash, opened escrow Monday morning, recorded this afternoon.

In theory, you can transfer title on a house in Arizona same day, but I’ll bet it’s been a few decades since anyone got the job done that fast.

How about you? What’s the fastest you’ve ever closed on an MLS-listed home?

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