Teri Lussier loves Twitter so I’ll give it a shot
That was my “Hello World” last night on Twitter.
At the 2007 Star Power conference in Phoenix I learned about Jott, the safe and legal way to text message while you’re driving; so when I noticed Greg using it to send himself a reminder, I signed up, too. This is a tool that has really come in handy. When my dad was still alive he would tease my eighteen year old niece and me about text messaging. He couldn’t understand why anyone would prefer something so clumsy over simply using that cell phone to talk. But there are times when text messaging is more appropriate — for example, when the timing of your message might be an inconvenient interruption for the person who you telephone. You may want to connect with someone in a more passive way. You’re not disturbing them like you might be doing with a phone call, but your message is more intimate, direct, immediate than email. My dad was right… texting manually can be clumsy, tedious. And what do you do when you’re driving? Here’s where Jott is champ. I hold down the J key on my Treo, tell Jott I want to jott Cindy Client, say “please call Cathleen when you’re free to talk,” and hang up. My voice is transcribed to text and that’s sent to Cindy Client’s phone as a text message.
I know I’m behind the times… as long ago as last month blogs were abuzz with the cool ways the cool people at the NAR convention were mashing up Jott and Twitter and Utterz and WordPress. And here I was, like my dad when he was questioning texting: Why use Twitter? How will that help me, my family or my business? Since last night, when I signed up on Twitter, I’ve connected in a different way with people whom I’m already reading and feel kin to by blogging. And I’m not sure yet whether this Twitter-difference is better. It’s not as though I’m going to save any time by reading a 140-character version of Read more

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Seth Godin wrote this week about the customer service call centers set up with conflicting goals. Regarding his experience with PayPal: