There’s always something to howl about.

Category: Realty Reality (page 4 of 16)

Real estate duets: Looking for some advice from seasoned partnerships

I am able to generate business- both real and potential business, but I find myself in a situation where I want to team up with another Realtor. I’d like to partner with someone to share the work load, and keep transactions running smoothly.

To that end, I’m asking the Bloodhound family: What advice can you give me? How do you create a partnership? Formally or informally? Do you have a clear distribution of tasks and jobs each person performs? Is everything delegated ahead of time? And even as I write this, I’m answering my own questions, so perhaps better questions are these: What do you know now that you wish you knew then? What were the best mistakes you learned along the way? What one thing do I most need to prepare for?

I want the real dirt about partnering in real estate. If you want to email me privately, I’d welcome that. I can keep a secret. 🙂

Do It Yourself and More Nonsense From Otherwise Intelligent Folk

At 57 I still can’t decide if those insisting on always doing things themselves are deluded, arrogant beyond understanding, or so much brighter than I am, I’m doomed to forever be in the dark. The unrelenting confidence oozing from the pores of do-it-yourselfers piss me off if only on principle. 🙂 How many times do they hafta reinvent the damn wheel — reborn as a richly elegant octagon — before they discover the problem is them? Of course there are usually so many questions they don’t even know to ask — their ignorance basks in the glow of never ending faux bliss.

Wanna know the problem with ignorance? Ya never know how much you don’t know. Why? Often cuz you’re a do-it-yourselfer. Today I’m speaking mostly to real estate agents, but the principles apply to any job. As an agent your bottom line job description ain’t rocket science. You’re either finding a home for someone or selling a home for someone — both in a timely and professional manner. As simple as that is to state, we all know from experience that’s a bunch of overflowing plates on our daily table. All the skill sets required to become expert in those two jobs can be daunting when one wishes to actually, you know, be an expert.

Those skill sets are learned. Mentors, company training programs, blogs, seminars/conferences, webinars, and even books are some of the vehicles carrying agents to the legitimate status of expert — combined of course with endless hours of repetitive study and practice. Yet how many times do we see a so-called expert, often self-proclaimed, wanting us to believe they did it all themselves? They all have brown eyes eventually, cuz spewing that BS long enough tends to turn ’em that way.

You’re not an expert in online technology. You’re not an SEO expert. (Though you and I may be the only ones online who don’t claim that these days.) Let’s look at an incomplete list of related areas of expertise for which do-it-yourselfers fail miserably while belligerently maintaining they’ve mastered them. What a crock.

Using Read more

Is It Time For You To Put Up Or Shut Up?

Though there are a buncha things I read on this blog with which I disagree, there’s one thing for sure — there’s no shortage of reliable information. Also, expertise is freely shared by most of the contributors on what seems an almost infinite array of subjects. What this blog does best, from where I stand, is show the way to fellow pros to a more effective business.

Brian Brady, Sean Purcell, Chris Johnson and I seem to be the ones who at times address the other side of that coin — taking the ‘How To’ to the ‘Wow! This Stuff Really Does Work’ stage. Possibly the best nugget I’ve taken from BHB is Greg’s 20-something bullet point list for selling his listings. Talk about goin’ from the ‘How To’ to ‘Wow’ stage.

Brian’s a practitioner of what I call ‘Old Skool’ marketing. He’ll toss his latest marketing salad ’till it either produces or bombs. But even his bombs usually end up pointing him in the direction of enhanced success. He keeps doin’ what works, while never resting on his laurels.

Sean shows us where we may have unknowingly run outa bounds. He gently guides us back to the field of play, which is, after all, the only place any of us can ever score. He seems to have that sixth sense. You know the one — the ability to see what and why something will be effective. Or, better yet, how it can be made more so — like he did a few days ago.

Chris? Chris reminds me of Dad so much it’s freakin’ scary. If I believed in channeling I’d swear that’s what he’s been doing lately. If you read anything he writes and come away unsure about what he really thinks, you’re probably beyond hope. 🙂 He says things other people are thinkin’, but don’t dare openly express. Chris is like the guy in the locker room listening to all the guys brag about their romantic conquests. Know why he’s quiet? Those that do more than talk are rarely loud about it. They just, well, do. Chris understands Read more

To Catch a Theme: The NAR can’t evolve, but that shouldn’t stop you

I’ve had reason to be contemplative for the past few weeks and it’s given some small inklings an opportunity to germinate and link together into bigger ideas. Given the nature of BloodhoundBlog, I’m hoping a couple of bigger brains who read and write here, will help me get a better grasp on what is still a bit foggy in my mind- help me fill in the gaps.

My brain has made a leap of sorts, into the future of the business, and I think we are getting it wrong. That is, what we think about, if we think about the future of the real estate business at all, may not be quite right.

First, the real estate industry is a bit behind, no offense, but I’m thinking that we bluster and bellow about stuff that really isn’t relevant, or, by the time we grasp the idea, another idea has pushed that idea into the past. What am I talking about? I’m talking about information and how it’s driving us to change the way we do business. Here’s what I’m thinking: We are not in control of information, I believe information is in control of us. That is, we are becoming conduits for information- I don’t know how else to describe what I see happening, but maybe a few examples.

Remember transparency? Transparency has nothing to do with pulling down your boxers. It’s simply about information. But not information about you. See, it’s not about you. And it’s not personal, so don’t panic, and it doesn’t matter if you like it, don’t like it, wanna share, don’t wanna share. Nope, none of that matters, because what is happening is that with or without you, information about how we do business, everything about how we do business, is about to be shared. Again- it’s not about you, it’s just information, but it’s all about information, and we are not in control of information. We are conduits, pathways, carriers of informational memes. That’s all, and it’s not about you personally.

Except. It is about how valuable you are at sharing information. How expert you are at giving away Read more

Is Rice A Roni Really a San Francisco Treat?

Just think about my disappointment when I entered a prominent San Francisco eatery seeking the most coveted food stuff, only to find it was neither a specialty nor an item on the menu!

Yet again, I was bamboozled.

What ever happened to truth in advertising?

Perhaps my San Francisco mishap taught me to be perhaps a bit less gullible.  When I see a claim, even a statement of fact, I figure it might be important to do some more digging.

Let’s take NAR’s recent press release regarding Pending Home sales, up 6.7% from a year ago last year.  Sounds encouraging – and let’s face it, we all could use encouraging news.  But what does the increase really mean?

Let’s take a look at the data behind the aggregated index of 6.7% that NAR published:

NAR Pending Home Sales Index

NAR Pending Home Sales Index

While 6.7% sounded encouraging, I am not necessarily convinced that it means we are anywhere near out of the woods.  Why?  Because if you look at the seasonally adjusted for the West and South, areas that have the highest concentrations of inventory and loss of value, the numbers don’t seem to be telling the same encouraging news.

Here’s why.  Take Las Vegas for example:

Single Family Home Inventory in Las Vegas per Altos Research

Single Family Home Inventory in Las Vegas per Altos Research

There are about 15,661 properties on the market in LAS VEGAS as of June 07, 2009.

How about Phoenix:

Single Family Home Inventory in Pheonix per Altos Research

Single Family Home Inventory in Pheonix per Altos Research

There are about 7,816 properties on the market in PHOENIX as of June 07, 2009.  Definitely making progress, but still a fairly long way to go.

What about Miami?

Single Family Home Inventory in Miami per Altos Research

Single Family Home Inventory in Miami per Altos Research

There are about 8,450 properties on the Read more

Transparency — Newest Weapon Of The PC Crowd

Transparency in real estate brokerage has gone from a truly noble concept to a weapon sometimes lethally wielded by the PC crowd. Most notably bullies coming forth claiming to possess Holy Script describing transparency, no doubt salvaged from what must be the third tablet lost by Moses on his way back down the mountain.

Transparency is honest dealing from a basis of rock ribbed integrity — nothing more and nothing less. The rest is self righteous dung.

I dare you to demand to know what your dentist, doctor, CPA, attorney et. al. are netting from fees they charge you for their services. What a joke — a bad joke, but a joke nonetheless. Who do these buncha Kumbaya, hand-holding yahoos think they’re kiddin’ anyway? Transparency my ass. They want information their parents/grandparents would’ve had the good manners never to seek in the first place. Why? Cuz it’s none of their damn business and they knew it. Of course that begs the question that so much of what they ask for is wholly irrelevant.

When shopping for a doctor, what’s important to you? Is it ultimately expertise, experience, cost, or how much he’s netting? Do you divide there fees by the time spent with you? When you read that, doesn’t it come off as a stoopid question on its face? Dunno about you, but when deciding upon a service provider I look first and foremost for results. (Oops, there I go again, lobbying for a business world based upon merit.) If there’s more than one provider on that short list, then we get down to a more detailed examination — comparing the aforementioned, here’s that pesky word again — RESULTS.

My favorite uncle just had successful minor (oxymoron?) heart surgery. He’s a pretty smart guy, one of the smartest I’ve ever met in person. Please tell me without stuttering or launching a personal attack, how knowing his surgeon’s profit margin, or any info like that, would’ve aided him in deciding who was gonna repair his heart? And pretty please, don’t bring me the usual weak crappola about ‘how can Read more

Why Aren’t There ‘Guys Nights’ At Bars and Clubs? Duh

The logic is so simple, and the result is usually so predictable, having a ‘Ladies Night’ at the local bar or club is a no-brainer. The more foxy ladies there are, the more guys there’ll be to buy ’em drinks etc. Why else would a local bar be packed on a Wednesday night? Gimme a break.

Listings are our foxy ladies. If worked correctly, every night is Wednesday — if you’re a lister. Look, for the record, guys go to bars on Ladies Nights ‘cuz it makes sense to hunt in a guaranteed target rich environment, right? Same with real estate buyers — they tend to congregate where the listings are.

But let’s look at this through the Ladies’ eyes.

They’re the magnets and they know it goin’ in. From bank owned Barb to rehabbed Richelle to young and perky Pamela, they congregate together, knowing there will no doubt be more than enough guys to go around. There’s usually all kinds of gals for all kinds of guys. But make no mistake — no gals? No guys.

Buyer’s markets are what I often describe as a ‘get while the gettin’s good’ situation. Sellers, if possible, tend to stay home when they realize for every buyer there could literally be dozens of houses from which to choose. This is why you won’t find bars lasting long with an extreme undersupply of ladies. Though guys are surely an integral part of the equation, women are in the driver’s seat with rare exception.

This is even true when the gals out number guys on a given night. You know I’m right. See the trio of lovely young ladies over in the corner? They’re all pretty nice, but geez-a-lou, look at the one in the middle. Absolute perfection — a vision of everything that is feminine pulchritude. You think she’ll have a tough time meeting a cool gentleman even though the ladies out number the men 5-1? Yeah, me neither.

This is all my very roundabout way of pointin’ out the obvious. Buyers are a huge part of my business, no doubt about that. But Read more

With San Francisco’s tenants rights the way they are, it’s always a tough fight .. but still: Peeking back through the looking-glass

Mark’s post as well as Sean’s got me thinking. It’s certainly not unusual these days to ‘friend someone up’ on a social platform such as Facebook these days and learn just a little bit more than you wanted to know, but how would you deal with the situation of finding out a bit TOO much.

Then came along this hot story could be a guide in how to help with property management. Even with heavy handed tenants rights keeping a choke hold on you as a property owner, at least you might know what to do next about a bad tenant.

Tenants evicted after “Skins-style parties” at her home on Facebook

Carolyn Lorimer couldn’t resist a quick look at the latest snaps on Facebook of her old friend enjoying a party.

It seemed like quite a bash. Revelers rolled about clutching bottles of beer amid scenes of ripped wallpaper and smashed TVs.

There was even a picture of three girls wiggling their thonged bottoms as they danced on a table.

Not a very wise thing to do, trashing your flat and then having friends blow it up on Facebook with pics to prove how you throw a serious rager.

How about just pissing off your neighbors?

New media civil war on Rotten Neighbor.com

Drug addicts. They fight outside in the middle of the night over drugs, kick in people’s cars, and cant afford to clothe their children. Pretty much the scum of the earth. They like to leave garbage all over the place, spray-painted “#### Pigs” on their house, set fire to their own shed for fun

Wow! Looking out for your investment is getting easier, no? As a landlord or a property manager I wouldn’t waste too much time monitoring this, but I could think of a few easy ways to keep my ear to the ground. 🙂

eviction-letter

image courtesy of magerleagues on Flickr

Do Clients Spell Service R-E-S-U-L-T-S? Bet They Do

Lately I’ve wondered if some of you have noticed the same thing I have. I’m talking about the how the concept of service has been elevated to somewhat of a deified state. Giving superior service is always part of an excellent business plan, but it seems to me it’s reached critical mass as it relates to the profitable use of our time.

For the record, one of the most repeated observations we hear from prospects and new clients is how much time we spend with them answering questions, both asked and unasked. Or for how quickly they receive responses to emails or voice mails. How we take care of Murphy when he shows up. Though we do serve some damn fine coffee in our office, our clients understand where our real value resides. We get them from Point A to Point B — a lot easier said than done. They don’t waste our time, and we freely give them ours. They know we’re available to them without explanation, and it’s much appreciated. When there are problems, we don’t look for who to blame, we solve it. Then we locate the culprit. 🙂

Last week I wrote a quick post about The Eight Hour Day which generated comments taking the topic on a side trip — not an uncommon occurrence here. It was a worthy detour, as some Bloodhound contributors chimed in with their thoughts. The spinoff topic was time spent servicing ongoing clients. Tom Vanderwell asked this question — How do you balance the “maintenance” of clients with the need for marketing time?

Sean Purcell jumped in with this answer.

You don’t.

I know that sounds flippant, but the two do not balance. One is an absolute necessity, like breathing, and the other is something you do as part of your job — for now. They truly are that far apart in importance.

Marketing is the life blood of your business… (emphasis mine)

I don’t know how to say that any better. Truth is what it is.

But my gripe with all the talk about giving ‘world class’ service, or, ‘we spoil our clients’, is that in Read more

Hey Sunshine! Tell Me About Your Day

I’ve not only been a broker since January of 1977, but the designated broker since then too. For those not familiar with the term, a designated broker is the one with the dotted line drawn on their neck. The buck stops with the DB. Though not all DB’s are office/company managers, my guess is most are. Ironically, in my first decade as a DB the only thing I was allowed to be in charge of was the coffee room, as Dad pretty much called the shots back then — as he should’ve. Besides, who puts a 25 year old in charge of a real estate investment firm? I generally rated solid reviews as Executive Vice President of coffee room operations.

When Dad finally rode into the real estate sunset, making golf the only line on his daily to-do list, it fell to me to be the DB more than just on paper. Calling Brown and Brown a small firm is the working definition of redundant, as the most folks we’ve ever had working, including me, is four — counting the secretary. However, shortly after Dad’s handicap began it’s downward descent, I was headhunted by a local C/21 owner to create and run a separate and unattached commercial division. I was 35, and ready for a challenge. Creating something from scratch appealed to me.

This post’s title is how Dad used to greet me as I walked into the room, when I was asked to join his cadre of old merciless bastards at the 19th hole. This happened about three times a week, and was literally a graduate course in real estate, management, business in general and performing under pressure. I learned pretty quickly my job was to share my fries, speak when I was spoken to, and most of all, listen. There were about 16 of ’em. They were affectionately known at the club as The Bandits, as they regularly schooled the assistant pros, often leaving the poor guys poorer.

In this group were three former real estate board presidents, land, income property, and leasing specialists — all but one who’d been DB’s Read more

After the Great Recession: What Will Real Estate Be Like

Over at Redfin, we’ve been wondering plenty what the world will look like after the Great Recession. It feels as though we’re falling and falling, like Alice in Wonderland, with no idea what strange new world awaits us at the bottom of this very deep downturn.

What will the Internet be like? How will venture capital change? Most important to us, how will real estate change? Aready we have seen data-sharing policies liberalized, a radical decrease in the number of real estate  agents and a radical increase in quality, and lower spending from the major brokerages on web technology even as venture-funded businesses have continued to invest millions.

We’ve wondered whether there will be more brokers or fewer, if consumers will choose an agent based on data or a personal connection, if the next generation of consumers will be the data-driven scavengers we’re now seeing pick through distressed properties.

We’ve wondered if venture capital will continue to flow into this industry or leave it alone until the next big bubble. And so we thought we would ask the Bloodhound community the same questions. What’s your take?

Biz Model Schmiz Model — It’s About Quality — The Rest Is Happy Noise

NASA hasn’t invented the device sensitive enough to measure the apathy I harbor for what business model other real estate firms use. In fact, taking it a step farther, I’d probably have to climb up several rungs on the ‘I care’ ladder to reach apathy on that subject. Fair enough?

Whether you like the model Grandpa used in 1951 or any of the new ones currently in beta testing, there’s one concept from which they all could prosper.

Old School mentoring. And before you stifle that yawn, ask yourself a question.

As a kid playing youth baseball, would you have been a better hitter if your coach had been an ex-pro ballplayer?

I coached under four former pro players, and trust me, the difference ain’t real difficult to discern. One of ’em had been a catcher in the Japanese minors a few years before hangin’ ’em up. Guess who always had the best catchers in the league? In the 13-14 league the pitcher with the hands down best change-up was the kid whose dad went to the ex-pro pitcher for help. Duh.

I wonder what Rodney Dangerfield would say if he was a newbie agent with an assigned mentor in the average real estate brokerage? I think I know.

“Hey — Take my mentor, please!”

For the years I spent as a broker-associate with a huge San Diego brokerage firm, I was able to observe first hand what passes for mentoring. Long story short? The office manager quietly pulled me into the office one day. Seems the agents in charge of the mentor program (usually around 24 new agents) were complaining to her because their charges were beating a path to my office for help. 🙂 Not being schooled in politically correct speech, I asked her why she was talking to me, and not grillin’ her ‘mentors’ as to why their students consistently ignored them so as to get the scoop from me.

She explained how I was undermining the mentor’s position of authority. I replied that their authority was possibly a figment of their imaginations. This was not well received. And for the Read more

Has real estate reality taken all the fizz out of FSBOs?

It’s been fun dealing with years-old academic studies of the real estate market insisting that For-Sale-By-Owner marketing is just as good as listing with a Realtor.

It might have been, during the boom, when any idiot could sell a house. But it’s been kind of sad to watch people in our current declining market trying to sell by themselves — or trying to sell with the Help-U-Fail style of discounters — or trying to sell with the usual crew of spelling-impaired white shoe Realtors.

For owner-occupants clinging to the last of their equity, there is no substitute in this market for actual real estate marketing. The white shoe boys will shine you on, and the rape-and-run guys will beat you up on price once a week, but to actually sell a premium-quality home at a premium price, somebody has to make a sales effort.

This is what FSBOs normally do worst, of course. Even the typically-clueless rain-dancing Realtor at least gets the basics right, when many by-owner sellers are busy finding unique and original ways to get in their own way.

But the market tells, doesn’t it? A short bit in Fortune hints that the fizz may be gone from the FSBO highball:

“I used to get a phone call a day from people interested in FSBO Web sites,” Zwiefelhofer says. “Now it’s maybe one call a week.”

So were FSBO sites just flashes in the pan? Murray says that with properties harder to sell these days, sellers are returning to brokers for professional marketing help, causing the unassisted slice of the market to slip to around 15%. But he expects the FSBO market to bounce back – eventually.

Not all by-owner sellers stink at the job. BloodhoundBlog Contributor Richard Riccelli is scary-good at marketing his own properties — witness 214Calhoun.com — and here in Phoenix, the people most likely to adopt our style of listing tactics are FSBOs — a sad commentary on the so-called “professionals.”

But in a market where even well-prepared, well-priced, well-promoted homes are taking a long time to sell, doing everything you can to make things hard on buyers is obviously a sub-optimal strategy. Read more

A Company Full Of Chris’s? 2.0 Makes Money While 1.0 Makes MONEY

Where to begin? Chris, you remind me of myself 35 years ago. You know, before I learned what couth meant. 🙂 If you haven’t read Chris’s latest effort, it’s not long. It’s all about him payin’ the bills kickin’ booty via 1.0.

Payin’ the bills? Here’s some perspective. Chris made more money in the hell hole known as ‘any city in Ohio’ than the sophisticated, whining posers in San Diego who’re still pullin’ down over $10,000 a deal. ‘Course they’ll never know that. It’s so hard to read through teary eyes or hear through the din of constant whining and complaining.

I remember, mostly fondly, agents smiling condescendingly at the 18 year old calling all the FSBO’s every weekend from breakfast ’till dinner. “Why’s his daddy forcin’ him to waste so much time gettin’ his head bashed in?” For the record, I listed a FSBO six hours into my career. I had just over zero talent, and the bulk of my ‘knowledge’ of the business was embodied in the state licensing test I’d just taken. I just did what I was told would produce results. And what’a’ya know? They were right.

Six years later folks told me knockin’ on the same doors every month was a waste of time. They’re still tellin’ me that. ‘Course they never had their car nearly run off the road twice by homeowners who couldn’t wait another week to see you so they could list his homes now. Most agents will do anything under the sun to avoid going one on one with a stranger who might tell them to go to hell — or provide them a skinned cat for their wall.

Then from the late 80’s thru the early 21st century, they harangued me about all the time I spent sending out direct mail.

Chris makes the best points of the young new year when it comes to creating new business.

1. 1.0 still rules the real estate world. Period. There might be an exception here and there, but they simply prove the rule. Will 2, 3, 4….27.0 take over? Some day, but not real soon. I Read more