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Atlas Twitched?

In effort to stem public outcry the government today announced that they were limiting the salaries of the top 175 executives for companies that have received federal bailout money.

Will this be the event that causes the best and brightest our country has to stop being exactly what we need in this time of economic strife? Will the best and brightest stay with the companies that so need their talents for a fraction of what they could earn on the free market OR will they do what capitalists have done previously? Will they leave for bigger paydays and more options to earn what the market will bear? I am betting that the majority will follow the opportunities that present themselves in the form of job offers from companies that are in better financial shape and can offer a better financial package. Perhaps one without government run healthcare too. The companies that are in trouble will be forced to struggle with 2nd tier talent to help guide them through the upcoming months. I also predict that we might see a company fail as a direct result of this short sighted action.

This to me seems like the first step towards the very thing that Ayn Rand described in Atlas Shrugged. The thought that this might actually become something other than a work of fiction scares me. What will be next? Will I have to share my commissions with agents who are not working because I am making too much money (A guy can dream now right?) Will our countries talent be wooed by other countries that need our intellectual capital to continue to grow?

While it is disheartening to see reports that the bailout money was used on executive pay and bonuses it is even more troubling to see that our government has decided to step in and force businesses to act and think like government agencies.

Today is a very sad day for the cornerstone of America our capitalistic system.

Driveby Economics – $8,000 Price Cut?

I had coffee yesterday with a long time friend of mine who works for a local title company.   We were talking about a variety of things, including some of the new stuff I’m working on on the web.

The topic came around to the $8,000 First Time Home Buyer Tax Credit.   He said to me that he’s had 3 different Realtors tell him that on December 1, the value of all of their listings is going to drop by $8,000 each.

Let me say that again, on December 1, each of the houses that they have listed is going to drop in value by $8,000.   Why’s that?   Because the first time buyer credit is going away.

Now let’s look at a couple of things (according to this story):

  • It’s called a FIRST TIME HOME BUYER tax credit.
  • According to these Realtors, it has inflated (or kept up) the prices of homes by $8,000.  So does the buyer benefit or does the seller?
  • Somewhere less than 50% (according to the last stats I’ve heard) of the buyers qualify for the tax credit.
  • But 100% of the buyers are paying paying $8,000 more.
  • And the government is paying $43,000 for every additional sale we’re getting.

Now, do you really think that it’s such a good idea any more?

Oh, and in reality, the prices of the homes aren’t going to wait until December 1 to drop.   Realistically, if you haven’t signed a purchase agreement by Halloween, it’s going to be very difficult (but not impossible) to get the deal closed by the end of November.

All is not as simple as it seems.

Tom Vanderwell
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Twitter Inks Deals with Microsoft and Google

For those Twitterites out there, yesterday was a very good day. Twitter announced two (count ’em) deals, one with Microsoft to have Tweets appear on Bing’s results. The second one was roughly similar with Google.

What does it all mean?

To me it means the following…

If you think tweetspam was bad before, watch out now…it’s gonna get worse. Think tweeting listings was bad before? grin

The big winner is Twitter. Seriously. It is like if the iPhone cut deals simultaneously with AT&T and Verizon instead of just At&T.

From here I am interested in your thoughts. What do you think it means. Please comment and discuss.

Selling is fun! And fundamental too!

For the real estate agents among us, well you guys are used to selling things. I think the act of selling is undervalued in our culture.  When you sell something, you are convincing another person that, whether it’s your service or a house, that you have something of value, and that they should part with some of their hard earned cash to pay for it.

There’s something very honorable about the exchange.  No one puts a gun to anyone’s head.  No one takes by force.  One human being is convinced or persuaded that, yes, that home, or that real estate agent’s services are worth the price asked.  And a deal happens.

For all of my life, I’ve been a salaried employee.  A guy who worked in an office and was paid for his work.  And that’s fine too. 

But let me tell you, that when I made my first “sale” this week – meaning, a human being hired me as a lawyer to represent him on a matter – there was something particularly exhilarating about it.  Of course, it’s going to take a few more clients like this to hire me, but, with my private practice barely three weeks old, and a bunch of leads in the pipeline, it’s pretty nice to make a sale.

So let me say, to all you real estate agents who have been selling homes to live in for all these years, why didn’t you tell me earlier how fun it could be to sell something to someone, and to add value to their lives.

Transactions Vs. Having a Business

Getting obsessed with delivering good customer service has become more and more a focus of what I’m doing.   I’d rate myself a 3 on a scale of one to ten, but before June,  I was a -2.   So there’s that, at least.  My goal is to get to a “5” by the end of the year.

Customer service is the difference between “doing transactions” and “having a business.”  Creating a process that honors the customer’s intent is our job, and figuring out a way to do it within the human constraints of bandwidth and knowledge is not easy. But doing it is rewarding, both in the “artistic” sense and in the monetary sense.

Getting honest feedback is hard, too.  People don’t want to identify what you can do better, and our own egos create a situation where we justify our failures.  Perception of the customer is reality, and when we wanna break the stereotype of the entitled and mediocre Realtor (in my case, consultant), we have to fix what’s broken.  We have to be committed to the outcome of good service, and good perceived service.

They are both important.  When my wife was at Dominion homes, the customers there were all given a survey.  The managers would do whatever possible to let the customers know that “yes” was the only real answer.  Dominion was deprived of feedback because of the perverse incentives of the bonus program they created.  People were flat out told that they’d get $100 cash if they brought the survey back for the manager to fill out.  Attaboys were really what they were after.

Not “how can we–as a company–get way better.”

They assumed that they had achieved operational perfection.  They had not.   I have not achieved operational perfection yet (though I’m far closer now).   I want to know where I’m weak, and where I’m perceived to be weak.   Where the communication is chunky and commitments are unmet.

This is the core difference between doing deals and having a business.  Finding a way to get actionable information.  Hearing feedback.

My customer service survey that goes out says this:

I want to be the best ever.  I Read more

Real Estate Sales Transactions In Phoenix

I don’t know if the local board in Phoenix allows agents to display recent sales transactions via idx feed, but it seems to me from talking to others around the land that most boards don’t.

Doesn’t it kinda sting that Trulia can display this info, but Realtor folk can’t?

Or can they?

How To Display Real Estate Transactions On Your WordPress Site Via Trulia’s Pretty Up To Date RSS Feed

1. Install and activate the “EXEC PHP” plugin
2. Do A General Property Search For Any Area On Trulia.
3. Click the “Recently Sold” Tab
4. Once the results are up, click on the link for more details on the first property.
5. When the info shows up, click “back.” – [This is key! 🙂 ]
6. Now there will be an RSS feed link at the very top right of the page.
7. Click On It, Then Grap The RSS Link That Pops Up Slightly Lower To The Left
7. Insert the RSS feed into the code below within a blog post, where indicated by “PUT YOUR JUICY SALES TRANSACTION FEED URL HERE”

< ?php // Get RSS Feed(s) include_once(ABSPATH . WPINC . '/rss.php'); $rss = fetch_rss('PUTYOURJUICYSALESTRANSACTIONFEEDURLHERE'); $maxitems = 30; $items = array_slice($rss->items, 0, $maxitems);
?>

< ?php foreach ( $items as $item ) : ?>

  • < ?php echo $item['title']; ?>

< ?php endforeach; ?>

Phoenix Real Estate Sales Transactions

What you’re seeing below is actually a screen capture of the transactions on my own site… didn’t want to mess with plugins/php over here at bhb (or cause other trouble for ma and pop.)

Which leads to the point of all this. Can you see adding pages upon pages of dynamic content to your site using this little trick? Or is this content theft? Does Trulia own the data? Does your local board?


Phoenix Real Estate Transactions...

I was joking – honestly, I was really joking!

Approximately a month ago, I was getting a client approved for a mortgage with mortgage insurance and while going over the details of what we needed to document the deal, the customer deadpanned to me, “Where do I go to get the bloodwork done?”    My response, “Nah, we don’t need that —- yet.”

The report below is actually from England but it now appears that the government is going to start requiring mortgage lenders in England to ask questions about how much their borrowers spend on tobacco and alcohol.

Now, if you ask me, I think that tighter restrictions in terms of downpayments, debt to income ratios, credit scores, job histories, cash reserves, etc. all make sense.   But whether my neighbor spends more or less on alcohol than I do, I can’t see what substantive difference that makes in our ability to repay our mortgages.  (Hint – I’m not the one who spends more on alcohol.)

The pendulum is swinging too far in the other direction in some areas and not far enough in others.

Tom Vanderwell

Homebuyers face questions on alcohol and smoking under new mortgage rules – Times Online

Homebuyers could be forced to provide detailed information about the amount of money they spend on alcohol each month to qualify for a new mortgage under a new clampdown on reckless lending.

In a sweeping review of the mortgage market published today, the Financial Services Authority (FSA) said lenders needed to be far more rigorous about their financial checks of potential borrowers.

It said lenders should delve deeper into homebuyers’ personal spending including the amount they spend on alcohol and tobacco.

Spending on shoes, clothes and childcare could also be assessed under a new, industry-wide “affordability test”.

At present, the FSA does not prescribe rules about assessing a consumers’ ability to repay a mortgage and practices vary from one lender to the next.

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What makes “progressive” utopias like Portland seem so cool to the cognoscenti? Could it be a zoning-enforced racism?

From newgeography.com:

Among the media, academia and within planning circles, there’s a generally standing answer to the question of what cities are the best, the most progressive and best role models for small and mid-sized cities. The standard list includes Portland, Seattle, Austin, Minneapolis, and Denver. In particular, Portland is held up as a paradigm, with its urban growth boundary, extensive transit system, excellent cycling culture, and a pro-density policy. These cities are frequently contrasted with those of the Rust Belt and South, which are found wanting, often even by locals, as “cool” urban places.

But look closely at these exemplars and a curious fact emerges. If you take away the dominant Tier One cities like New York, Chicago and Los Angeles you will find that the “progressive” cities aren’t red or blue, but another color entirely: white.

In fact, not one of these “progressive” cities even reaches the national average for African American percentage population in its core county. Perhaps not progressiveness but whiteness is the defining characteristic of the group.

More:

This raises troubling questions about these cities. Why is it that progressivism in smaller metros is so often associated with low numbers of African Americans? Can you have a progressive city properly so-called with only a disproportionate handful of African Americans in it? In addition, why has no one called these cities on it?

As the college educated flock to these progressive El Dorados, many factors are cited as reasons: transit systems, density, bike lanes, walkable communities, robust art and cultural scenes. But another way to look at it is simply as White Flight writ large. Why move to the suburbs of your stodgy Midwest city to escape African Americans and get criticized for it when you can move to Portland and actually be praised as progressive, urban and hip? Many of the policies of Portland are not that dissimilar from those of upscale suburbs in their effects. Urban growth boundaries and other mechanisms raise land prices and render housing less affordable exactly the same as large lot zoning and building codes that mandate brick and other expensive materials do. They both contribute to Read more

Unchained Melody: Fields of Gold

Saturday I took a mini vacation and visited my daughter Rian, who was taking a longer vacation in the Hocking Hills. If you are from the Mid-West, you may know about the Hocking Hills. It’s beautiful land- old forests, rolling hills. It was a treat to take a day away from normal life and I love driving through Ohio with its farmland and small towns. I’m a Realtor. Under all is the land.

Ohio is still, and always has been, an agricultural state. Our biggest business is agriculture- that’s large expanses of productive real estate- income producing dirt. I am, even in my inner ring suburb, surrounded by cornfields and soybean fields and small roadside farm stands and pick-your-own strawberries. And when I was a kid I hated it! Hated it. I was once much more cosmopolitan than the hayseed you see before you. I was once a citified mohawk wearing rabble-rouser. I was once on the fast track out of the Mid-West and onto somethinganything more exciting. And then I grew up.

I spent time with people who came from the same gene pool. I was accepted by the most gentle and loving people I’d ever met. Their quiet wit, their infinite love, their simple lives woke me up and let me understand that I could take the girl out of the country, but I never really wanted to take the country out of the girl. My mohawk grew out, my attitude softened- just a bit- and I learned to love the sight of a pristine barn rising out of tidy rows of cornfields. I know with the tiniest whiff on the breeze, whether I’m smelling cow, pig, or horse shit, and my husband Jamie, who has farming in his blood and spent his youth as an assistant to a large animal veterinarian, says that the dumber the animal, the better the smell. Hint: Pigs stink almost as much as humans.

We have beautiful land in Ohio, and no time is it more beautiful than now, in the fall, when the trees become a spectacular raging colorfest, and the farm fields are golden, Read more

7 Things Every Home Buyer Should Know – Part 1

Here’s what I wrote about item #1 on the list last time:

6 months ago is ancient history. What your neighbor sold his house for 6 months ago doesn’t matter.   What the seller was asking for the house 6 months ago doesn’t matter.   What matters is what the market will support today.

So, how are things the same and how are they different?   A couple of things that need to be discussed:

How are things the same?

  • What happened 6 months ago is still ancient history.   Since I wrote the first piece, Fannie, Freddie and FHA have tightened up their appraisal guidelines and they will no longer allow an appraiser to use a sale that is more than 90 days old unless they have no other comparables and can write a 5 page essay of why they need to use that one.
  • I can’t tell you how many times over the last 12 months, I’ve heard people say, “3 years ago, the seller bought the house for $100,000 more than what I’m paying the bank for it.   I’m getting an awesome deal!”    My first response is, “Maybe.”   Maybe you are getting a deal.   But maybe the seller bought it at the peak of a bubble in the market and paid way too much and now things are just adjusting down to the market.    Maybe it’s not down to what the market will really absorb for the house and if you tried to sell it next year, you’d end up selling it for less than you paid for it.
  • “They just dropped the price by $50,000!”   This is a great deal!    Maybe, but then again, I can put my house on the market for $650,000 and then offer to give you $100,000 off the asking price.   Is that a good deal for my house?  (Hint – my house is still WAY overpriced at $550,000 – but I’ll sell it to you for that.)

So what is different?   A couple of things are a bit different from last year:

  • The First Time Home Buyer Tax Credit/Buyer Frenzy – If you are any where near the radio/newspaper/any mortgage lender or Realtor, you’re Read more

Intellectual Property Theft for REALTORS – a primer on what not to do.

REALTORS are great at sharing ideas.

I really do like the idea of team spirit and sharing. I think that one can make a strong case for it in business among friends who trust and respect each other. It is what a scenius is all about. It is what we do at our brokerage with what we call our Roundtable. It is a good thing.

But that is TOTALLY different from intellectual property theft. One of the things that I watch REALTORS do time after time is to “help themselves” to other peoples’ intellectual property (or have their hired folks do it) and then fight arrogantly when they are informed about it. Most times it starts as an innocent thing where the REALTOR is unaware of it and ends with the REALTOR losing significant time and money.

Two examples:

Take the latest controversy about a REALTOR named David Bigham. I was not aware of it until my buddy Jon posted on it on our real estate newspaper site. This, sadly enough, has happened literally hundreds of times while I have watched. It is TOTALLY avoidable.

David Bigham is (apparently) a REALTOR somewhere in Minnesota. I neither know him or care. I simply want to help folks avoid his plight for THEIR business.

Here is how it typically starts.

1) REALTOR buys a domain.
2) REALTOR is a visual person, so they find a competitors site that LOOKS cool.
3) They contact the firm that built it and ask “How much?”
4) They faint. Lotsa bucks.
5) They start contacting EVERY web developer from their cousin Fred to the local web development students to every serious firm looking for a person to “make it look EXACTLY like that.” (Famous Last Words…)
6) So Fred or Betty or whoever (insert web developer here) literally copies and pastes the code which is EASILY done and makes a few simple modifications and posts the site as “theirs”, lock stock and barrel.

Then the trouble starts. See, the guys who designed that site…they ummmm…. OWN that design. Yes it may be fashionable for REALTORS to “steal” (or “pinch” “boost” “hi-grade” “lift” etc-grin),,, advertising and Read more

When the Saints…

I’m an East Coast Liberal-tarian type who’s ok-down with all the political talk around here… in theory.

But in general I follow the no politics or religion in public rule… just because it’s easier, and I guess I wussily think there’s really only negative stuff that can come from political or religious chatter, especially done in a professional bloggy context…

Sports on the other hand, nobody’s offended by sports talk right?

Go Giants!

(Image, created by Eric Hartman)

A Look Back – What Has Changed and What Hasn’t…..

In July of 2008, I wrote a piece as a guest post on Paul Kedrosky’s site, Infectious Greed.    I called that piece The Top 7 Things Every Home Buyer Should Know.   The piece got a lot of “press” and actually got me interviewed by the New York Times.    I was talking with the reporter who I’ve gotten to know at the New York Times about a month ago and we realized that it was almost exactly a year since he had ran the piece, “Considering the 7 Year Plan.”    He made a comment at that point, “It would be interesting to see what, if anything, has changed over the last year in your opinion of what a home buyer needs to think about.”     I agreed and decided at that point to do that.

So this is the introduction to what will be a 7 part series over the course of the next week or so.   I’m going to take each item, one by one, and look at what my view was in July of last year and then factoring in what I think has or has not changed over the last 15 months.

Here’s a hint for you – out of the 7 parts, I think that we’re going to find that at least 3 or 4 of them have changed substantially.

I’ll have the first one up in a day or two.

Thanks for listening in/reading what my thoughts are…..

 

Tom Vanderwell

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