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Ask the Audience: What does the CMPS designation mean to you?

I’ve been wondering about this Certified Mortgage Planning Specialist ( CMPS ) designation some of us loan hacks are displaying now. I remember hearing Barry Habib discuss “strategic equity management” back in 2002. I thought , “It’s about time! ” when he discussed that strategy. I had a securities brokerage background so the concept of a mortgage as a financial planning tool wasn’t alien to me.

Then they created this designation, the CMPS. I often chuckled at the litany of letters that followed a Realtor’s name on a business card. I used to think that they were somewhat narcissistic but now realize that they do represent a commitment to lifelong education. I considered the CMPS designation as one more racket.

Papa Joe (my father) used to tell me that you should wear your education like a watch; for use and not for show. I was taught that the mark of an educated man was his comportment not his resume. I still believe that but have realized that many originators whom I respect display the CMPS designation.

The CMPS designation marks membership in the Certified Mortgage Planning Specialist Institute. It means you’ve completed 18 hours of education in the areas of taxation, financial markets, cash flow and debt analysis, and most importantly, equity management. It means you’ve subscribed to a Code of Ethics that exceeds the state requirements and commit to using mortgage products as part of, what Jeff Brown would call, a purposeful plan. It means that you’ll carefully scrutinize the suitability of the mortgage recommendation to a borrower’s financial situation.

I’d like to think I practice those principles now.

I’m starting to think this is a step in the right direction for our industry. Perhaps the designation is somewhat obscure right now but it might be quite popular if ethical originators committed to such practice. The designation may be the first step to taking back our industry from the boiler rooms and point mongers. Responsible originators should build the “brand”. That’s what I’m thinking today.

So, I ask the audience? Is this designation useful? Would you prefer dealing with a CMPS? Is it worth the $1,400 Read more

Want to see Seth Godin in Phoenix? Assert yourself . . .

Tom Royce of The Real Estate Bloggers pointed me to The Dip, Seth Godin’s forthcoming book about the barriers that arise between the euphoria of a great idea and its realization — and why it’s sometimes wise to quit when you’re behind.

Here’s the part that is of immediate, local interest. Matt LaPrairie came up with the novel idea of mounting a pledge campaign to get Seth to speak about the book in Phoenix. The commitment:

“I will pay $50 to hear Seth Godin speak in Phoenix and receive 5 copies of his new book, The Dip, but only if 499 other people in the Phoenix area will do the same.”

So far, only 68 people have made the pledge. Unless they are joined by 431 more, Seth will go elsewhere.

This is a remarkable opportunity (and a true Purple Cow book marketing strategy for Seth), so, if you’re in the Phoenix area, sign up. And if you’re blogging in Phoenix, speak up.

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An insanely great hyper-local real estate weblogging strategy: Be the community

In January, I told y’all that I have an insanely great idea for making a local real estate weblog successful. I actually had the idea last Summer, and I worked out all the details and software then. But we have been busy with other things, so I’ve just been sitting on this tactic for nine months.

Just lately I promised to reveal three ideas, one good, one great, one insanely great. If I were more of a showman — or an extractor of torment — I would disclose my stratagems in that order. But: I’m not going to do that. I want to talk about the big idea today, not alone because it’s time for us to implement this on Teri’s weblog.

But I do want for you to take a moment to reflect upon what a natural Teri Lussier is as a real estate weblogger. I think the post I linked to betrays a pitch-perfect understanding of the kind of writing I was talking about the other night: Here is something we share, and here is how I am involved with this shared value. Here are some of our neighbors, and here is why I feel honored to know them. The post isn’t about real estate or radio, it’s about “us.” Us? What us? Teri’s writing creates an us, creates a tiny community of two who each see themselves in the context of the larger community.

People do business with people they like. Experience? Great. Expertise? Bring it on. Integrity? I believe it. Obnoxious? Abrasive? Condescending? Overbearing? Get the hell out of my house! By design or by accident, I think Teri has landed on the intersection between cat blogs and viral blogs, and I think this is the perfect place for a hyper-local real estate weblogger to be: Personable but professional, eliciting affection while earning trust.

She delivers one hell of an introduction to everyone she meets through her weblog. The big job is to attract more people for her to meet. We’ll be talking about simpler, more mechanical means of achieving that goal as we go along. For now we’re going to Read more

What We Can All Learn from the Union Square Caf&233;

Have you ever heard of the Union Square Caf&233;? How about Blue Smoke, Tabla, Gramercy Tavern, or The Modern? If you’re not a foodie or from Back East you’re granted a temporary reprieve; but it will pay huge dividends for all of us in the RE/mortgage industry if we get to know them real fast. They are all New York restaurants owned by one of the country’s finest restaurant entrepreneurs Danny Meyer. What in the world can restaurants teach us about real estate and mortgage? In one word: hospitality.

In his new book “Setting the Table: The Transforming Power of Hospitality in Business” Meyer outlines the business philosophies that he has used to grow his organization in to a collection of the finest, highest-rated restaurants in the country. This book is worth buying by any sales or customer service professional, and in particular those in the RE/mortgage industry.

While he has many excellent philosophies and business practices the one I want to highlight here is “The Art of Hospitality.” From the book:

Understanding the distinction between service and hospitality has been at the foundation of our success. Service is the technical delivery of a product. Hospitality is how the delivery of that product makes its recipient feel. Service is a monologue — we decide how we want to do things and set our own standards for service. Hospitality on the other hand, is a dialogue. To be on a guest’s side requires listening to that person with every sense, and following up with a thoughtful, gracious appropriate response.

Mr. Meyer makes a point here that is so often missed in our attempt at providing excellent customer service. If we’re fanatical about customer service, and we should be, we’ve done a lot of legwork in developing a customer experience that utilizes best practice customer service elements. Having a real human answer the phone, returning phone calls, providing expert insight and opinion, are all necessary parts of the execution of excellent customer service. The top agents are able to consistently, predictably deliver excellent customer service. They are technically excellent, and that separates them from the rest Read more

Birth of a Zillow.bot: A faster way to pee on the tree

I have a little prototype of a Zillow.bot. Here is all it does for now:

  • It takes as input a download of listings from the ARMLS system
  • It isolates the street address, the price, and the listing brokerage, throwing away all the other fields
  • It sorts these newly concatenated fields by street name and house number, pumping the results to the screen for printing or post-processing in an Excel spreadsheet

The gross idea is that a human input operator can work street by street in Zillow, which is more convenient and less error-prone than working in price order, which is how the MLS system sorts listings. (Plus which, there is no Excel-sortable ARMLS report that includes the name of the listing brokerage.)

Ahem #1: I can convert the output to an XML file in four minutes, tops.

Ahem #2: If I get bored enough with doing this work manually, I’ll figure out a way to do it in JavaScript.

Actually, the real grief is going to be hot-sheeting every search.bot I build for my little Zillow.bot. If I pee on the tree when the house is listed for sale, I have an obligation to hose it off when it sells. This is a challenge for automation…

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A year at the beach: It’s The San Diego Home Blog’s birthday

Time flies when you don’t get any sleep. The San Diego Home Blog, brainchild of Kris and Steve Berg, turns one year old today.

If you’re reading Kris here, you are seeing some of the best writing in the RE.net. If you’re not reading the Bergs at their home weblog, you’re missing out on a lot of fun and serious and seriously funny writing.

But wait. There’s more. Steve Berg weighs in with his own anniversary post.

As it happens, all three of our San Diego webloggers — Kris Berg, Brian Brady and Jeff Brown — were completely neglected in a San Diego Business Journal feature on real estate weblogging. An egregious omission, I know, but at least we know better.

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It’s FEWER, stupid! Why buyers should interview their agents.

Do you know what the most common name in America, or perhaps the world, is? Undisclosed Recipient.

From another inductee into the Realtor&174; Hall of Shame, yesterday I received a most exciting offer. “Mr. Realtor”, as he calls himself, had this to say:

When I was in the trenches, I always tried VERY hard to spend at the MOST 3 hours with a buyer AND sell them a home. It didn’t work EVERY time, but it did work MOST of the time.

Now, this just impressed the socks off of me and made me proud as punch to call myself a Real Estate Professional. After all, my goal when assisting buyers is to sell them something in record time so that I can move on to my next victim sucker easy mark client.

I understood one fact…

I am suddenly riveted to my computer screen, as I sense the voice of authority coming my way.

The more houses a buyer sees, the more confused they get – and you along with them. Let’s be honest. After you show 10 homes, no one remembers much.

Amen, brother! I just get all those silly houses confused. I saw eight homes during the Broker Open House yesterday, and I’ll be darned if I can remember one from the next. Yet, I know all the words to the Green Acres theme song, and I managed to put my socks on the right feet this morning. Go figure.

Mr. Real Estate is shopping his book “Secrets of Selling a Home in 3 Hours or Less”. Wind-up, pitch:

You’ll discover how you can “program” the buyer in your office first. In the book you’ll see how they buyers were “pre-sold” in the office.

I have to wonder if “they buyers” knew they were being programmed. I also have to wonder how one sleeps nights promoting the showing of “less” houses in the name of making a fast buck.

The message from Mr. Real Estate got progressively more painful. It involved a P.S. (suggesting that you “sell” the buyer anything even if he can’t afford it, or someone else will), a P.P.S. (announcing the must-attend upcoming seminar), and a Read more

Zadvertising on Zillow.com

I’m pleased with the first week’s run of my EZ Ads on Zillow; my hypotheses were mostly correct and I received a $500 loan commission from the ads. I’m making ten times the investment so that works for me.

From Zillow:

Loans For Long Beach  
04/05/2007
04/12/2007 774 2
Downtown Condo Loans
04/05/2007 04/12/2007 781 5 Running
Verrado’s Lender
04/04/2007 05/04/2007 157 3 Running
FQ Story’s Lender
04/04/2007 04/11/2007 816 8 Running
Del Mar’s #1 Lender
04/04/2007 04/11/2007 888 8 Running

Let me walk you through my initial analysis:

1-I picked Long Beach, CA (first two ads) because I do business there. There aren’t a lot of posted listings and the price point isn’t that high. The OC Register suggested that higher price point neighborhoods attract higher users on Zillow . Long Beach has an active historical district so I need to ask Laurie Manny about the right zip codes.

2-Verrado is an upscale neighborhood in the suburban Phoenix city of Buckeye. I picked it because Tony Marriott lives and works there. It is not fully developed which accounts for the low impressions. I did receive an e-mail from a seller discussing lease options so one of the three was a real inquiry. There aren’t many posted listings there so this success is an anomoly to me. This neighborhood has promise because most professionals will forget it and it has a high price point.

3-F.Q. Story is an historical neighborhood in Central Phoenix where Greg and Cathleen market. I originally picked this zip code as a juvenile prank so my mug would show up next to Cathy’s listing; I wanted to needle Greg. What I didn’t count on is that the homeowners there are maniacal about real estate. FQ Story homeowners pour so much of their heart and money into their restored homes. They are well educated and tech savvy. FQ Story is the perfect target market for Zillow. I’m going to stay in this neighborhood and amend my ad to say “No Cost Historical Renovation Loans”. The homeowners have good credit, plenty of equity, and a need for a home equity line of credit for remodeling. It helps that Greg uploaded some 30-40 listings.

4-The final advertisement is targeted at zip codes near where I live. I uploaded 60-70 listings to Read more

Russell Shaw at the StarPower Summit: “What the hell are you thinking?”

As promised, appended below is an audio podcast of Russell Shaw’s performance two weeks ago at the StarPower Summit in Phoenix.

Russell is talking about pricing homes in a buyer’s market, and it might be worthwhile to share this podcast with your listing clients to help them understand the marketplace.

He gives a strong endorsement to this summer’s StarPower Annual Conference, to be held July 25-28 here in Phoenix. Russell will be speaking, and Cathy and I will be there, along with who knows who else from the Phoenix-area RE.net.

Russell insists that you can “catch success” by making contact with the StarPower stars. I understand what he’s talking about, but I’m a hard-headed guy. I see tremendous value in the marriage of like minds, spending your time with people who share your values and help you to uphold them. And I can see the benefit of modeling admirable behavior, a strong chord in Cathy’s response to the StarPower Summit. My own take: Mu&233;streme el dinero. Show me the money. I want practical ideas that I can adapt, implement and profit from.

I think you’ll find all three of these at the StarPower Conference, but there is one thing you can learn for sure: Russell Shaw is a rare treasure, but he is not unprecedented. There are dozens of Realtors in the U.S. working at his level, and hundreds more approaching his stratospheric level of production. If you come to Phoenix, you can meet them, model them and, one hopes, learn how to duplicate their systems.

As a reminder, the second Russell Shaw Sale Success Seminar is a week form today, Tuesday, April 17th. Chances are, Russell will talk about the StarPower experience there, as well.

To the podcast. We’re clipped at little tighter at the leading and trailing ends than I might have done, and we lose a lot by not seeing what Russell is doing. But this is a very powerful presentation on how to list wisely and what to expect if you don’t. Does that sound dull? You’re in for a treat…

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Profitable real estate weblogging: Burning the midnight oil to make family out of your farm

Project Blogger is officially under weigh, so I thought now would be a good time to go read the rules. I had read an earlier version and hated them, but, at a certain point, I decided it wasn’t worthwhile to stand on principle. There is an extent to which this is what I would characterize as a Goofy Drive-Time Radio Stunt, and we have to assume that that extent extends at least as far as $5,000 worth of value to Our Sponsors.

If the new rules are actually less nebulous than the old rules, they are still nebulous enough that I cannot for the life of me determine what would qualify as a laudable achievement, much less the stroke of genius that denotes a decisive win. Fully fifteen percent of perfection consists courting good opinions at Active Rain, which will probably work out well for competitors who are actually active on Active Rain.

But: I don’t care. I decided to do this not because I expect Our Team to win, but because I wanted to talk about real estate weblogging. I have a lot of ideas, as we’ve seen so far, and we haven’t even gotten to the good stuff yet.

That changes now. Here is a vitally important idea about real estate weblogging that you should read, learn, mark and inwardly digest:

Real estate weblogging is very likely to be a very low-yielding prospecting activity, especially at first.

Say what? Almost any sort of real world, voice to voice, face to face, flesh to flesh prospecting will return more, better, faster, more-predictable and more-profitable results, at least in the short-run, than real estate weblogging.

Say what?!?

What’s the point of all this, if the fishing is better elsewhere?

There are two points that I can see. The second is that, if you’re doing it right, your yields should improve in the long-run. But the first is much more important, I think: Real estate weblogging is work you can do when you can’t do voice to voice, face to face, flesh to flesh prospecting.

What are the implications? The first is that if you let weblogging come between you and Read more

Who pays the buyer’s agent? Once we’ve divorced the commissions, we can stop worrying about it

Joke Number one:
Q: If you came upon the Buddha in the guise of a hot dog vendor, what should you say?
A: Make me one with everything.

Joke number two:
Q: Top Drawer Listing Agent, why do you charge a 7% commission to list a home for sale?
A: Because the lenders won’t pay any more than that.

Jonathan Greene at Real Opinionated invited me to participate in a debate he is having on the question of who pays the sales commissions in the transfer of residential real estate. Todd Tarson has already weighed in with an argument I consider unassailable, so I would rather veer off in another direction: Divorcing the buyer’s agent’s compensation from the listing agent’s commission.

I have written a ton on this subject, with my views changing over time, so please forgive me for digging into the archives:

There’s a lot more, but the Cliff’s Notes version is that I agree with Todd: Except in a Short Sale, the buyer brings every dollar to the closing table, so every disbursement of dollars comes from the buyer. The seller brings the house. The idea that the seller is paying anything is an vestigial artifact of sub-agency, a reflection of the fact that the seller hires the listing agent to market the property, and, therefore, in most cases sets the amount of the buyer’s agent’s compensation.

It is plausible to argue that the seller pays the lister and the buyer pays the buyer’s agent, and, while I don’t agree with that argument, it’s not worthwhile quibbling about it.

Instead, it would be much more worthwhile to completely divorce the commissions, so that what should now be true de facto will be true de jure: The seller would Read more

Thoughts And Observations

Jay Thompson hit a two iron to pin high today when he correctly said Greg Swann and Brian Brady won Majors with their many posts on the latest Zillow announcements. It wasn’t even close. Those two would have been hounding the 19th hole’s ATM for cash because they both had a couple holes in one. Their reporting and opinion pieces were not only astoundingly good, but apparently wildly popular too. They get this year’s first Bawldy awards.

Inman has the first part of a four part series reporting on the subprime to-do. It’s a read well worth your visit. Here’s an excerpt:

Although statistics are hard to come by, there’s plenty of anecdotal evidence that some lenders are working with borrowers to avoid foreclosure.

Captain Obvious predicted this long ago. Of course, since he’s the leader of the Duh! Brigade, nobody is surprised, right? I guess this might mean lenders don’t want a whole bunch of this goo on their books. Who woulda guessed?

John Lockwood had some solid and absolutely empirical evidence about how the real estate bubble is floating these days — at least in Sacramento. Some of the comments seem to say other places are experiencing similar numbers. Read this post. You won’t be sorry.

There’s an interview of yours truly at another blog. It’s not a real estate oriented blog, but one where bloggers are often interviewed. The decision was made to ask me one question a day this week. Every now and then I’m asked for an interview, which is a relatively new experience for me. I’m told an interview I gave to a new ezine targeting baby boomers looking to retire will be published around June or so.

At this point in the year I’m going to break out the famous and very cracked crystal ball. Those who invest in the correct regions this year, and there are more than a few, will be very happy campers on New Year’s Eve next year. There are simply too many things happening — and are staying under the radar. Things like new job growth, continued migration to the previously mentioned correct regions, Read more

The Carnival of Real Estate . . .

…is up at The Phoenix Real Estate Guy. The scheduled weblog had gone missing, so Jay Thompson jumped in to fill the void.

Brian Brady and I took top honors for our Zillow coverage. Brian wrote seven more entries on Active Rain and on his home weblog. Why so much coverage? Because, love it or hate it, Zillow’s new release has the potential to change the way real estate is promoted on-line.

Jay broke the rules to name us as this week’s winners, but I think he was right to do so. Whatever you think of Zillow.com, their announcement last week was big news.

But it wasn’t the only news, as you’ll see when you take a look at the other great entries. While you’re there, tip your hat to Jay for giving up part of his Easter weekend for the Carnival.

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Thanks a lot, Glenn Kelman.

Dear Industry Professional:

Kris Berg will be on vacation the week of April 2nd. Accordingly, any industry news of interest or import should be released during this time. We also advise that, where appropriate, you notify her in advance of any press releases (preferably while she is enroute to the airport for a four-hour flight) to ensure that she is fully informed yet unable to do a damn thing about it.

So it was that I knew about the Refin Consumer’s Bill of Rights and didn’t know about the Zillow changes. Either way, I spent the entire discussion somewhere between baggage claim and rental car hell. A week is a long time at the Bloodhound (about four pages) and, while I have so much I would like to say on both fronts, it has all been said. As my journalist-wannabe-daughter would put it, I’ve been scooped. Even Russell Shaw made sure he shared his secrets to getting the listing with everyone… but me. I was otherwise indisposed, discussing the fine art of cow tipping with my children in the middle of Missouri.

Don’t get me wrong; I am a trained professional. I schlepped my laptop through three airports and three hotels with the best of intentions. I foolishly envisioned quiet mornings reporting from the field (and I do mean “field”), but found myself lacking the necessary inspiration when seated in the Marriott Courtyard Business Center next to an eight-year-old playing “Dress Barbie” on her Internet connection.

Ah, Spring Break! Next year, it’s Cancun. This year, it was the frozen Tundra. Did you know that a professional baseball game can be canceled due to “cold”? It happened in Chicago. Did you know that it can be sunny, with not a cloud in the sky, and yet snow? Yep. The average Kris Berg Vacation Temperature was 200 degrees below zero. It was closer to 250 degrees below (not counting wind chill) when we found ourselves waiting on the street for what seemed like three months to gain admittance to the Art Institute of Chicago Museum. I saw American Gothic, but most importantly, it was WARM inside. Read more