1. Google Voice
I know there’s been some sporadic discussion here about Google Voice: whether it’s useful/wise to use as a business phone number, and about the quality of its transcriptions.
I’ve been very pleased with it in terms of the call routing functionality, and the integration with my Droid and Google Contacts.
The transcriptions, true, are sometimes hit or miss. Lately they’ve been more “hits”. I practice in Raleigh, NC, with its share of both southern and other accents. Yes, certain voicemails turn out to be gibberish when transcribed. Frankly, I don’t know that I’d be much better if I were personally transcribing the voicemail myself, let alone leaving it to the warm embrace of Google’s computer systems!
But here are four of the most recent voicemails I’ve gotten, unedited except for the removal of certain identifying information:
Voicemail 1: My name is [name]. My number is [accurate!]. Once I have a question regarding a limited driving privilege. If you can give me a call back. I’d appreciate it. Thank you.
Voicemail 2: Hey, This Is [name]. I’ll talk to my probation officer and he wants me to give you the number is that you can call him as name is [name]. His number is [accurate!] thanks bye.
Voicemail 3: Hi Damon, Damon, this is [NAME] I was just calling to get a confirmation that you had indeed received my [BADLY TRANSCRIBED NAME OF A FORM] from my insurance agent. If you could please return my call. At [NAME]. Thank you.
Obviously the names are not even transcribed properly, but the rest of it is pretty good. These are short voicemails. Longer voicemails where the subject matter is more complicated tend to be less accurate. But usually Google is able to accurately transcribe the name of the offense/crime the person is calling about. This is a big help in my line of work when you’re sitting in court and wondering whether you need to run out to return the call! A speeding ticket can probably wait. A drug trafficking case… that requires an immediately reply.
2. 1-800 numbers and Read more