{"id":1292,"date":"2007-04-11T22:17:21","date_gmt":"2007-04-12T05:17:21","guid":{"rendered":"http:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/?p=1292"},"modified":"2007-04-11T22:17:54","modified_gmt":"2007-04-12T05:17:54","slug":"what-we-can-all-learn-from-the-union-square-cafe","status":"publish","type":"post","link":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/1292\/what-we-can-all-learn-from-the-union-square-cafe\/","title":{"rendered":"What We Can All Learn from the Union Square Caf&233;"},"content":{"rendered":"

Have you ever heard of the Union Square Caf&233;<\/a>? How about Blue Smoke<\/a>, Tabla<\/a>, Gramercy Tavern<\/a>, or The Modern<\/a>? If you’re not a foodie or from Back East you’re granted a temporary reprieve; but it will pay huge dividends for all of us in the RE\/mortgage industry if we get to know them real fast. They are all New York restaurants owned by one of the country’s finest restaurant entrepreneurs Danny Meyer<\/a>. What in the world can restaurants teach us about real estate and mortgage? In one word: hospitality.<\/p>\n

In his new book “Setting the Table: The Transforming Power of Hospitality in Business<\/a>” Meyer outlines the business philosophies that he has used to grow his organization in to a collection of the finest, highest-rated restaurants in the country. This book is worth buying by any sales or customer service professional, and in particular those in the RE\/mortgage industry. <\/p>\n

While he has many excellent philosophies and business practices the one I want to highlight here is “The Art of Hospitality.” From the book:<\/p>\n

Understanding the distinction between service and hospitality has been at the foundation of our success. Service is the technical delivery of a product. Hospitality is how the delivery of that product makes its recipient feel. Service is a monologue — we decide how we want to do things and set our own standards for service. Hospitality on the other hand, is a dialogue. To be on a guest’s side requires listening to that person with every sense, and following up with a thoughtful, gracious appropriate response.<\/p><\/blockquote>\n

Mr. Meyer makes a point here that is so often missed in our attempt at providing excellent customer service. If we’re fanatical about customer service, and we should be, we’ve done a lot of legwork in developing a customer experience that utilizes best practice customer service elements. Having a real human answer the phone, returning phone calls, providing expert insight and opinion, are all necessary parts of the execution of excellent customer service. The top agents are able to consistently, predictably deliver excellent customer service. They are technically excellent, and that separates them from the rest Read more<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Have you ever heard of the Union Square Caf&233;? How about Blue Smoke, Tabla, Gramercy Tavern, or The Modern? If you’re not a foodie or from Back East you’re granted a temporary reprieve; but it will pay huge dividends for all of us in the RE\/mortgage industry if we get to know them real fast. […]<\/p>\n","protected":false},"author":22,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[6,5],"tags":[],"class_list":{"0":"post-1292","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"hentry","6":"category-marketing","7":"category-real-estate","9":"no-featured-image"},"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":233,"url":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/233\/tomatillos-seven-steps-to-a-realtor-20-salsa-of-success\/","url_meta":{"origin":1292,"position":0},"title":"Tomatillos: Seven steps to a Realtor 2.0 salsa of success . . .","author":"Greg Swann","date":"August 22, 2006","format":false,"excerpt":"With a solemn nod to Dustin, the First Man of real estate weblogs, I wanted to cite posts of merit that have been bouncing around in my brain. I'm not as ambitious as Dustin, though, so I want to go to one place only for now: The Real Estate Tomato.\u2026","rel":"","context":"In "Blogging"","block_context":{"text":"Blogging","link":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/category\/blogging\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1347,"url":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/1347\/waxed-fruit-hegemony-taking-over-the-world-one-random-media-appearance-at-a-time\/","url_meta":{"origin":1292,"position":1},"title":"Waxed Fruit Hegemony: Taking over the world one random media appearance at a time","author":"Greg Swann","date":"April 25, 2007","format":false,"excerpt":"Appended below is the Fox New Channel footage from this morning. Later today I'll have our own video verit&233; version of the extravaganza. I think I've said before that this sort of thing is akin to being a piece of waxed fruit in a centerpiece: You're there not because there\u2026","rel":"","context":"In "Interview"","block_context":{"text":"Interview","link":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/category\/interview\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1735,"url":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/1735\/my-pictoral-highlights-from-inman-real-estate-connect\/","url_meta":{"origin":1292,"position":2},"title":"My Pictoral Highlights From Inman Real Estate Connect","author":"Dan Green","date":"August 2, 2007","format":false,"excerpt":"It was an interesting three days in San Francisco for Real Estate Connect 2007. I'll leave the commentary to people more funny than me. Courtesy of Palm Burgandy, here's my brief pictorial: You know you're in San Francisco when the airport tells you to only use one square. This is\u2026","rel":"","context":"In "Blogging"","block_context":{"text":"Blogging","link":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/category\/blogging\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":921,"url":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/921\/are-appraisers-being-pimped-as-involuntary-seeing-eye-dogs-for-the-congenitally-blind-avms\/","url_meta":{"origin":1292,"position":3},"title":"Are appraisers being pimped as involuntary seeing-eye-dogs for the congenitally blind AVMs . . . ?","author":"Greg Swann","date":"January 21, 2007","format":false,"excerpt":"From this morning's Boston Herald:Appraisers have resented AVMs for years, in part because the computer estimates have cut into appraisal companies\u2019 business. But the industry also challenges AVMs\u2019 accuracy - especially in today\u2019s market, where prices in some locales are falling rapidly. And now, some firms claim a key industry\u2026","rel":"","context":"In "Disintermediation"","block_context":{"text":"Disintermediation","link":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/category\/disintermediation\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":16834,"url":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/16834\/vacation-rental-investing-perdido-key-fl-purple-parrot\/","url_meta":{"origin":1292,"position":4},"title":"Vacation Rental Investing: Perdido Key, FL– Purple Parrot","author":"Brian Brady","date":"September 2, 2020","format":false,"excerpt":"How about a vacation property, on Perdido Key, Pensacola, Florida, which cash-flows with just 25% down payment? This Realtor-listed property sold for $238,000 in November of 2019 and this FSBO sold for $242,500, two weeks ago.\u00a0 Both properties are 2 BR 2.5 bath bungalows and are in the Purple Parrot\u2026","rel":"","context":"In "Investment"","block_context":{"text":"Investment","link":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/category\/investment\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.bloodhoundrealty.com\/BloodhoundBlog\/wp-content\/uploads\/2020\/09\/purple-parrot.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":1349,"url":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/1349\/waxed-fruit-hegemony-the-directors-cut\/","url_meta":{"origin":1292,"position":5},"title":"Waxed Fruit Hegemony: The Director’s Cut","author":"Greg Swann","date":"April 25, 2007","format":false,"excerpt":"Okay, here's the videotape we made of our little escapade this morning. It's about 21 minutes long, and it's mostly just the tedium of real life, true video verit&233;. Cathy does a de facto interview with me about the Reagan amendments, so it ends up being not just painfully dull\u2026","rel":"","context":"In "Interview"","block_context":{"text":"Interview","link":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/category\/interview\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/wp-json\/wp\/v2\/posts\/1292","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/wp-json\/wp\/v2\/users\/22"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/wp-json\/wp\/v2\/comments?post=1292"}],"version-history":[{"count":0,"href":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/wp-json\/wp\/v2\/posts\/1292\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/wp-json\/wp\/v2\/media?parent=1292"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/wp-json\/wp\/v2\/categories?post=1292"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/wp-json\/wp\/v2\/tags?post=1292"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}