{"id":15422,"date":"2011-12-10T13:10:11","date_gmt":"2011-12-10T20:10:11","guid":{"rendered":"http:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/?p=15422"},"modified":"2011-12-10T13:10:11","modified_gmt":"2011-12-10T20:10:11","slug":"customer-service-dealing-with-lapses","status":"publish","type":"post","link":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/15422\/customer-service-dealing-with-lapses\/","title":{"rendered":"Customer Service – Dealing With Lapses"},"content":{"rendered":"

I was recently inspired one morning, and it turns out early afternoon as well, by the car dealership that does all my servicing. I wanted to break a 20 year hiatus from camping, so last year I got rid of the roadster. Found a great deal on an ’08 Veracruz, a Hyundai crossover. Think Honda Pilot for size. It’s been better than expected, an understatement. I take it to the neighborhood Hyundai dealership, Drew Hyundai. <\/p>\n

Drew’s been around my neck of the woods since Moses’ son died. It’s reputation is solid, even excellent. My experience with their service department has been off the charts positive. Like many, they assign a service rep to each customer. Mine’s Mike, who on his worst day is outstanding. We should all be as good at what we do as he is. Which brings me to this recent anomalous experience.<\/p>\n

Showed up for my 11 AM appointment right on time. Only one car in line ahead of me. Must’ve been a bit busy, cuz it was over 20 minutes before Mike got to me. No biggie, as a 20 minute wait happens in that industry when things pile up. No complaint from me. Mike takes care of me, then sends me over to the sign-up window for the shuttle back home. <\/p>\n

10 minutes, 20 minutes, no shuttle. Go inside the office to inquire. The very nice woman manning the counter says it should be just a few minutes. It’s now over a half hour since I turned the keys over. No shuttle. Then it arrives. I’m a bit irritated, but if that’s the worst part of my day, it’s all good. The driver says he’s not takin’ passengers, he’s goin’ to the bank. 15 minutes later, a total of over 45 minutes waiting for the ‘courtesy’ shuttle, he returns. Turns out the bank visit was for dealer business, which apparently was more important than takin’ me home. <\/p>\n

I walked back over to Mike’s island. Upon seeing me walkin’ up, he said, “You’re freakin’ kiddin’ me, right?”<\/em> I said, “Mike, they sent the shuttle to do dealership banking. Read more<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

I was recently inspired one morning, and it turns out early afternoon as well, by the car dealership that does all my servicing. I wanted to break a 20 year hiatus from camping, so last year I got rid of the roadster. Found a great deal on an ’08 Veracruz, a Hyundai crossover. Think Honda […]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[212],"tags":[],"class_list":{"0":"post-15422","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"hentry","6":"category-flourishing","8":"no-featured-image"},"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":428,"url":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/428\/blogoff-post-51-ask-the-broker-do-you-drive-a-big-obnoxious-car\/","url_meta":{"origin":15422,"position":0},"title":"Blogoff Post #51: Ask the Broker: Do you drive a big obnoxious car . . . ?","author":"Greg Swann","date":"September 26, 2006","format":false,"excerpt":"This came up in a comment from a bubble head a few weeks ago. In truth, it's nobody's damned business, but it is a matter of concern around here:What kind of car do you drive?I drive a Hyundai Elantra Wagon: Her name is Beatrice, after the gorgeous Weimaraner in Best\u2026","rel":"","context":"In "Ask the Broker"","block_context":{"text":"Ask the Broker","link":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/category\/ask-the-broker\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":12284,"url":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/12284\/success-in-real-estate-brokerage-branding-what-the-public-really-wants\/","url_meta":{"origin":15422,"position":1},"title":"Success In Real Estate Brokerage — Branding — What the Public Really Wants","author":"Jeff Brown","date":"June 16, 2010","format":false,"excerpt":"Daniel Pink has put out a video with some interesting facts learned by those in science studying human behavior in the workplace. It's relatively short, chock-full of information, much of which goes against what we've all 'known' for quite awhile. Watch it or not, I've included it to allow you\u2026","rel":"","context":"In "Real Estate"","block_context":{"text":"Real Estate","link":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/category\/real-estate\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3358,"url":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/3358\/dead-dinosaurs-walking\/","url_meta":{"origin":15422,"position":2},"title":"Dead Dinosaurs Walking","author":"John Rowles","date":"July 14, 2008","format":false,"excerpt":"As far as I can tell, the RE.net has been advocating for better broker Web sites for as long as there has been an RE.net. Many articles and posts focus on the twin pillars of eCommerce -- Search + Content -- but many brokers still have Web 1.0 sites or,\u2026","rel":"","context":"In "Disintermediation"","block_context":{"text":"Disintermediation","link":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/category\/disintermediation\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":766,"url":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/766\/everybody-loves-ramen\/","url_meta":{"origin":15422,"position":3},"title":"Everybody loves Ramen . . .","author":"Greg Swann","date":"December 14, 2006","format":false,"excerpt":"Here's a true fact of life for almost everyone with a real estate license: This job pays really badly. Here's a true fact of life for a favored few people with real estate licenses: This job pays really well. I don't know if we can safely count ourselves among the\u2026","rel":"","context":"In "Investment"","block_context":{"text":"Investment","link":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/category\/investment\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2729,"url":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/2729\/real-estate-web-site-extreme-makeover-if-we-help-russell-shaw-get-even-richer-he-might-buy-us-drinks-at-bloodhoundblog-unchained\/","url_meta":{"origin":15422,"position":4},"title":"Real Estate Web Site Extreme Makeover: If we help Russell Shaw get even richer, he might buy us drinks at BloodhoundBlog Unchained","author":"Greg Swann","date":"March 8, 2008","format":false,"excerpt":"As I mentioned on Real Estate Radio USA yesterday, Mary McKnight of RSSpieces.com will be joining us at BloodhoundBlog Unchained for a session called Real Estate Web Site Extreme Makeover. What we're going to do is take a look at web sites and weblogs of audience volunteers and talk about\u2026","rel":"","context":"In "Blogging"","block_context":{"text":"Blogging","link":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/category\/blogging\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1533,"url":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/1533\/another-happy-customer-for-robson\/","url_meta":{"origin":15422,"position":5},"title":"Another Happy Customer For Robson?","author":"Russell Shaw","date":"June 13, 2007","format":false,"excerpt":"I happened to stumble into finding out about the website, robsonunfair.com by receiving an email. The people who put up the site are more than a little unhappy with their attempts to resolve their grievances with their homebuilder. The link from their site I found most interesting was this one.\u2026","rel":"","context":"In "Marketing"","block_context":{"text":"Marketing","link":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/category\/marketing\/"},"img":{"alt_text":"Kathy_Robson","src":"https:\/\/i0.wp.com\/www.bloodhoundrealty.com\/BloodhoundBlog\/wp-content\/uploads\/2007\/06\/Kathy_Robson.jpg?resize=350%2C200","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/wp-json\/wp\/v2\/posts\/15422","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/wp-json\/wp\/v2\/comments?post=15422"}],"version-history":[{"count":2,"href":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/wp-json\/wp\/v2\/posts\/15422\/revisions"}],"predecessor-version":[{"id":15429,"href":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/wp-json\/wp\/v2\/posts\/15422\/revisions\/15429"}],"wp:attachment":[{"href":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/wp-json\/wp\/v2\/media?parent=15422"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/wp-json\/wp\/v2\/categories?post=15422"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bloodhoundrealty.com\/BloodhoundBlog\/wp-json\/wp\/v2\/tags?post=15422"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}