There’s always something to howl about.

Category: Photography (page 3 of 7)

Listing real estate the Bloodhound way: A marketing quiz to shed light on the full value of the Coffee Table Books we make for our listings

I’ve written about the Coffee Table Books we make for some of our listings, and I talked about them briefly at BloodhoundBlog Unchained. I wanted to go into the idea in greater detail, because I think this is a case where, if you don’t understand all of our thinking, you could easily miss the big picture by focusing on the pixels.

Cathleen Collins invented the idea of doing Coffee Table Books for listings. She knew what we wanted, and then she searched the internet to find a way to do it. (We use Apple’s iPhoto, but you get get similar products from Shutterfly. H/T Cheryl Johnson.) We’re not always this lucky. We knew what we wanted in custom yard signs years before we were able to find a vendor who could do it.

To understand our marketing objectives, we need to start at the top. A Coffee Table Book is an objet d’art. It is only secondarily a book. It is primarily a statement about the subject of that book. By its nature, a Coffee Table Book says, “This is important. This is no mere casual, ordinary thing. This is an object or event that deserves to be heralded, celebrated, honored.” That’s why these books can only work for certain homes, and, why, incidentally, I think it’s a mistake to violate the format. If you turn your Coffee Table Book into a hard-cover version of the kind of comb-bound listing books produced by title companies, you cheapen your impact — possibly to the point of anti-marketing — and frustrate your objectives.

So the sine qua non of a BloodhoundRealty.com Coffee Table Book is an exceptional home. The book says, “This home is extraordinary,” so the home has to be extraordinary enough to justify the existence of the book.

And this comes back to the knock-their-socks-off idea of marketing a listing. The Coffee Table Book expresses your total commitment to your sellers, and it makes the same kind of impression on potential buyers. A Coffee Table Book will not paper over the defects in an ugly, dirty, decrepit home, but it will make your listing stand Read more

iPhone 2.0 debuts with faster 3G wireless and a built-in GPS system — and a $199 price tag for the 8GB model. Video? Flash? Javascript? Ask later, but third-party apps also debut on July 11. [Updated]

TechCrunch, but this news will be everywhere:

Apple announced its new 3G iPhone today. It is much thinner, much faster, and much cheaper than its predecessor. Starting at $199, you get an 8 gigabyte device with GPS that works on AT&T’s high-speed 3G network (as opposed to the slower EDGE network all previous iPhones are bound to). A 16 gigabyte version will go for $299. Considering that the current 8 GB iPhones cost $399, that is quite a steal. The battery is supposed to support 300 hours of standby time, 5 to 6 hours of Web browsing, 7 hours of video, and 24 hours of audio. But talk time is cut in half from 10 hours to 5 hours, when using the 3G network. The launch date is July 11.

The New York Times:

The biggest news from Apple is what Steve Jobs didn’t say: It has completely changed the basis of its deals with AT&T and other wireless carriers.

According to a press release from AT&T, the carrier will no longer give a portion of monthly usage fees to Apple. Instead carriers will pay Apple a subsidy for each phone sold, in order to bring the price from $399 down to $199 for the 8 Gigabyte model. The company did not specify the amount of the subsidy. Subsidies of $200 to $300 are common in the industry.

What is more, consumers will now pay $30 a month for unlimited data service from AT&T, compared to $20 under the plan introduced last year. So even though the phone will now cost $200, consumers will be out more cash at the end of a two-year contract compared to the previous deal.

Of course, that includes faster 3G data service, so the price increase may be worth it. But we should call it an iPhone price increase, not a cut.

Unlimited data service for business users will cost $45 a month.

[….]

AT&T also said in its release that it now has 3G data service in 280 metropolitan areas, and that will increase to 350 areas by the end of the year.

For Apple, this move to getting all its money up front Read more

Unchained at the sign printer: How we make our custom yard signs

I think this might be less than useful, but it keeps coming up in my mail. I love it that people are trying to make custom yard signs for their listings, but it seems plausible that the best technical advice will come in the comments.

Why is that? Because I use professional pre-press tools that most people don’t have.

Our signs are made in QuarkXPress for the Macintosh at one-sixth scale. In other words, the big sign with the full-bleed photo is made at 25p6 x 37p6 — one pica scales to one inch. The reason for working at this scale is simply to keep the Quark files manageable.

When we’re dummying up a sign, I will often work with low-resolution versions of the photos, this to enable faster printing so we can see what the sign looks like.

For the finished version, I use Adobe PhotoShop to produce very high-resolution CMYK EPS photo files to be placed back in Quark, there to be scaled and positioned. It’s possible to do everything I’m talking about within PhotoShop, but Quark is much better for both positioning and typographic control.

We take our listing photos at 5 megapixels. The camera will do more than that, but since most of these photos are going to be down-sampled to 640 x 480 pixels, we make a trade-off between resolution and the number of available photos on the memory card.

For the smaller photos on our signs, I normally down-sample to 2400 x 1800 pixels at 300 pixels per inch. For the large photo, I normally up-sample to 16000 x 12000 pixels at 300 ppi. If you get very close to that big image on a sign, you’ll see some pixelization. This is not visible at normal distances.

Once everything is in place in Quark, I save the page as an EPS file. The raster images — the photos — will be encapsulated as is, with the positioning and scaling information conveyed in PostScript. The type, rules and logos are vector images, infinitely scalable.

I import the EPS file into PhotoShop, scaling it to 25.5″ x 37.5″ at 300 pixels per inch. This Read more

The Flip digital video camera makes illustrating real estate ideas fast, convenient and fun

This is my column for this week from the Arizona Republic (permanent link). Watch this space. There should be a lot of Flip video coming out of Unchained.

 
The Flip digital video camera makes illustrating real estate ideas fast, convenient and fun

I’m becoming a fan of digital video for marketing real estate.

I’ve always hated the video home tour: “This. Is. The. Living. Room. This. Is. The. Dining. Room. The. Family. Dines. In. This. Room.” The images will be small, dark and grainy. The motion will be either jerky, swooping or both. And the tour itself will do nothing that could not be done better with digital photos.

But just lately I got a Flip video camera, and I can’t seem to stop thinking of real estate uses for it.

The Flip uses solid state memory rather than tapes to store its video. It’s a tiny little thing, about the size of a digital still camera, and you can operate it with one hand. It’s really only good for certain kinds of work. It would be useless at a wedding or a basketball game. But for capturing interviews, it is the prefect video camera.

Even better, it comes with a built-in USB connection and software for emailing videos or pumping them directly into YouTube or MySpace. Shooting, storing, editing and sharing videos are all painlessly convenient.

The first real estate application I thought of for the Flip was to collect testimonials from clients. That’s kind of self-serving, but the next idea was all about selling houses. In the past we have done video interviews with sellers or neighbors, but the editing process for normal video is onerous. But with the Flip we can just shoot the interview, upload it to YouTube and then link it from the web site for that property.

If I want to make a quick video to show weather conditions or traffic around a house, it’s easily done. I had a home inspector deliver a short video summary of the repair issues on a home for out-of-town buyers.

The breakthrough for me was thinking of video in the same way I think of still photography, Read more

One-hand solid-state video cameras like the Flip are a fantastic resource for both real estate documentation and video podcasting

I’m completely sold on the Flip camera. Unchained bought a second one for Brian the other day. We’ll use both of them at the conference, then each of us will take one home. We’re going to buy another one out of our own money for Cathleen. I wrote my Republic column for next week about all the real estate marketing uses I’m coming up with for this little video camera.

Why am I so sweet on the Flip?

  • It’s second only to my digital still camera as an on-hand resource for recording and communicating real estate ideas
  • It fits on my hip — just like my still camera — and that’s where it rides
  • Because it’s so easy to carry and so easy to use, there is no aversion or impediment to using it
  • It’s eminently useful for documenting traffic conditions around a house — or weather, as I did earlier today
  • It’s simply excellent for doing interviews, whether those are testimonials, vendor reports for clients or video podcasts

The video shared below is a brief summary by Mike Elsberry, my all time favorite home inspector, documenting the repair issues in the home we looked at today. The buyers are out-of-state, but they get to see Mike’s face, hear the confidence and expertise in his voice and judge his level of concern with the issues he raises. This simply rocks, a completely different way of dealing with a remote-control inspection.

I want for Brain and I to both have Flip cameras with us all the time because of the ease of making video podcasts. Whenever we find ourselves talking to anyone with something interesting to say, we can turn the conversation into a podcast, a permanent addition to our library of Black Pearls.

Until now I have shouted down real estate video with my volume knob set to eleven. I still feel the same way about what I call the Lurch video, the painfully boring home tour with swooping and jerking camera movement and a voiceover narration punctuated by way… too… much… punctuation… Cathy shot an interview on Sunday with the seller of our listing on Lookout Mountain in Phoenix, Read more

Using YouTube video cameras to create text plus video landing pages

Hunter Jackson of IBlogColumbia.com wrote to me yesterday about the possibility of doing video testimonials with the RCA Small Wonder, a CMOS-based video camera like the Flip Camera we discussed a few days ago. Like the Flip, the Small Wonder has a built-in USB connector, and it also uses AA batteries for maximum uptime. Some users have had complaints about video quality, especially in low light, but a very cool feature of the Small Wonder is its ability to use 2 GB SD cards for storage. Each card holds up to four hours of video, so you can either just keep shooting, or you can record onto one card while you’re uploading your videos on another.

The cost? Ninety bucks at Amazon.com.

Here is Hunter’s first chapter of a video diary of a home-buyer’s journey through the escrow process:

This works as a blog post, or as a series of posts, but the video can also be blended together with interstitial text to create something like the Realty Reality posts I used to do, but with video instead of photos for the illustrations.

I’m short on time to play with this, but I think this may be a very effective way to integrate video into real estate web sites: Text plus video landing pages.

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At last, a use for video in real estate that I don’t hate: Using the Flip video camera to collect and post video testimonials

One of the the things I like about working with Brian Brady is that, when we’re together, or even when we’re just talking by phone, marketing magic happens. We spark ideas in each other, and marketing strategies emerge that neither one of us had foreseen.

Last week, Brian suggested that I buy a Flip video camera for us to use at Unchained. Fast, easy, fun YouTube videos, like a Polaroid Swinger for the new millennium.

I don’t remember who came up with what, but we worked out a strategy for using the camera to make unique, viral content at the conference. You’ll have to wait until next week to see what we have in mind.

But I got on the net — take note of how real people shop, if you would — and researched cameras and prices. The best instant availability I found was the Flip Ultra with 60 minutes of flash video memory for $135 with tax at Sam’s Club. I bought one for Unchained, set it up and learned how to use it.

The video I showed of Brian last night was shot with the Flip camera, but it’s not as good as a camcorder for mid-range or distant shots. Up close, though, it’s the cat’s pajamas.

And that was something I realized while I was talking: The Flip camera is the absolute most perfect tool for collecting testimonials. Testimonials are credible because they’re not written by you. Video is credible because of its verisimilitude. By asking questions, you can direct a video testimonial to bring out the information you want to convey to other viewers.

You can use Richard Riccelli’s testimonial plot line, for instance: “If you want to get to heaven you have to go through hell” — or — “Given my past negative experiences, I was stunned and amazed by the incredible service I received.”

So I’m standing there in front of a room full of people, realizing that I had just hit upon something new and really cool. The Flip camera is as small as my everyday digital still camera. I can easily wear it on my belt along with the Read more

Do you want to make sure your home will sell? Little things matter

This is my column for this week from the Arizona Republic (permanent link). (Incidentally, this kind of previewing is one of the reasons I developed the ideas that led to engenu. You can organize photos and details for a lot of houses into one web site, then you can easily reorganize them by conceptual categories (A-list, possibilities, rejects) as you go along.)

 
Do you want to make sure your home will sell? Little things matter

I tend to do a lot of previewing. I will go into houses alone to take photographs. My buyers and I then use those photos to draft a short-list of homes to view when they’re ready to see for themselves.

Because of this, I get to spend a lot of time alone in homes, looking at absolutely everything, with no distractions.

Here’s what I’ve learned from looking at thousands of homes for sale: Little things matter.

Is the home picked up, or are there clothes, toys and magazines scattered everywhere? Are there dirty breakfast dishes on the kitchen table? Dried up orange juice splotches? Toast crumbs? Are last night’s dirty dishes piled up in the sink?

Is the house clean? Does it look and smell like the cleaning crew just left? If I look for dirt, I can find it. But can I find it easily without having to look?

Is every room of the house packed to the walls with furniture? Are there pictures of every member of the family for three generations tacked all over the walls? Do the kids like dark blue, dark purple, dark black paint?

I can probably guess your religion by the stuff you own and the other stuff you don’t own, but my buyers should never, ever see symbols of your religion in the house. Why? Because it can be subtly off-putting to them without their even knowing why at a conscious level.

Likewise, if they can smell your cat — or the fish you fried for dinner last week — you’ve probably already alienated potential buyers before they have even given your house half a chance. Odors kill sales, so kill those odors now.

Fix any obvious defects. Read more

Actions speak louder than words, so let your actions say this: “I intend to do more to earn your business.”

Mike Rohrig got to hang a sold sign on the first custom yard sign he built for a listing. The sign probably didn’t sell the house, but it did sell another homeowner on listing with Mike.

He relates this in email:

I had reports from my seller of at least one person just short of slamming on their brakes to look at the sign. How do you think the sellers felt when they saw that?

From Tallahassee, Barry Bevis offers this:

Here are my first two custom yard signs.

Learned a little — as you always go the first time out. Next time they will be larger, I’ll balance the fonts out, No rivet through my logo and maybe shorten the text — but the paragraph is stopping walkers.

As I posted on your blog, the web address just sends you to the listing page on my website.

Here are Barry’s signs:

I think this rocks. From our point of view, a listing sells to three parties: The seller, the buyer and the neighbors. The idea of using yard signs to snare random buyers — in the hope of selling them something — anything! — seems sub-optimal to me. We would rather knock the socks off the neighbors, thus to cultivate a steady stream of listings.

As both Mike and Barry note, a custom yard sign is excellent for drawing buyer attention. And your actions will speak to your sellers much louder than any words could that you want to earn their business. And that yard sign will communicate silently to neighbors who are thinking of selling that they need to give you a call. I rate that a win all around.

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engenu public beta test goes live: If you want to explore the software BloodhoundRealty.com uses to build our web pages and web sites, this is your opportunity to deploy engenu on your own web server

I’ve been talking about engenu for a couple of months now. This is the software that BloodhoundRealty.com uses to build single property web sites for our listings and other web pages and web sites that we use to communicate with clients and vendors. Our belief is that the language of real estate is photography, and that, in many cases, the most effective way of communicating real estate concepts is by means of web pages and web sites.

I have been building pages and sites like this for as long as I have been in real estate, first manually, then with a steadily improving series of software programs. engenu is a further development on those ideas, designed and written from scratch this year. We have been using it for our own jobs for the past two months — to make sure that we had what we wanted, and to makes sure everything was working properly.

Here are some engenu sites we have built, both as live work and as examples of what the software can do:

What is it, exactly? engenu is slide-show-oriented software for the semi-automated creation of web pages and web sites. It is communications software, not a presentation package. As an expression of this, even though we make very elaborate single-property web sites for our listings, we continue to use a third-party vendor for our virtual tours.

Who should use engenu? Realtors — and I mean all of them — but also handymen, roofers, landscapers, inspectors — anyone who needs to communicate frequently with digital photographs.

What will you need to run engenu? Root level access to an Apache web server, a robust FTP client that you know how to use, and a strong need to create a lot of professional-looking web pages quickly and cheaply. engenu is multi-user software, so, as soon as you have it installed, you can split the workload for large Read more

Who can reinvent real estate marketing? At MikeCanDoIt.com Mike Rohrig howls like a Portland Bloodhound…

Look at this. Isn’t that…?

Yes — that’s a custom yard sign, mounted right there in the yard. Here it is up close:

The sign was made by Mike Rohrig, a Portland Realtor and Broker who is pushing the boundaries on his marketing.

Here’s a note Mike wrote to me:

The accidental brainwashing in the real estate industry is almost staggering.  The saying ,”think outside the box”, is almost cliche anymore but once I saw your custom sign on the Blog, it left me perplexed that neither I, nor anyone else in my market has created a custom sign.

It is a simple and effective tool.  It truly will get the home noticed as well as allow me to separate myself from others.  It cost me less than an typical ad in the Oregonian newspaper.  We have certain regulations that don’t allow me to make signs the same size as yours but I think I did okay for my first try.

For single property websites I have been using WordPress and learning some tricks to make it easier.  I had an idea that you might find helpful. I added a FAQ page.  After talking to my client about some buyer feedback I realized that this would be a perfect way to answer questions, objections or concerns ahead of time.

One question was about a school boundary line that moved so I put the email response from the school in the FAQ.

I am not the wordsmith that you are so I use a lot of pictures. I take pictures of nearby parks and anything else I think will help someone make a decision.

I also make pertinent links on the side in case someone is not familiar with the area.I think I will work on business cards soon as I implement these ideas into my business practice.

Here are two of my sites that are getting compliments.
http://1140swhuntingtonave.com
http://2904seberkeleypl.com

Mike’s main weblog is the aptly named MikeCanDoIt.com.

There’s a lot that we do, at BloodhoundRealty.com, that no one we compete against does. But everything we do, in one way or another, is built upon work that came before us. We watch, listen and learn, and Read more

“It’s the difference between grabbing junk food from the drive-thru and sitting down with people you love for a leisurely and lively dinner.”

That’s Teri Lussier talking about the experience of settling in for a serious read at BloodhoundBlog, as against cruising the blogiverse.

I’m inclined to agree — and I’ve never been stingy with words. But here’s a thousand words Cathleen wrote yesterday afternoon while she was staging and preparing a house for listing:

The world is rich with Splendor. Sometimes you have to sweep a little debris out of the way to catch sight of it, that’s all.

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Working with engenu; a painless geek tool even an ‘I’ can love!

I am not a geek!

I like geeks. I get along with geeks, but I ain’t one. Let’s just get that out of the way up front and now you know where I coming from.

I’m a lucky girl; I’ve been playing with engenu. I’ve been on board with the idea of engenu since I first heard about it. It’s very exciting for a lot of reasons, some have been discussed here, but I’m sure there are other uses for engenu that we will discover the more we use it.

You really need to understand that I’m not a geek. On the DISC profile, I’m an ‘I’ with a healthy dose of ‘D’. ‘C’ barely registers. I cannot explain how engenu works so if that is something that is important to you then I shall direct you here. One other thing I want to make clear- Greg didn’t ask me to write about this. I’m writing this because I’m assuming that there is someone else sitting out there reading Bloodhound because you are hungry for something different, something that can differentiate you and the way you do business, and something that gives you control over your marketing. You might be looking at engenu saying to yourself, “easy for you to say Mr. Swann, but what about me?” Me too. All that php and html and whatever else is something I should learn, and should know, and some day I probably will- through osmosis if nothing else- but today I simply want to know what’s in it for me and my clients, and I want it to be easy to use or I’m going to bail.

Well, I’m happy to report that I have been using engenu to help some first time buyers relocating from Florida. They are not looking for suburban starters, they want to get their hands dirty and rehab a historic home. Not too much rehabbing, but they are looking for the charm, the character of older homes and they want to share that love with their neighbors. We talked about the pros and cons of several areas, and they’ve settled on South Park. No, not Read more

Blogging other Realtor’s listings: Selling houses by selling history, details, ideas, lifestyle — selling the story of the home

I was in an historic home on Monday that made me think it had been built by an important home-builder in the very early days of the suburbanization of Phoenix. With the permission of the lister, I went back yesterday and took dozens of photos of the property.

I built an engenu web site for 718 West Moreland Street, then I wrote a weblog post summarizing the web site.

My primary interest, to be honest, was simply to document the home in its current pre-furbed condition. But, if by telling a plausible back-story about the home I can bring it a buyer who will give it the love it needs and deserves, either through me or directly through the listing agent, so much the better.

We’re interested in real estate. We’re interested in engaging people who are interested in real estate. Not to beat a dead horse to a bloody pulp, but it seems reasonable to me that blogging about real estate is a laudable way to achieve our weblogging objectives.

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