BloodhoundBlog

There’s always something to howl about.

Author: Greg Swann (page 102 of 209)

Suburban Phoenix Real Estate Broker

April 26, 2008

“Here’s something four-year-olds know: Media that’s targeted at you but doesn’t include you may not be worth sitting still for”

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Michael Wurzer at FBS Blog fingered an astounding exposition by Clay Shirky on the impact participatory media will have on us all:

This hit me in a conversation I had about two months ago. As Jen said in the introduction, I’ve finished a book called Here Comes Everybody, which has recently come out, and this recognition came out of a conversation I had about the book. I was being interviewed by a TV producer to see whether I should be on their show, and she asked me, “What are you seeing out there that’s interesting?”

I started telling her about the Wikipedia article on Pluto. You may remember that Pluto got kicked out of the planet club a couple of years ago, so all of a sudden there was all of this activity on Wikipedia. The talk pages light up, people are editing the article like mad, and the whole community is in an ruckus–“How should we characterize this change in Pluto’s status?” And a little bit at a time they move the article–fighting offstage all the while–from, “Pluto is the ninth planet,” to “Pluto is an odd-shaped rock with an odd-shaped orbit at the edge of the solar system.”

So I tell her all this stuff, and I think, “Okay, we’re going to have a conversation about authority or social construction or whatever.” That wasn’t her question. She heard this story and she shook her head and said, “Where do people find the time?” That was her question. And I just kind of snapped. And I said, “No one who works in TV gets to ask that question. You know where the time comes from. It comes from the cognitive surplus you’ve been masking for 50 years.”

So how big is that surplus? So if you take Wikipedia as a kind of unit, all of Wikipedia, the whole project–every page, every edit, every talk page, every line of code, in every language that Wikipedia exists in–that represents something like the cumulation of 100 million hours of human thought. I worked this out with Martin Wattenberg at IBM; it’s a back-of-the-envelope calculation, but it’s the Read more

April 24, 2008

Actions speak louder than words, so let your actions say this: “I intend to do more to earn your business.”

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Mike Rohrig got to hang a sold sign on the first custom yard sign he built for a listing. The sign probably didn’t sell the house, but it did sell another homeowner on listing with Mike.

He relates this in email:

I had reports from my seller of at least one person just short of slamming on their brakes to look at the sign. How do you think the sellers felt when they saw that?

From Tallahassee, Barry Bevis offers this:

Here are my first two custom yard signs.

Learned a little — as you always go the first time out. Next time they will be larger, I’ll balance the fonts out, No rivet through my logo and maybe shorten the text — but the paragraph is stopping walkers.

As I posted on your blog, the web address just sends you to the listing page on my website.

Here are Barry’s signs:

I think this rocks. From our point of view, a listing sells to three parties: The seller, the buyer and the neighbors. The idea of using yard signs to snare random buyers — in the hope of selling them something — anything! — seems sub-optimal to me. We would rather knock the socks off the neighbors, thus to cultivate a steady stream of listings.

As both Mike and Barry note, a custom yard sign is excellent for drawing buyer attention. And your actions will speak to your sellers much louder than any words could that you want to earn their business. And that yard sign will communicate silently to neighbors who are thinking of selling that they need to give you a call. I rate that a win all around.

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April 23, 2008

Estately.com gets $450K angel round funding, and it is barreling right down California’s throat

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Looking for the ultimate status symbol in Scottsdale? Drive a Porsche. In Manhattan? Maybe a co-op on Central Park West — and a Porsche. But in Seattle, if you want to make heads turn, get yourself some venture capital funding.

Estately.com co-founders Galen Ward and Douglas Cole join that rarefied company today, snagging $450,000 in angel round funding. What that means is that “a small group of online entrepreneurs” believes the company is worth at least $4 million on resale. The funding — to be used to expand into other states — is no doubt welcome, but it comes with an added pressure to work miracles.

From the company’s press release:

Estately.com is the leader in location and lifestyle real estate search, allowing users to search from over 45,000 Western Washington homes and condos using unique search features; users can search for properties a quarter mile from specific Metro bus and Sound Transit light rail lines, users can search inside or nearby neighborhoods, zip codes or cities, and users can use text search to narrow their MLS-based home search down to “Tudors,” “fixers,” “short sales,” or “pre foreclosures” without registering on the site. Estately.com also brings searchers information on the closest local schools (including school scores), parks, transit stops, and restaurants for every property in its database. Anyone interested in real estate can track property price changes on individual properties or on area-wide searches and can store (and search for) private notes on any property.

When a real estate seller or shopper is ready to work with a professional, they can anonymously get competing offers from pre-screened and hand selected professionals in their area – no name or phone number required. Estately rigorously screens the agents allowed to participate in the program – Estately combines a powerful in house Realtor ranking system, using the same MLS data displayed on the site, with interviews and reference checks on every agent in the program. All participating Realtors have over 5 years experience unless they come highly recommended by a verified client, have considerable experience in the locale, and have received positive reviews from previous clients. In the Read more

April 22, 2008

engenu public beta test goes live: If you want to explore the software BloodhoundRealty.com uses to build our web pages and web sites, this is your opportunity to deploy engenu on your own web server

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I’ve been talking about engenu for a couple of months now. This is the software that BloodhoundRealty.com uses to build single property web sites for our listings and other web pages and web sites that we use to communicate with clients and vendors. Our belief is that the language of real estate is photography, and that, in many cases, the most effective way of communicating real estate concepts is by means of web pages and web sites.

I have been building pages and sites like this for as long as I have been in real estate, first manually, then with a steadily improving series of software programs. engenu is a further development on those ideas, designed and written from scratch this year. We have been using it for our own jobs for the past two months — to make sure that we had what we wanted, and to makes sure everything was working properly.

Here are some engenu sites we have built, both as live work and as examples of what the software can do:

What is it, exactly? engenu is slide-show-oriented software for the semi-automated creation of web pages and web sites. It is communications software, not a presentation package. As an expression of this, even though we make very elaborate single-property web sites for our listings, we continue to use a third-party vendor for our virtual tours.

Who should use engenu? Realtors — and I mean all of them — but also handymen, roofers, landscapers, inspectors — anyone who needs to communicate frequently with digital photographs.

What will you need to run engenu? Root level access to an Apache web server, a robust FTP client that you know how to use, and a strong need to create a lot of professional-looking web pages quickly and cheaply. engenu is multi-user software, so, as soon as you have it installed, you can split the workload for large Read more

April 22, 2008

Cleaned by Capitalism: Our professed love of nature is an artifact of our enormous prosperity

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The other week Don Boudreaux at Cafe Hayek posted a wonderful article discussing the advent of the rule of law as a precursor to poetic rhapsodizing about the love of the natural world. The post featured a quote from Macaulay’s History of England:

Indeed, law and police, trade and industry, have done far more than people of romantic dispositions will readily admit, to develop in our minds a sense of the wilder beauties of nature. A traveller must be freed from all apprehension of being murdered or starved before he can be charmed by the bold outlines and rich tints of the hills. He is not likely to be thrown into ecstasies by the abruptness of a precipice from which he is in imminent danger of falling two thousand feet perpendicular; by the boiling waves of a torrent which suddenly whirls away his baggage and forces him to run for his life; by the gloomy grandeur of a pass where he finds a corpse which marauders have just stripped and mangled; or by the screams of those eagles whose next meal may probably be on his own eyes. . . .

It was not till roads had been cut out of the rocks, till bridges had been flung over the courses of the rivulets, till inns had succeeded to dens of robbers . . . that strangers could be enchanted by the blue dimples of lakes and by the rainbows which overhung the waterfalls, and could derive a solemn pleasure even from the clouds and tempests which lowered on the mountain tops.

Today is Earth Day, and Boudreaux is back with another trenchant post, this one discussing the revolting squalor that typifies pre-capitalist communities.

Don Boudreaux is the Chairman of the Economics Department at George Mason University — a hot zone of free-market economic research. In today’s post, he cites an article he had originally written for The Freeman, the magazine of The Foundation for Economic Education.

Boudreaux has given BloodhoundBlog permission to print his article in its entirely. The Greek root of the word economics literally means household management, and it’s not a coincidence that Read more

April 20, 2008

The Odysseus Medal competition will be postponed this week

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We’re busy with real estate stuff, and I’m grinding on all gears to push engenu out the door. Plus which, there were only 65 nominations, suggesting, perhaps, that the rest of the world has Teri’s Spring fever.

In the mean time, here’s a blog post from Mark Steyn illustrating why a reactive, me-too, catch-up strategy is likely to fail in the net.world:

Old media dinosaurs looking to the Internet to make up for declining print sales will find this analysis disquieting:

In the first three months of this year, the average amount of time visitors spent on newspaper sites fell by 2.9% to 44 minutes and 18 seconds per month, or less than 1½ minutes per day. In the same period, the average number of pages viewed per unique site visitor dropped by 6.6% to 47.2 per month…

The decline in the average duration of sessions at newspaper web pages suggests that visitors are not utilizing the industry’s sites as primary destinations, but, rather, as places to episodically view individual articles highlighted by Google News, Drudge, Digg, blogs or any of the thousands of other places they might be.

So, if you happen to see a link at, say, NRO to something in the Minneapolis Star-Tribune, you’ll click and read it, and then go away and not return to the paper until you click another link that tickles your fancy. That’s a hard model to sell to advertisers.

American newspapers have only themselves to blame. Instead of recognizing the necessity to reinvent their approach online, for the most part they simply transferred their old dullness to the new technology. Their print drabness derived mostly from the complacency of their local monopoly, and that’s the one thing you can’t transfer to the Internet. It will take more than the web to save these sclerotic franchises.

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April 20, 2008

Will Realtors be disintermediated by on-line tools? Probably not, but tech-savvy Realtors will supplant those who do not adapt

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This is my column for this week from the Arizona Republic (permanent link):

 
Will Realtors be disintermediated by on-line tools? Probably not, but tech-savvy Realtors will supplant those who do not adapt

The big news in real estate is the market, of course. My view is that the American economy is much stronger and more resilient than you might guess from day-to-day reports.

But the other big story in real estate is the idea of “disintermediation” — replacing Realtors with some combination of do-it-yourself effort and hi-tech tools. The stock retort to this notion — and I have made it myself — is that people will never buy homes like they buy books on Amazon.

Perhaps so. But I lived through the desktop revolution in printing, so I have a different take about the dreaded word disintermediation.

If the triumphant yelp is that some travel agents and some stockbrokers still have jobs, I will point out that some blacksmiths still have jobs, too. Horses still need shoes. That much is beside the point.

Here’s my take on the matter: Don’t think in terms of disintermediation. Use the word “supplantation” instead. In industry after industry, old techniques are being supplanted by new ideas. More importantly, the old technicians are being supplanted by new ones.

This is not a necessary consequence, but it often works out that the “old hands” don’t want to make the change to the new ways of doing business. Even if they do, the “first-mover advantage” can be too great to overcome.

The same goes for everything — most especially real estate. Realtors who are not all the way onboard with the way business will be done in the future will be left behind at the station.

A real estate transaction is so complex that most people will continue to want professional advice — even as they handle many of the simpler functions Realtors might have done in the past. The work we do will be superficially similar to the work others have done in the past — but those others won’t be doing it any longer.

Will they have been disintermediated? Not if you insist that they haven’t. Read more

April 19, 2008

Marketing performance: BloodhoundBlog is the last place crybabies should go when they need to have their boo-boos kissed, and, therefore, it is the last place to go looking for crybabies

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I want to talk about the idea of marketing performance as a disruptive strategy — but not quite yet. I’m using the term as a gerundive: Developing tools and techniques that by far eclipse your competition, then promoting that outsized commitment to excellence in your marketing. Not: “I’m the best.” Not even: “Here’s why I’m the best.” Simply this: “Here is everything you’ll get that you can’t obtain anywhere else.” This is the means by which we can flush most of the bums from the business even as we supplant the sclerotic dinosaurs who claim to be our leaders.

As a matter of general notice, it were well to take account of a couple of salient facts:

  1. This is not an alien message to the BloodhoundBlog audience. The people who come here are already committed to doing the best job they can do as Realtors, lenders, investors. We appeal to the elite of real estate professionals, and, not coincidentally, we tend to repel the crybabies, the mediocrities and the wannabe predators.
  2. In consequence, beating up on the crybabies, the mediocrities and the wannabe predators is probably a pretty poor strategy here. Most readers here would not just agree with but would joyously amend denunciations of specific bad behavior. But generalized complaints about unspecified groups of miscreants may have the opposite effect: The uncontested best of a group of people rising to the defense of the uncontested worst.

That’s as may be. There are no groups of people, there are only individuals. Defending a group is no less irrational than attacking that group, but I have no use and no time for irrationality in any flavor.

I’m interested in individual practitioners becoming so much better at the performance of their jobs, and so much better at marketing that performance, that they put themselves beyond competition. I want to put the bums in another line of work, and I want to put the dinosaurs in a museum, where they belong. To my ears, everything else is pointless noise.

I’ll deal with this all in detail, but not now: It’s Saturday, Realtor day, and I gotta go to work. Here Read more

April 18, 2008

The practical value of living by abstract principle: “I do not compromise with bullies and I would rather spend fifty thousand dollars on defense than give you a dollar of unmerited settlement funds.”

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Why is hewing to abstract principle, which is so often derided as being “impractical”, in fact the most practical course of action you can take? Because, when you cave in to bullies — in addition to committing a grievous injustice to your own interests — you are telling them in no uncertain terms that you’ll do it again.

I saw this passionate business letter cited at Coyote Blog the other day, but it was my friend Richard Nikoley who unearthed the gem quoted below.

I have seen Monster Cable take untenable IP positions in various different scenarios in the past, and am generally familiar with what seems to be Monster Cable’s modus operandi in these matters. I therefore think that it is important that, before closing, I make you aware of a few points.

After graduating from the University of Pennsylvania Law School in 1985, I spent nineteen years in litigation practice, with a focus upon federal litigation involving large damages and complex issues. My first seven years were spent primarily on the defense side, where I developed an intense frustration with insurance carriers who would settle meritless claims for nuisance value when the better long-term view would have been to fight against vexatious litigation as a matter of principle. In plaintiffs’ practice, likewise, I was always a strong advocate of standing upon principle and taking cases all the way to judgment, even when substantial offers of settlement were on the table. I am “uncompromising” in the most literal sense of the word. If Monster Cable proceeds with litigation against me I will pursue the same merits-driven approach; I do not compromise with bullies and I would rather spend fifty thousand dollars on defense than give you a dollar of unmerited settlement funds. As for signing a licensing agreement for intellectual property which I have not infringed: that will not happen, under any circumstances, whether it makes economic sense or not.

I say this because my observation has been that Monster Cable typically operates in a hit-and-run fashion. Your client threatens litigation, expecting the victim to panic and plead for mercy; and what follows is Read more

April 17, 2008

Is managing your URL structure enough to achieve Truliamazing long tail search results in your target market?

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Here’s a true fact of BloodhoundBlog life: Trulia.com can be a redheaded stepchild around here. We’re always happy to pounce on Redfin.com or to pontificate about Zillow.com, but Trulia most often gets short shrift. It mainly comes across like Realtor.com’s younger, smarter, cheaper brother — and no one with a stock-option plan needs to write to me to tell me this is an unfair characterization. Trulia is certainly less adept at — or perhaps less interested in — grabbing headlines. The flip side is that the start-up is recovering its own costs, an unheard-of feat in the Web 2.0 world.

But here is another factor that sets Trulia apart, one that cuts much closer to this Realtor’s bones:

Trulia.com absolutely kills at long tail search optimization.

Mary McKnight advised us yesterday to ignore the long tail, but that advice doesn’t make sense in our business. If I were competing for prospects in Cedar Rapids, then focusing a lot of attention on Cedar Rapids keywords might make sense. But Phoenix is home to five million souls. The Metropolitan Phoenix real estate market comprises an area larger than Belgium. Moreover, our own real estate practice is focused on a tightly-defined niche. We live and die on long tail keywords.

And this is why I am hyper-aware of Trulia’s long tail efforts. I keep a constant eye on street names where we are strong or want to be strong. People cruise the neighborhoods we work at 15 MPH, looking at every house for sale. If they write down an address and Google it later, I want for them to find us. If it’s our listing, so much the better, but I want for them to find the breadcrumbs we leave behind us no matter what.

Watch this: 921 West Culver Street is for sale, but nobody told Google. In consequence, one of our old single-property web sites comes up first for that search (YMMV), giving us first crack at any buyers who Google for more information about that home.

By contrast: 714 West Culver Street is also for sale, but there’s only one dog peeing on that tree right now. Read more

April 16, 2008

Who can reinvent real estate marketing? At MikeCanDoIt.com Mike Rohrig howls like a Portland Bloodhound…

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Look at this. Isn’t that…?

Yes — that’s a custom yard sign, mounted right there in the yard. Here it is up close:

The sign was made by Mike Rohrig, a Portland Realtor and Broker who is pushing the boundaries on his marketing.

Here’s a note Mike wrote to me:

The accidental brainwashing in the real estate industry is almost staggering.  The saying ,”think outside the box”, is almost cliche anymore but once I saw your custom sign on the Blog, it left me perplexed that neither I, nor anyone else in my market has created a custom sign.

It is a simple and effective tool.  It truly will get the home noticed as well as allow me to separate myself from others.  It cost me less than an typical ad in the Oregonian newspaper.  We have certain regulations that don’t allow me to make signs the same size as yours but I think I did okay for my first try.

For single property websites I have been using WordPress and learning some tricks to make it easier.  I had an idea that you might find helpful. I added a FAQ page.  After talking to my client about some buyer feedback I realized that this would be a perfect way to answer questions, objections or concerns ahead of time.

One question was about a school boundary line that moved so I put the email response from the school in the FAQ.

I am not the wordsmith that you are so I use a lot of pictures. I take pictures of nearby parks and anything else I think will help someone make a decision.

I also make pertinent links on the side in case someone is not familiar with the area.I think I will work on business cards soon as I implement these ideas into my business practice.

Here are two of my sites that are getting compliments.
http://1140swhuntingtonave.com
http://2904seberkeleypl.com

Mike’s main weblog is the aptly named MikeCanDoIt.com.

There’s a lot that we do, at BloodhoundRealty.com, that no one we compete against does. But everything we do, in one way or another, is built upon work that came before us. We watch, listen and learn, and Read more

April 16, 2008

Introducing Chris Johnson, New Market Survival Enthusiast

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Until today, I thought Richard Riccelli had the best job description among our contributors: “Marketing Provocateur.”

Loan Officer Chris Johnson offers plausible competition with “New Market Survival Enthusiast.”

Chris Johnson calls the tiny town of Westerville, Ohio, home — a challenge for a loan officer. A prolific weblogger and an incipient father, Chris is a tireless advocate of continuous self-improvement.

Chris and I have been dancing with each other for months. Time will tell, but I think he’s joining us now because he wants to deliver unto us a deep and difficult-to-master marketing philosophy: Get behind the mule and plow! Sounds like a BloodhoundBlog message to me.

At the same time, I am pruning our Frequent Contributors roster by a few names, folks who haven’t had as much time for us lately: Lani Anglin, Bill Leider and Galen Ward. We’ve never retired a contributor account, so it could be they’ll rejoin us in future.

Our recent additions have all been very big dogs, so it will be interesting to see if Chris can out-howl them. Nothing like a big challenge to bring forth big results.

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April 14, 2008

The Odysseus Medal: “This stuff is simple to learn. No heavy lifting.”

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Sunny and 93 degrees outside right now. This is warm for April, but not hugely so. I rode my bike when I should have been writing this post. Dock my pay. I deserve it.

There was a lot of great stuff on the nets this week, but nothing totally slayed me, so I’m not awarding an Odysseus Medal. We’ll see what next week brings. (I’ve already see one insanely great Black Pearl.) Here are this week’s awards:

The Black Pearl Award this week goes to Russell Shaw for I Want To Be A Lister – The Listing Presentation – The Objections:

About a year ago I wrote what was really part 1 of The Listing Presentation. Anyone wanting to increase their listing skills will likely find time spent on this post and that first post time well spent. I have mentioned the short list of different things a seller might say (or objections they might have to listing) to you. All good listers know these objections and are not startled or thrown off by the seller bringing them up. In fact, great listers know the objections so well that they want the seller to bring them up and if the seller does not bring them up the agent will bring them up. That’s correct. If you already know what they are thinking, why not just address it before they even mention it? It is usually fun to hit a softball when it is a slow underhand pitch.

As the nature of the objections has never really changed it is really sort of silly for any agent wanting to take a lot of listings to not know – in advance – that these are the concerns of the seller. I know that the internet and these new-brand-new-all-new-discount-really-really-low-maybe-even-no-commission companies have changed the very nature of life on earth, as we know it – but I am pretty sure the main objections that you could hear from a home seller back in 1968 were still the same in 1978.  They are still the same in 2008. I am thinking they may be still quite similar in 2048. Just Read more

April 14, 2008

Is Eric Blackwell the best father? The best friend? He could be on his way to being named Greatest Real Estate Agent In The World

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Eric Blackwell showed us all yesterday what a great job he’s doing as a father.

Today, Ryan Ward offers potent evidence that Eric is a very good friend to have: He is throwing his support behind Eric in the SEO contest to determine who is the Greatest Real Estate Agent in the World.

I have been an honorary member of Team Eric — a member in the sense that I have done what I can, honorary in the sense that I don’t know how to do much — but Ryan has been a serious contender in the competition. Advising his supporters to send their links to Eric’s entry instead is a stunning tribute to their friendship and to the respect they share for each other.

This contest has been fun and very instructive. It doesn’t matter who wins if we all learn from it. Even so, if you would like to help Eric in his final push for the finish line, put up a link to his Greatest Real Estate Agent In The World post.

Here’s some sidebar code if you want it:

Copy all the code from within the box and paste it into the sidebar of your web site or weblog. It’s plain vanilla HTML, so it should work fine in any page.

At this point, every drop of Google juice is going to matter, and we don’t want for Eric to finish the race on fumes. He’s been a great friend to everyone who reads BloodhoundBlog. Here’s our change to pay back a little of what he’s given us.

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Inventing Real Estate 2.0

Welcome to BloodhoundBlog, the national real estate industry marketing and technology weblog written by, for and about real estate professionals. Better yet, welcome to the wired world of real estate. We are busily inventing Real Estate 2.0 – technology, marketing, service and salesmanship. Like all Bloodhounds, we are smart, frisky and fiercely independent. We've built a spot on the earth – beloved over all – where each one of us can be who we are, no matter who that might be. We are committed to an idea of excellence that will flush the bums, the con-men and the crybabies out of the real estate industry. If you yearn to have your failures excused, your moral lapses absolved or your boo-boos kissed, seek elsewhere. But if you are sick to death of mediocrity – welcome home. Read all about us, subscribe to our feed and steel yourself for the hunt. We work hard, we play hard, we learn everything we can – and we bow to no one.

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