There’s always something to howl about.

Category: Dual Agency (page 3 of 4)

Dual Agency Smack-Down, how about sub-agency?

It has been said that democracy is the worst form of government except all the others that have been tried. – Sir Winston Churchill

Thank you to Jeff for responding SO well to Greg’s points and issues. I do understand Greg’s points and in a perfect world – almost everything he has to say is just fine. We don’t live in a perfect world and I don’t expect to anytime soon. All of the various arguments about single agency seem analogous to a single agent describing how his service is better than mine because he – and he alone – is going to be the only person to respond to his buyer or seller. When they deal with me it is set up more like an assembly line – with different individuals taking care of each of the different aspects of taking care of the client.

Who is right?

Well if the single agent has only the one customer or client and is willing to devote all of his time to that client, then he is right. I’ll not spend a lot of time pointing out how this is not a viable business model.

If that same agent has just one additional client or customer he now can “have a conflict” concerning his two clients. Say client # 1’s house just got a sign call and there is a buyer who wants to see it right now – and client # 2’s property just had an offer written on it and the other agent wants to present that offer right away. The single agent is only offering single agency to both of those sellers so he does not need to worry about agency conflicts.

Just add one new customer into the mix and there is the potential for conflict. So, why do I bring up SUB AGENCY? Isn’t it the most awful thing to ever have happened in the history of the world? Not really. And you might be surprised at what actually killed the beast – it wasn’t the “single agency issue”. I am blessed to live in Phoenix (for a vast number of reasons) Read more

Dual Agency Smack-Down: Fear Of Perception Breeds False Logic

First of all Greg, my wife’s cat now officially hates you. Today it was hazelnut. Reintroducing yourself to Russell was perfection. πŸ™‚

But on to persuading the unpersuadable. Galileo faced down the most powerful institution outside of government that insisted the earth was the center of the universe. The church was terrified of the perception that what Galileo said seemed to contradict the Bible, which of course it did not. The church just recently apologized for its actions – and only centuries after schools first began teaching fourth graders that Galileo was 100% correct.

Principle – Perception may be ‘reality’ to a thirsty man in the desert, but the water still isn’t there.
Principle – False logic will always eventually be proven as such. Thirsty man discovers this by way of a mouth full of sand.
Principle – When the universe in which you operate disagrees with you – it’s possible you might be mistaken.

Gravity, when applied, works every time. However, much like dual agency, the consequences of applied gravity are not always desired. If I jump from a two foot ledge I’ll probably survive. If I fall or am pushed from the balcony of a 10th floor office window I probably won’t. Gravity is ruthlessly consistent. The consequences of its use are universally predictable. The apple, no matter how many times it falls from the tree, will never fall up.

The ‘angelic’ school of dual agency has its foundation in a false premise. The man who either accidently fell, or was pushed from that window either accidentally caused his own death, or was murdered. Gravity, like dual agency, has no will of its own. There are infinite examples available illustrating this. I’ll use just one.

You may use a gun for target practice. Or to acquire food through hunting. Or to avoid your wife getting half of your net worth. The gun didn’t do any of those things. The person shooting the gun did them. That’s a principle, and the gun doesn’t have an opinion. Even when my wife kills me accidentally while cleaning her gun, am I not just as dead as the murder victim?

Greg Read more

Dual Agency Smack-Down: If being a big brokerage is an inherent agency violation, it’s not the client’s fault . . .

Please. Recognize that everything I say or write is true and do not argue with me. Thanks!

Hi! Welcome to BloodhoundBlog. My name is Greg Swann. I question everything. πŸ˜‰

From my point of view, we’re still not getting any traction.

But single agency is not a viable business model.  Period.  A viable business model is one that would allow for unfettered growth (as long as it was filling a need to the consumer) and single agency is not possible if a company grows.

Without intending to quibble, agency is not about the vendor, his business model or its potential for growth. Agency is about the interests of the client, which are paramount to all others. If a particular business model violates agency, then, as Russell argues very cogently with respect to Redfin.com, it is criminal in se in states where agency is a fiduciary obligation.

There are about 925 agents with John Hall & Associates.  It would be quite stupid to preclude them from showing a listing so the seller (and buyer) gets the “benefit” of single agency.

This is not an argument against dual agency. It is an argument for getting rid of the broker/salesperson licensing laws. If we did that, then every listing agent would be alike unto a self-employed broker now. Dual Agency would still be possible, but it would be much easier to manage, since it could only occur when the agent represented buyers to his own listings. Major brokerages like John Hall could easily transition to affiliations or companies, instead — same cost structure, but no liability. We would still have to police for other forms of collusion or shady dealing, but Dual Agency would be all but eliminated.

In any case, arguing that refraining from Dual Agency would be impractical is not a persuasively-valid reason to uphold or reject it. As before: Sub-Agency was much more practical than Buyer Brokerage, but we got rid of it anyway.

The idea that the agent somehow controls what a buyer will pay and what a seller will accept only indicates a disconnect from reality.

I think this is a very weak argument. I want to deal Read more

Dual Agency Smack-Down: More endless agency

First, as much as Jeff and I genuinely like Greg and appreciate his having us here in his cyber home – he is simply wrong-headed about all this agency stuff.

I don’t believe that Jeff is an angel and I know I’m not. But single agency is not a viable business model. Period. A viable business model is one that would allow for unfettered growth (as long as it was filling a need to the consumer) and single agency is not possible if a company grows.

I remember having an attorney for my client (he was a home seller) and when gave him the “Consent to Dual Agency” form to sign he handed it back and said he would not sign it. I asked him if he wanted his home sold for the highest price in the least amount of time. He answered “yes” that he did. I then asked him if he would like me to refuse to show his home to any of the hundreds of past clients of mine who might want to buy a house like his and if he would also like me to put in the MLS comments that NO JOHN HALL AGENT MAY SHOW OR WRITE AN OFFER ON THIS LISTING?

As he was a lawyer and did understand exactly why I asked him those questions he took the form from my hand and signed it.

There are about 925 agents with John Hall & Associates. It would be quite stupid to preclude them from showing a listing so the seller (and buyer) gets the “benefit” of single agency. What drug do Realtors take (and the lawyers and judges) that makes them even think that THEY control what the buyer or seller are going to do?

The argument I just love is the price issue. Go ahead and make all the low-ball offers you want. “Help” your buyer by writing loads of them. Try it on one of my listings and see how much it “helps” your buyer. I find that most buyers and sellers have a pretty good (and firm) idea of what they will pay for a Read more

Dual Agency Smack-Down: Dueling angels are not persuasive . . .

I’m not really a Jesuit, I just play one in the blogsward. My mother had had enough of the Church before she went to high school, and, in consequence, I was sent to public schools. Those were actually quite a bit better then than they are now, but, even so, I bear my ignorance as a curse. I am too much aware that I am too much unaware, and every effort I make to correct this deficit serves only to deepen it. This is why I spend so much of my time crouched by Brother Quintilian, learning evermore to learn, to make up for my failure to have learned in the first place.

Say what?

In short: I am unswayed.

I have not heard what I consider to be a persuasively-valid argument in support of Dual Agency. Counting Our Lady Ardell in a comment, we have three testaments to personal integrity, and these I do not dispute.

But: So what?

The question is not: Can very trustworthy people effect Dual Agency in a way that occasions no overt objections from their clients? Surely this is possible.

The question is, rather: What policy should obtain in the absence of a presumptive angelitude?

The question is: Taking account that a certain percentage of licensees will be stupid, untrained, avaricious, uninformed or openly larcenous, what policy best protects the interests of the consumer — the alleged justification for our licenses?

Russell Shaw raises a lot of side issues that really don’t have anything to do with the debate. He gets quite a few of these sideways, in my opinion, but we can save those debates for other days. The meat of his argument is here:

My seller WANTS ME TO SELL THEIR HOME TO A BUYER I ALREADY HAVE – this is THE very thing they are hiring us to do.

That is: Dual Agency is valid because sellers want it. We turn to Quintilian, who advises us that, by this reasoning, Sub-Agency is also valid. Sellers want it, and many of them don’t truly understand that they no longer have it in Arizona.

Why don’t they have it? Because as much as sellers might Read more

Dual Agency Smack-Down: Bullied By Perception

Thanks to Greg Swann for his gracious invitation. Posting on the 900 pound gorilla known as Bloodhound is a feather in anyone’s cap. I’m not sure there’s more than five sites in the country creating more ripples than he does. You set the bar pretty high Greg.

Before I begin – God bless Russell Shaw. Until he came along I almost always felt like the Lone Ranger on most subjects the real estate blog-world considered earth shatteringly important. I’ve enjoyed his posts on various subjects, and have found myself wondering if my dad had another son he never told me about. Anyone who has ever read my comments on blogs discussing the latest ‘hot topics’ will easily discern how much he and I agree with each other.

Buyer representation? National MLS? Dual agency? NAR for heaven’s sake? Give me a break. Until I became a blogger I was both ignorant and apathetic about what opinions were held by others in the industry on those subjects. The only thing that has changed is the entertainment I sometimes enjoy while reading about them.

I read Russell’s dual agency post and laughed so hard I spewed my morning coffee all over my wife’s cat. He absolutely nailed it to the wall. Remember the Clint Eastwood movie, Suddent Impact? That was Russell’s way of saying, “Go ahead, make my day.” But, I was invited to post my take on dual agency, and I’ll do that now.

In the 1960’s I worked for a real estate firm that had six offices and give or take 40 agents. About 75% of the agents were full time. In the two years I was the janitor, and printer (mimeograph) of new listings, they closed over 1,000 transactions – 100% of which were dual agency sales. (Quick, get Greg a chair, he’s looking a little pale.) That same firm also escrowed the sales. And if an agent was caught showing another broker’s listings, he was fired on the spot. The company’s broker/owner didn’t cooperate with outside brokers – as policy. How could that work you ask? His company always had more listings under $20,000 Read more

Dual Agency Smack-Down: An Argument FOR Dual Agency – part 1

This is a stupid subject. This is a necessary subject. There are a lot of different viewpoints on this subject. A lot of the viewpoints that seem to matter came from lawyers, court decisions (judges who are also lawyers), and other people who are also wrong.

Back in the days when it was sub-agency only and I took my sister, Diane out to find her a house to buy I was representing each and every one of the home sellers whose property I showed to my sister. I was not legally representing my sister, Diane – I was legally representing various random strangers (most of whom I never even met). Did it make sense back then to have it be required by law for me to disclose my relationship with my buyer to “my seller”? Yes. Today, agents are still required to disclose their relationship to the buyer? Why? Who is now being protected by this disclosure? If I take a listing now to sell Diane’s house am I going to give her “better agency” than I do my other clients? But I still have to put in the listing my relationship with Diane. Same deal if I were to sell her a house today. But today she would be my “client”, either as a buyer or as a seller. Who we represent is already a disclosure issue. This is just one example of the nonsense that passes for “important agency issues”.

The seller used to pay all the commissions directly. The listing signed by the seller via the listing broker required the seller to pay them – but that payment went directly (in a legal sense) from the seller to the respective agents (via their brokers). This was changed here in Arizona some years back to having the listing broker being made responsible for paying the selling (cooperating agent) bringing the buyer to closing. This was designed to prevent the seller (and / or buyer) from including the agents commission amounts as part of their offers or counter offers.

So I list a house and the seller agrees to pay me “X” amount Read more

Dual Agency Smack-Down: A category 11 hurricane of arguments against Disclosed Dual Agency . . .

I’m going to stir up a category 11 hurricane by basing my initial entry in the Dual Agency Smack-Down on our past posts on the subject. Cathleen and I have dealt with this topic at great length in the past, so it seems reasonable to reinforce our arguments by revisiting them.

For the benefit of readers who may not be real estate professionals, I’ll start with our Dual Agency policy page, which defines and frames the issue:

Dual Agency is the process by which one real estate broker represents both the seller and the buyer in a transaction. It is legal in Arizona, provided it is fully disclosed and consented to by all parties.

Clear as mud?

Here’s what you’re apt to think of, when you think of Dual Agency: An agent lists a home for sale, you see it at an open house and sign a contract on the spot. The agent represents the seller. Does he also represent you? If he does, his role is reduced to that of a transaction facilitator. He carries messages back and forth between you and the seller, but he is forbidden by the Dual Agency to advocate for either of you. He may be completely scrupulous in his performance, but the chances are excellent that either you or the seller — or both of you! — are going to feel cheated at the end of the process. If “your” agent isn’t working in your interest, he must be betraying it instead. This may not be the truth of the matter, but it’s a suspicion that leaps readily to mind.

But here’s how Dual Agency usually works out. Your agent from Behemoth Realty takes you to a number of homes, including some that are themselves listed by Behemoth. You select one of these. Your agent is not the listing agent of the home you picked. It’s listed with a different Behemoth agent. So there’s no problem, right? Wrong. Your Buyer Broker Agreement is with the broker of Behemoth Realty, not with “your” agent. The Listing Contract is with the broker of Behemoth Realty, not with the seller’s agent. Both Read more

Meeting Russell Shaw: It turns out there is no topic of conversation except real estate . . .

Years ago, when I lived in Boston, I knew a computer programmer who had no interest in computers outside of work — not even to use, much less play with. I thought this was so weird, because my work completely dominates my attention. It’s all I think about, it’s all I want to talk about, it’s there in the back of my mind no matter what I’m doing.

When Todd Tarson came to visit us, we talked about real estate for every minute he had to spare.

Last night Cathy and I met Russell Shaw in person for the first time. We closed a Mimi’s Restaurant. We got together at 7:30 p.m. and left at midnight, just before they called the cops on us. No liquor, mind you — iced tea, cappuccino and ice-water. But we were drunk all the same, awash in ideas.

We talked about real estate the whole time. Russell is very smart, and very forthcoming with information — as you know from reading him here. We covered a vast horde of topics, from tiny marketing details to big-picture analysis of the NAR/DOJ/FTC fiasc-o-thon.

It was an amazingly wonderful evening for me — my birthday, by chance — entirely my style of living. Cathy has been making notes from memory all morning.

Here’s one concrete plan that came out of our scheming:

We’re going to debate Dual Agency in BloodhoundBlog, with Russell on the affirmative and me on the negative.

Russell is all over the idea that, while forbidding Dual Agency with buyers can make sense for us, we should not rule it out for sellers. He makes a very compelling case, and he may yet carry the day.

But, as the the great Arizona patriot Sam Steiger used to say, we’re just a wave, we’re not the water. The issue is bigger than either one of us can cover. I know there are many stout defenders of Dual Agency from whom we have heard nothing. Opponents may have arguments we have not yet considered. Either way, marshall your positions and tell us what we’re getting wrong.

I’ll post something in the next day or two. With Read more

Defining the Divorced Commission: A short-hand term for understanding alternative real estate compensation models . . .

I just spent a very informative hour on the phone with Jeff Brown, and I want to summarize what I took away from our conversation.

First, Jeff has a very different understanding of the term “co-broke” compared to the way it is used in Arizona. When we went to essentially 100% buyer-brokerage for residential real estate, we kept the term “co-broke” to mean the compensation that would be paid to the buyer’s broker — even though the buyer’s broker is never a sub-agent of the listing broker or the seller and represents only the buyer.

Jeff writes explicit contract language to make pellucid his exclusive buyer’s agency and is also taking his compensation from the buyer. What the listing agent chooses to do about the portion of the sales commission set aside for any cooperating broker is between the listing agent and the seller.

I would describe that as an instance of what I want to call Divorced Commissions. The lingering idea of subordination — seller oversees listing broker who oversees cooperating broker — is completely eliminated, at least from the buyer’s side of the ledger. The buyer contracts for and compensates his own representative.

Similarly, writing the listing agreement to concede any shared sales commission directly to the buyer effects the same sort of divorce. We are doing this with one listing right now, and I gather that Ardell has just done something similar.

This again is a form of Divorced Commissions. Even though in this instance any buyer’s agent’s commission is originating in the listing agreement, neither the lister nor the seller are attempting to use these funds to advance the seller’s interests at the expense of the buyer’s.

Nota bene: The original purpose of encapsulating the cooperating broker’s commission within the listing broker’s commission was to align everyone’s interests with the seller’s interests and against the buyer’s interests. The cooperating broker working with the buyer was compensated for introducing the buyer to the seller and for actively working against the buyer’s interests in the seller’s behalf.

You might argue that, at least in Arizona, where sub-agency is no longer practiced for residential real estate, the Read more

Blogoff Post #26: Ask the Broker: If the buyer has no agent, what does the listing agent get paid . . . ?

This question came in earlier today. It’s actually pretty simple, if you’re an insider, not so simple if not:

I am selling my house with one agent and the buyer does not have any agent. My agent brings the buyer and they put in an offer. How much commission will I owe to my agent? Is it 5% or 2.5%?

It depends on how the listing contract is written. If your agent used a boilerplate form and didn’t change it to reflect a sale with no cooperating agent, then he will take the full commission, whatever you negotiated.

That much is easy. Unfortunately for your agent, he may be entering into an undisclosed dual agency with you and the buyer, exposing him to considerable legal peril. In that circumstance, we would insist that the buyer find some sort of professional representation — to make sure the buyer is represented, to make sure that your interests are not compromised, and to cover our own behinds.

Either way, the commission you pay is going to be the same unless you made prior arrangements for a variable commission.

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The Carnival of Real Estate . . .

is up at BlueRoof.com Blog. Our Lady Pompeia is in attendance, along with 30+ other articles on state-of-the-art real estate.

Mark your calendars: We are hosting the Carnival of Real Estate the week of October 9th. Whet your mind, sharpen your pencil and bring your A-game: I have a taste for the astounding, confounding or aboundingly profound, and I’m a tough grader. (The Leggy Blonde is a soft-touch, if you want to try apple-polishing.) But if you bring your best, we’ll do our best to bring it to the world.

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Caesar’s wife on the witness stand: The moral, the practical, the marketable and the defensible approach to forbidding dual agency . . .

I had a great letter today from Bob Hunter of the Muljat Group about our policy forbidding dual agency. I’ll quote the whole thing first:

Greg, my wife and I are agents in Bellingham, Wash and I have a question relating to your position on dual agency. Our brokerage is a 100% desk fee operation. The broker takes no cut from any commission. Why would a transaction between two agents from this office harm either of the parties? I have read your website (twice) and think I understand your philosophy (since your make it very prevalent marketing appears to be a pretty important motivator also). Still, in our situation I’m not sure how the clients are harmed.

We have tried different strategies, I represent one client, my wife the other, referring one client to another agent in our office, representing both clients. We have not yet referred to an agent out of our office. In all the years of doing this, we do more dual agency than the industry standard, I can think of only one instance where the buyer ‘felt’ his interests were not being represented fully. The transaction would have the same result with separate agents but any bad feelings are negative. In retrospect we should have contributed money to his cause which would have alleviated any feelings of misplaced loyalty.

If dual agency is outlawed and if the consumers rail against it, then it is a moot point, but I am still interested in your opinion of our office dynamics and why it is not equitable or ethical.

I read your blog regularly and hope to start my own.

thanks

Bob Hunter
The Muljat Group Realtors

Dual agency has a bad reputation for three reasons, only one of which is wholly deserved. That one is true double-dipping agents or brokers who are looking for the biggest payday regardless of who gets hurt. Second is the public’s perception of dual agency, which is colored to some degree by negative opinions about real estate agents generally. But third is the conviction, justified or not, on the part of buyers and sellers that dual agency resulted in unfair Read more

Back story: How we evolved our policy forbidding dual agency . . .

Someone commented on Greg’s recent post regarding dual agency. I thought I’d give you the “back story” so you can understand how we came to this position.

Just this past May three events converged to make it crystal clear that dual agency was, in general, good for no one except the real estate agent — who doesn’t want to shake loose those extra dollars he can get from both of his clients by serving neither of them well:

One of the classes I attended to earn my GRI (Graduate of Realtors Institute) was taught by Cec Daniels and Don Martin, past president of Arizona Association of Realtors. For two days we learned from Cec all about how practicing dual agency was unfair to our clients, and Don was all over the idea of the liability dual agency creates for the brokers. During this lecture, one of the instructors wore a baseball cap embossed with a capital B (ostensibly for Buyer) and the other a cap embossed with a capital S (Seller). When they stood together in alphabetical order their caps spelled out another term for dual agency. πŸ˜‰

At about the same time, Greg was representing a dear family friend in the sale of her house. He got a sign call from someone who didn’t think he needed buyer representation… he was shopping on his own and making sign calls. (He told us that the primary reason he was interested in our friend’s home more than any other was that Greg was the only agent who had returned his sign call!) By this time we were already convinced that it’s practically impossible to avoid dual agency when representing a client if the customer (a party in a real estate transaction who is not my client) is unrepresented. The party without representation is sure to rely on us for advice — even though we cannot advise a customer without creating an undisclosed dual agency. Thus, since we would be the only professional representation when half of the parties weren’t represented, we had made it policy to sign limited dual agency agreements with each party. Read more