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For Originators – A Weak Baseball Analogy

Here is an email I recently sent to our sales team in regards to the leads that they receive and work on a daily basis. My company uses internet leads to generate new business on top of our referral and repeat business (which makes up about 1/3 of our monthly volume). I received some good response to it from our folks so I thought I’d pass it along here to any new originators who read this blog for advice.

My email:

I love baseball and used to play it (poorly) for the better part of my youth. I was watching some highlights last night and it got me thinking about what we do here.

When I used to play I would really look forward to the 3 or 4 at-bats I would get each game. I knew that I would only have 3 or 4 chances to get a hit and improve my average. In baseball before you are “up” you are “on deck. I remember vividly being on deck going through the following checklist:

Who’s pitching and what have they been throwing lately? What pitches are their favorite? How have they gotten people out before me? What did people who already have hits against this guy do to be successful against him? How many outs are there? What’s the game situation? Who’s on base?

The big question I was asking myself was “What am I trying to do in this at bat?” Was it move a runner over? Was it get on base no matter what? Was it try to get in scoring position? And so on. I KNEW the answer every time I stepped in the batter’s box.

Here you may only get 3 or 4 at bats a day with your leads. Sometimes you’ll get less than that. Do you know what you’re trying to do with each and every at bat you get? What did you think about on deck before you picked up the phone? What were you trying to specifically accomplish with each at bat?

Hint: the answer is not “get a hit/take an app” That is the generic Read more

Waxed Fruit Hegemony: Taking over the world one random media appearance at a time

Appended below is the Fox New Channel footage from this morning. Later today I’ll have our own video verit&233; version of the extravaganza.

I think I’ve said before that this sort of thing is akin to being a piece of waxed fruit in a centerpiece: You’re there not because there is some inherent worth to you or to what you have to say, but, rather, because you fit just right in the overall composition.

I’m not griping. If you want to talk on someone else’s dime, you do it on their terms. But, as will be clear as you watch, I was a totally fungible commodity in this broadcast, the nod who was every bit as good as a wink.

Our tape is more fun, I think, but conversion to iPod format takes time, so you have to wait.

My takeaways, conferred upon me mere moments after the taping was done: “Smile and stare deeply into the camera.”

I’ll do better next time.
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Sensible Flats and Social Responsibility

I have been busy lately, so busy that while my back was turned I missed about 47 Russell Shaw Podcasts. Sorry, Russell. I fully intend to listen in, uninterrupted, when I have a sufficient block of time (say, the month of May?), but I have been too busy with business to learn how to do more business. I have been reading Inman like I read the daily print rag – Headlines only. And only a teaser along the lines of “Greg Swann to Speak at Annual Humility Conference” would have tempted me to get side-tracked.

So, what I have been doing all week is a lot of mechanical real estate stuff (prepare for the listing, take the listing, market the listing, manage the escrow). What I have been doing a lot more of, however, is listening. By Friday, my husband Steve (or, my wacky sidekick, as he often calls himself) may be threatening to have the phone surgically removed from my ear.

What I have learned can be generally categorized as follows:

  • A bunch of well-intended people are knee-deep in bad loan doo-doo in my area, far more than I knew.
  • Steve and I are finding that Pro Bono work is taking a considerable amount of our time these days, and we don’t mind.
  • Lenders and loan brokers are making us look good.

Steve and I, in the past week alone, have met or spoken repeatedly and at length with three different couples in trouble. The situations have ranged from the sad to the tragic. In each case, we have felt it was our obligation and duty to meet with the parties to pencil out scenarios and discuss the implications of the various options. In each case, we knew that we would not be paid for our time, now or in the future. Call it social responsibility.

My “tragic” example involved a military family with three properties totaling approximately $1.7 million in value, all acquired within the past two years, the most recent having closed escrow just a couple of months ago. Each was purchased with or refinanced into a 100% interest only loan with negative amortization. Due Read more

Arizona appraisal bill, amended to permit AVMs such as Zillow.com to operate in state, fails to pass

Arizona SB 1291 failed to pass Tuesday afternoon in the Arizona House. The bill would have required a two-thirds majority and passed by less than that. I’ll post further when I know more.

Further notice: Here’s what it all means:

To have passed, the bill would have had to have passed by a two-thirds majority. Then it would have gone back to the Senate, where is also would have had to pass by a two-thirds majority. This is a Constitutional bias in the Arizona legislature against new laws of any sort — generally a good thing.

Since the bill did not pass the House, this means the old version of ARS Chapter 36 is still in effect. It is this version of the law that Zillow.com is alleged to be violating by the Arizona Board of Appraisal.

That allegation has not been tested in court, nor have any of Zillow.com’s direct competitors been alleged to have violated ARS Chapter 36.

As another wrinkle, the amendments made yesterday to AZ SB 1291 that would have clarified that offering the output from an Automated Valuation Model at no cost is not an appraisal, subject to regulatory oversight, could be appended onto another bill. In other words, the existing language of ARS Chapter 36 could be revised to achieve the same effect as yesterday’s amendments.

This is a statement released by Zillow.com this afternoon:

From Lloyd Frink, Zillow co-founder and President:

The issues that Arizona Senate bill 1291 sought to address went far beyond questions about automated valuation models for real estate. The fact is we are still extremely pleased that the Arizona House of Representatives decided to amend SB1291 to recognize the value that sites like Zillow bring to consumers in providing free and easy online access to real estate data and home valuations. We remain confident that any future reviews will similarly recognize the importance that sites like Zillow deliver in creating better informed and educated real estate consumers. Nothing has changed and we will continue to make Arizona Zestimates available for free to all Zillow users.

Additional details RE: AZ Board of Appraisals:

We strongly believe that providing Zestimate home Read more

First Russell Shaw Sales Success Seminar: Podcast #3

Linked below is the third of five podcasts from the First Russell Shaw Sales Success Seminar. This event was held on March 13, 2007, and lasted for about four hours. That seminar, along with another held on April 17, 2007, are precursors to the forthcoming Russell Shaw Sales Success FAQ files. Russell will take questions from these podcasts, along with others you send to him by email, and answer them in a series of FAQ-like video and audio podcasts. His plan is to end up with a complete real estate sales training course in podcast form.

This podcast is available in audio format only.

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Me, on TV: Technical assistance needed

Subject to the vagaries of the news business, I will be on Fox News Channel tomorrow morning at 10:20 am EDT, 7:20 am MST/PDT.

The topic: Banning Zillow.com in Arizona, of course.

But: I need technical help. I would love to turn the segment into a video podcast, but I have no idea how to capture televised video. If you do know how, speak up. If you can capture the content and throw it to me by FTP, I’ll make it available tomorrow when I get home.

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Confessions of an ARMs Dealer

Strategic Equity Positioning is a buzz phrase in the mortgage industry today. The concept of equity management came from the book, Missed Fortune, by Doug Andrews. Andrews, a life insurance agent and financial planner, discovered a strategy that extracts equity from your home to fund tax deferred investments. The response was nothing short of remarkable. A study by the Chicago Federal Reserve Bank remarked:

“..taxpayers with incomes over $100,000 a year who use mortgage-deductible interest as part of an arbitrage strategy in retirement accounts would appear to have the most to gain, and the authors find it “puzzling” that more people who are in “better financial shape” than the average taxpayer don’t take advantage of this kind of strategy.”

I first heard of the term “equity management” in 2003. I heard Barry Habib discuss this concept at a seminar at the Del Mar Racetrack (critics, please refrain from pointing out the obvious irony). My first thought was “Cool, they have a name for it now!” You see, I am an ARMs dealer and have been since 1996. My background was on Wall Street as a financial consultant for two major wirehouses. I learned about financial planning in Plainsboro, NJ.

I met a man from Wachovia Bank (nee World Savings), Mike Cushing, in 1996. Mike taught me how to properly analyze negative amortization loans. He taught me how to temper the negative amortization with bi-weekly payments. I seized the opportunity and developed the mantra “Go Negative and Invest the Difference“. This mantra was not unlike the one espoused by Art Williams as he built the insurance empire that eventually became Primerica (now owned by CitiGroup). Art Williams encouraged Americans to “Buy Term and Invest the Difference“.

When presented with the idea of extracting equity to fund investments, I was puzzled. It seemed, well…kind of reckless. I was taught that the NASD forbid recommendations that would extract equity to invest when I attempted this arbitrage play for a securities client in 1990. I’ve since learned that the NASD softened their stance in 2002 with a strict admonition that the loan and subsequent investment pass a suitability test.

Let Read more

First Russell Shaw Sales Success Seminar: Podcast #2

Linked below is the second of of five podcasts from the First Russell Shaw Sales Success Seminar. This event was held on March 13, 2007, and lasted for about four hours. That seminar, along with another held on April 17, 2007, are precursors to the forthcoming Russell Shaw Sales Success FAQ files. Russell will take questions from these podcasts, along with others you send to him by email, and answer them in a series of FAQ-like video and audio podcasts. His plan is to end up with a complete real estate sales training course in podcast form.

This podcast is available in audio and video format, with Russell covering the same material in each podcast.

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More Strip Monopoly: Icahn sells Nevada casinos

More on the theme of Strip Monopoly: Billionaire Carl Icahn is selling all of his Nevada casino holdings to Goldman Sachs’ Whitehall Street Real Estate Funds for $1.3 billion.

This is interesting on a number of grounds, taken more or less least to greatest.

Third, Icahn is going to net out about a billion dollars in profit on the deal. He’ll probably never make as much on casinos as Donald Trump has managed to lose, but a billion bucks is a billion bucks.

Second, Goldman Sachs is convinced that it bought a Strip-front property in the Stratosphere, along with 17 acres of underdeveloped Strip-front land the Strat has accumulated over the years. This is technically incorrect, and it’s an error buyers have made at that location since it was Bob Stupak’s Vegas World.

The Strip ends at Sahara — where the City of Las Vegas begins. The Strip developed in what is still unincorporated Clark County to avoid the kind of meddling municipal governments are best at. The Strat is not a grind joint like the dumps downtown, but it plays at a distinct disadvantage against its bigger, better-bankrolled rivals further south.

Today’s deal also includes a casino in Laughlin, and the two Arizona Charlie’s casinos in suburban Las Vegas. As with Boyd Gaming’s Sam’s Town properties, these are seen by analysts as being locals casinos, but, in fact, they draw their own segment of the tourist population — think of them as low-rollers with RVs. MGM Mirage’s announcement of the closing of the RV park at Circus Circus may prove a boon to these casinos.

But: First, if Carl Icahn is selling now, it argues to me that the bloom is off the boom for Strip-fronting (or pretend-Strip-fronting) real estate. MGM Mirage paid over $17.2 million an acre for the 33.4 acres it is acquiring at Circus Circus. That land come with a corner premium, to be sure, but is is for now the weakest corner on the Strip Monopoly board. If Icahn is selling, it’s because he believes prices are at their peak for now.

Is he right? Hide and watch. But with $4 billion in Read more

Now My Space really IS MY SPACE

Am I popular with young people? Hell, I’ve got my own page(s) on My Space. I just found out about these pages today – Greg sent me the links via email. Here is a link to the first page Greg sent me. After I wrote him back insisting I have NO idea who posted the page, he sent me this link. Have your speakers on the get the full experience. Of course I am flattered that someone cares enough to do something like this – even using one of my favorite quotes from L. Ron Hubbard. “Art is a word which summarizes the quality of communication.” But to prove they didn’t really know anything meaningful about me, the person who posted as me on My Space (attributing it to me) said, “I’m Russell Shaw and I’m not a fan of popular music, or any music for that matter. When you’re in the business of selling homes, you don’t have time for other things.” Actually, I obsessively find and listen to new music, as I’ve been doing this most of my life. They also shaved four years off my age and got my “sign” wrong, as well. But you have to give them (deranged) credit for trying. Hopefully, by the time anyone reading this blog a few days from now sees this the pages for me on My Space will be gone. But in the meantime I’m quite confident my message of how to take more listings and supercharge your business will no doubt be quite a hit with hundreds of thousands of preteens.

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I have lots of other friends too. For example, just today, my big fan, Jef Rice wrote to me (here is Jef’s email, in case you would like to write him for me jef@gumiyo.com). Here is the entire text of the email Jef sent me:

Hi Russell,

I really enjoyed reading articles on your real estate blog. You have a good point of view. I would love to hear your opinion on our new service – www.gumiyo.com. Let me give you the quick rundown. We are the latest and greatest Mobile-focused Read more

The Zebra Gets It Done — One Down, Four To Go

Daniel Rothamel over at The Real Estate Zebra, just returned from his first CCIM course, CI 101. I note this because as I wrote recently in these pages, if you wish to truly advise investors, you should actually know something about after tax cash flow analysis, income taxes as they relate to investing, 1031 exchanges, and the like.

I poked some fun at him last week, when his blog went dark — as predicted.

It will be fun reading of Daniel’s experiences while attending his first ‘death on a cracker’ convention. 🙂

Read here about What I Learned In School…

He’s hinted at writing about some of his experiences during his week there.

If you’re not reading The Zebra regularly, you might try it. I never miss him.

Zillow.com dodges bullet in Arizona: Amendment would permit consumer-oriented automated valuation models to operate without regulatory oversight

From a press release from the office of Representative Michele Reagan:

Arizona homeowners can still access their “zestimates” with the preliminary approval Monday of a bill that bars the Arizona Board of Appraisal from torpedoing online businesses that provide property value estimates.

An amendment sponsored by Rep. Michele Reagan to SB1291 allows web sites to offer free opinions regarding the value of real estate if it is not an actual appraisal. The bill impacts most notably Zillow.com, which provides free estimates of a property’s value.

“Companies like Zillow.com provide an easy way to get an idea of the value of a home anywhere in the country,” said Reagan, R-Scottsdale. “Government should not put the kibosh on such an informative online tool.”

The Arizona Board of Appraisal sent two cease and desist letters ordering Zillow.com to stop offering its free service in the state. The board is also considering suing the Seattle-based company despite its wide popularity in Arizona and around the nation. In addition, the board asked the Arizona attorney general to prosecute Zillow.com for offering “zestimates.”

“Zillow.com provides a valuable resource for Arizonans and an unelected board’s desire to hamper consumers’ efforts to get as much information as possible makes no sense,” Reagan, chairwoman of the House Commerce Committee, said. “Instead of protecting Arizonans, the Board of Appraisal wants to stifle access to valuable market information.”

The bill received initial approval Monday and is expected to get a vote on the House floor this week. The bill then goes back to the Senate for final consideration.

This is not over yet, but it’s movement in the right direction. If I can lay hands on it, I’ll post the link to the revised bill and highlight the change.

Further notice: The amendments are here: one, two and three. In addition to allowing for consumer-oriented AVMs, Reagan seems to have restored the balance of civilian oversight of the Arizona Board of Appraisal. For comparison: The proposed legislation prior to these amendments.

There are two changes to the language that stand out:

Page 3, between lines 41 and 42, insert:

“9. AN INTERNET WEBSITE THAT GIVES A Read more

KTAR Radio on Arizona’s attempts to stifle Zillow.com

I was interviewed by KTAR Talk Radio in Phoenix today about the State of Arizona’s attempts to shut down Zillow.com. We end up with a 37 second story, which actually turns out to be a fairly decent distillation of the whole story.

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The Carnival of Real Estate . . .

…is up at Trulia Blog. Jay Thompson did well with Why Do So Many Agents Fear Zillow? We entered and lost with Zillow.com at the Dawn of the Age of Abundance: Working for free is not a crime, trying to forbid it is… That post scored well at the Carnival of the Capitalists.

The Carnival of Real Estate Investing is at EquityScout.com. Two BloodhoundBlog contributors were represented in the results: Brian Brady writing at Long Beach Real Estate with How To Get The Best Home Loan – Neatness Counts When You Want a Home Loan and Jeff Brown with Designations — Real Education — Marketing — Give Me A Break.

Plenty of great writing at all three carnivals. Give ’em a look.

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